Customer Service Representative
Resume:
Curtis Thompson
Customer Service Representative - Grabber Construction Products
Hyattsville, MD 20785
********@*****.***
Skilled warehouse worker well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Grabber Construction Products - Capitol Heights, MD May 2022 to Present
• Take customer orders over the phone and through email
• Type up oder tickets
• Answer customer questions and resolves any issues they may have
• Research any items a customer may want that we don't stock and order it
• Coordinate special deliveries with the Warehouse Manager. Warehouse Supervisor
Grabber Construction Products - Capitol Heights, MD September 2013 to May 2022
• Receive merchandise
• Oversee the shipping/receiving dock
• Check orders for accuracy before shipping
• Do random inventory checks throughout the warehouse
• Fill in for Warehouse Manager when they're absent.
• Set driver routes
• Schedule maintenance for vehicles when needed
• Coordinate merchandise pick ups throughout the day Warehouse Worker
Randstadt - Bowie, MD
July 2013 to September 2013
Duties varied by assignment.
Unloader/Lumper
Capstone Logistics - Upper Marlboro, MD
May 2012 to April 2013
Capstone - Upper Marlboro, MD & Landover, MD
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Received, stored and shipped goods and materials.
• Reported all equipment failures and malfunctions to supervisor.
• Tracked time spent on assignments each day for productivity reporting.
• Stacked and piled lumber, boards and pallets.
• Operated forklifts and other heavy machinery safely.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
• Swept floors and stored equipment at the end of each shift.
• Recorded numbers of units handled and moved using daily production sheets and work tickets. Dock Lead
FHI - Jessup, MD
April 2010 to May 2012
• Directed [16] warehouse receiving associates.
• Trained staff on material handling processes to reduce receiving times.
• Sorted cargo after unloading.
• Reported all equipment failures and malfunctions to supervisor.
• Tracked time spent on assignments each day for productivity reporting.
• Stacked and piled lumber, boards and pallets.
• Operated forklifts and other heavy machinery safely.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
• Operated PC and RF-based computer systems with a high level of accuracy.
• Swept floors and stored equipment at the end of each shift.
• Recorded numbers of units handled and moved using daily production sheets and work tickets. Warehouse Manager
Quality Automotive Warehouse - Hyattsville, MD
August 2009 to March 2010
• Performed weekly inventory on items in the warehouse.
• Pull parts to fill customer orders
• Oversee 2 other warehouse employees
• Handle cash transactions from customers without credit accounts
• Transfer items to other warehouses in the company that needed them
• Communicate daily with the main office.
Overnight Logistics Team Member
Target - Washington, DC
January 2008 to August 2009
• Moved freight, stock and other materials to and from storage and production areas to the sales floor
• Received, stored and displayed goods and materials.
• Stacked and transported all overstock to storage areas.
• Reported all equipment failures and malfunctions to supervisor.
• Stacked and piled lumber, boards and pallets.
• Picked up incoming stock and delivered materials to designated locations.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Operated PC and RF-based computer systems with a high level of accuracy.
• Swept floors and stored equipment at the end of each shift. Education
High School Diploma in General
Oxon Hill High School - Oxon Hill, MD
2002
Skills
• INVENTORY (5 years)
• ELECTRIC PALLET JACK (8 years)
• FORKLIFT (8 years)
• FORKLIFT CERTIFIED (5 years)
• MS OFFICE (10+ years)
• Shipping
• Shipping Receiving
• Warehouse Inventory
• Logistics
• Warehouse Management
• Warehouse Supervisor Experience
• Order Picking
• Materials Handling
• RF Scanner
• Reach Truck (7 years)
• Warehouse Experience
• Computer Literacy
• Management Experience
• Supervising Experience
• Customer Service
• Supervising experience
• Warehouse management
• Leadership
• Customer service
• Research
• Heavy lifting
• Freight
• Forklift
• Packaging
• Inventory control
• Order fulfillment
Certifications and Licenses
Forklift Certified
forklift certification
Forklift Certification
Pallet Jack Certification
September 2022 to September 2025
Additional Information
Skills
Forklift Certified Hard working and self-motivated Electric Pallet Jack Certified Inventory management Deadline-driven Proficient in MS Office
Team leader Palletizer knowledge
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