Business Development Account Management

CAROL MURILLO

Spring, TX 805-***-**** ***********@*****.*** LinkedIn: Carol Murillo

Sales Executive 20+ Years Generating sales and exceeding goals through the power of relationships Dynamic sales leader with over 20 years of consultative sales experience across outside sales, inside sales, and account management. Fully bilingual in Spanish, with demonstrated expertise in new business development and the expansion of existing accounts. Proven track record in enterprise and tech-based sales, driving sales growth and building strong client relationships. Achievements include boosting sales year-over-year through strategic account management, securing and expanding key accounts for consistent increases in annual revenue, and penetrating new markets to achieve continual new client acquisitions. Typically maintained a client retention rate of 95%, showcasing a talent for fostering long-term client loyalty. Ready to leverage extensive sales expertise to drive optimal performance and elevate client satisfaction. AREAS OF EXPERTISE

Account Management Analytical Thinking Bilingual: Spanish Business Development CRM Software Proficiency Client Relationship Management Cold Calling Communication Skills Contract Negotiation Customer Retention Data Analysis Digital Marketing Lead Generation Market Analysis Networking Problem-Solving Product Demonstrations Prospecting Quota Achievement Relationship Building Sales Forecasting Sales Presentations Sales Strategy Salesforce Effectiveness Social Media Marketing Solution Selling Technical Acumen Territory Management

Technical skills: Office 365 (Outlook, Word, Excel, Teams, SharePoint) Salesforce, Zoom, Data Center Certified/Cogent, Odoo CRM, Compass CRM/Cogent

CAREER HIGHLIGHTS

● Acknowledged for achieving 118% of sales plan at URM Technologies within the first 3 months, showcasing exceptional performance and rapid market penetration.

● Achieved an average of 80% over of sales plan in both 2017 and 2018, demonstrating consistent performance and goal attainment.

● Recognized as the top sales representative for Canon Solutions, consistently doubling sales goals each year.

● Featured regularly on NPR as a trusted expert in rural lending, representing Chase Manhattan and providing valuable insights to a national audience.

RELEVANT EXPERIENCE

Account Executive DAC-INC Houston

12/2023-08/2024

● Spearheaded digital sales initiatives for a Texas-based startup division, specializing in Managed Services Security and Cyber Security, contributing to a 25% increase in revenue.

● Developed new business opportunities through strategic networking with small to medium-sized businesses, resulting in over 50 new client acquisitions.

● Executed effective B2B cold calling campaigns (both in-person and via phone/email), achieving a 40% conversion rate and exceeding sales targets.

● Participated in networking events to foster collaborations with other vendors, leading to partnerships that enhanced service offerings and client satisfaction by 30%. Account Manager Sangoma Central Region/Remote

06/2023-11/2023

● Collaborated with business partners and four Regional Channel Managers (RCMs) to expand accounts, resulting in a 20% growth in the Central Region.

● Enhanced existing accounts over six months old by working closely with RCMs, generating an additional 50+ new account leads.

● Managed a portfolio of approximately 800+ end-user and Channel Partner accounts, driving sales and fostering relationships in the Central Region.

● Achieved a 30% increase in sales by selling Sangoma services, including UCaaS, SD-WAN, Firewalls, VeloCloud/Fortinet, Fiber, Broadband, and 4G/5G wireless services to the account base. National Account Manager Cogent Communications CA & TX 02/2020-06/2023

● Drove national and global sales for Cogent colocation and connectivity circuits, specializing in Dedicated Fiber, Ethernet, BGP, and IPV4, achieving consistent year-over-year sales growth.

● Actively developed new accounts and maintained a robust customer base within the B2B mid to large corporate enterprise segment.

● Successfully engaged and sold to C-level executives, securing contracts for Dedicated Fiber, Ethernet, BGP, IPV4, and Datacenter solutions.

● Increased new account acquisition by 30% annually through strategic prospecting and relationship-building efforts.

● Achieved a 95% customer retention rate by providing exceptional service and tailored connectivity solutions to meet enterprise needs.

Senior Account Executive URM Technologies California 05/2018-02/2020

● Developed new accounts within B2B and mid-market business segments, contributing to a 25% increase in overall client base.

● Consulted with clients on their business needs, crafting innovative proposals that resulted in a 30% higher proposal acceptance rate.

● Proactively built strong customer relationships through a collaborative approach, enhancing client satisfaction and loyalty.

● Provided new customers with tailored information by actively listening to their needs, identifying areas for potential improvement, and offering targeted Business Intelligence Software, VOIP, and Hardware solutions. Enterprise Account Executive Charter/Spectrum CA 07/2016-05/2018

● Identified prospects' needs and provided best-fit solutions, resulting in a 20% increase in client satisfaction scores.

● Built and cultivated a robust pipeline of customers, contributing to a 35% growth in potential leads and new business opportunities.

● Led initiatives for company partnerships, generating high-quality leads that expanded the market reach.

● Developed new contacts through strategic networking and cold calling, leading to a 25% increase in new client acquisitions.

● Specialized in sales of Fiber, Point-to-Point and Multi-Point Connectivity, VOIP, Cloud Services, Co-Location, Office 365, and Migration services, driving a 30% increase in product adoption and service subscription. Prior Experience

Senior Account Executive Canon Solutions America 2011-2018 Director of Sales Direct Copiers, LLC 2010-2011 Account Executive Konica Minolta Business Solutions U.S.A 2008-2010 Education & Licenses/Certifications

GED Reseda High CA, Liceo Linguistico, Formia, Italy Cogent-Colocation certified

Spin Sales Certification

Dennis Black Sales Training

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