Customer Service Data Entry

678-***-**** Atlanta, Ga ***** *************.*@*****.*** CAREER SUMMARY

Motivated, dependable and professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.

AREAS OF EXPERTISE

Microsoft Office Exceptional Customer Service Data Entry Critical Thinker Assembler Reports/Documentation Result Execution Computer Proficiency Communication Skills Attention to Detail Problem Solving Organizational Skills Conflict Resolution Time Management Process Improvement Quality Management Technical Support

Strategic Planning Training & Development Leadership PROFESSIONAL SUMMARY

Venus Fashion/Account Specialist/11/2018-2022

Manage assigned accounts from inception to completion.

Supported in answering and responding to the overflow of telephone calls to the Customer Contact Center and

researches, resolves and responds to difficult customer inquiries.

Demonstrate superior customer service and professionalism at all times.

Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.

Provide on-the-job training to new hires and serve as subject matter expert to current staff.

Hickory Farms/Store Manager/October 2017-January 2018/October 2016-January 2017

Demonstrated superior customer service and professionalism at all times.

Worked to resolve any issues/concerns in order to retain loyal business and increased client satisfaction.

Participated in meetings for professional development and updates in organizational process.

Effectively communicated with staff/management to ensure quality of work performed.

Ensured strict compliance with organizational/company regulations.

Monitored timekeeping in support of accurate payroll processing.

Conducted performance evaluations and provided constructive feedback in order to enhance overall efficiencies.

Beauty Depot/Sales Associate/April 2017-December 2017

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.

Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons and savers card programs.

Worked as part of a team to resolve guest concerns in a positive and helpful manner.

Developed and maintained working relationships effectively with clients at all levels to encourage the sharing of

knowledge, teamwork and positive morale.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer

service delivery and team-player attitude.

Executed strong team-player attributes including adapting to changing work priorities in order to maintain a healthy

and friendly environment as well as proper communication with diverse groups.

Optum RX/United Healthcare/Customer Service Advocate/September 2015-August 2016

Established customer-focused, needs based review process to educate customers about insurance options. Advocated consumers through the process of selecting affordable health insurance and ancillary coverage on the Marketplace.

Processed, prepared, and submitted business or government forms, such as submitting applications for coverage to insurance carriers.

Identified sales trends to assist in developing a strategy to meet goals while working collaboratively with peers.

Educated and advised policy holders and potential clients on products available to resolve gaps in medical coverage.

C. Hunt 1

Developed rapport within the book of business by assisting with filing claims, addressing questions or concerns, completing annual and semi-annual evaluations and explaining the policy benefits to existing policy holders and new employees.

Able to gain customer's trust in expertise and make them more comfortable and secure in their decision, helping this segment of the population with their insurance needs.

EDUCATION/CERTIFICATE HIGH SCHOOL DIPLOMA

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