Customer Service Food & Beverage
Resume:
Elizabeth Builta
Bowling Green, KY *****
***************@*****.***
Customer Service
A hardworking server with extensive experience in food service and restaurant management. Looking to leverage my skills in customer service, cash handling, and resolving customer complaints in a customer service role.
Work Experience
Server
Longhorn Steakhouse-Bowling Green, KY
March 2024 to Present
• Provided excellent customer service by familiarizing guests with menu and daily specials.
• Accurately recorded food and drink orders, ensuring customer satisfaction.
• Utilized suggestive upselling techniques to increase restaurant Server
Logan's Roadhouse-Nashville, TN
February 2021 to February 2024
• Consistently achieved highest sales for the region.
• Provided excellent customer service by familiarizing guests with menu and daily specials.
• Accurately recorded food and drink orders, ensuring customer satisfaction.
• Utilized suggestive upselling techniques to increase restaurant sales. Server and Bartender
COCK OF THE WALK RESTAURANT-Nashville, TN
January 2021 to December 2021
• Duties included, familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge was the key to achieving these things. Memorized details of daily specials, and seasonal menu items and options. Server
Red Lobster-Fort Wayne, IN
January 2020 to March 2020
• Provided excellent guest services by familiarizing them with the menu and the daily specials.
• Accurately recorded food and drink orders, ensuring customer satisfaction.
• Demonstrated ability to handle cash transactions through POS system.
• Utilized suggestive upselling techniques to increase restaurant sales. Server/Bartender
Red Lobster-Murfreesboro, TN
January 2017 to December 2019
Duties included familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, as well as suggestive upselling. Menu knowledge was the key for doing so.. Memorized details of daily specials, and seasonal menu items and options. Server
Chuys-Clarksville, TN
January 2016 to December 2017
• Ensured high-quality customer service by familiarizing guests with menu and daily specials.
• Accurately recorded and executed food and drink orders.
• Handled cash transactions and operated POS system efficiently.
• Memorized details of daily specials, showcasing strong attention to detail. Server/Bartender
Olive street bistro-Shreveport, LA
January 2008 to September 2013
Duties included : Managing/key holder Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Menu knowledge : Memorize details of daily specials, seasonal menu items and options. Bartended almost always while serving tables.
Education
High school diploma
George Rogers Clark High School - Whiting, IN
August 1982 to June 1986
Skills
• Food Service Customer Service POS Cash Handling Guest Services Resolve Customer Complaints Hardworking Restaurant Management Management Discipline
• Forklift
• Customer service
• Office experience
• Cash register
• Sales
• Restaurant experience
• Serving
• Supervising experience
• Cash handling
• Typing
• POS
• Hospitality
• Accounting
• Interviewing
• Leadership
• Communication skills
• Computer skills
• English
• Organizational skills
• Phone etiquette
• Bartending
• Shift management
• Upselling
• Host/Hostess
• Catering
• Management
• Food Safety
• Cleaning Experience
• Busser
Certifications and Licenses
TABC Certification
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