Business Development Customer Service
Resume:
Teneille Norville
Fayetteville, NC *****
*************@*****.***
Innovative, performance-driven, and highly creative professional, with solid academic foundation
and comprehensive years of experience in overall aspects of sales and marketing management,
finance and budgeting, organizational operations, and business development. Earned broad-based
background in all facets of sales lifecycle development, from initial analysis and conceptual design,
through implementation, quality review, and enhancement to optimize operational efficiencies as well
as improve business and operations. Adept at developing plans, establishing meaningful metrics,
and implementing strong quality management, resulting in fulfillment of organization and project
requirements and specifications. Skilled at resolving and identifying resource requirements to improve
efficiency, productivity, and business processes toward successful attainment of organizational goals.
Authorized to work in the US for any employer
Work Experience
Field Service Technician
Nielsen-Fayetteville, NC
May 2023 to May 2024
• Establish and maintain long term relationships with assigned Nielsen Families/Households.
• Install Nielsen measurement equipment in newly assigned Nielsen Families/ Households.
• Ensure collection and transmission equipment is properly installed and configured to transmit necessary
audience data.
• Respond to calls from assigned Nielsen
• Families Households and ensure equipment is maintained and operating effectively.
• Prioritize, schedule and complete all work in compliance with established policy and guidelines in
assigned territory.
• Accurately collect and report demographics and audience information using Nielsen proprietary
software.
• Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
• Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen
samples.
Internet Sales Consultant
Rick Hendricks Toyota-Fayetteville, NC
April 2021 to April 2022
Manage inbound sales appointments, provide complete customer requirements, collaborate with cross-
functional teams, and resolve customer issues, demonstrating gold-standard customer service and
satisfaction.
• Manage administrative work that includes scheduling inbound sales appointments following dealership
specific guidelines and establishing contact with customers using provided lists to generate service
appointments.
• Provide suggestions, guidance, and overall direction for a market by analyzing business objectives and
customer needs.
• Deliver superior customer service while answering invoice inquiries, including attention to detail to
resolve issues.
• Develop detailed information on customer requirements by working in close partnership with sales
consultants.
• Meet specified monthly objectives and deliver inquiries intended for other sales personnel and
departments promptly.
• Contribute to the dealership's overall success by working with all customers, teams, and departments
collaboratively and professionally with a positive, roll-up your sleeves attitude.
Territory Sales Manager
Altria-Fayetteville, NC
June 2017 to May 2019
Lead sales in Business Process Management, Digital Content Management, and client relation, generating
millions of sales annually. Design and implement comprehensive sales strategy incentive programs,
prepared quarterly sales forecasts, projected revenue, developed annual and quarterly sales budgets,
and mentor teams in sales methodologies.
• Analyze marketing program results on a monthly basis and report new revenue, profitability,
performance vs. target goals and long-term impact on customer behavior.
• Partners with commercial dealerships to strengthen relationships, build influence, drive sales, deliver
the company and dealer profitability and improve the end user experience.
• Building and fostering a talented and high performing territory sales team through effective recruiting,
hiring, networking and coaching as well as inspiring and motivating them to grow, retain customer base,
and achieve common sales objectives.
• Applied metrics of phone calls, emails, and quotes written to establish a pipeline percentage goal that
translated into a 15% increase in first-year sales and 10% in year two, while replacing underperforming
sales personnel.
• Establish a competitive sales force by offering aggressive compensation, desirable benefits packages
and performance-driven sales-incentive programs.
• Expanded client base by 78% in two years by consistently delivering goal-surpassing marketing results
and ensuring client satisfaction.
• Earned commendations from client executives for communication deliverables that targeted desired
audiences and articulated the value of products and services.
• Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and
developed standards for customer relationship management.
Territory Sales Manager
American Greetings-Fayetteville, NC
June 2016 to May 2017
Planned and coordinated sales activities in the assigned territory including managing 150-200 retail
accounts.
• Developed and expanded territory through prospecting and lead generation, thus increasing customer
base and exceeding sales quotas. Provided a professional and excellent level of customer service.
• Increased overall sales by 13% in less than 1 year through the implementation of strategic marketing
campaigns, which were sponsored by vendors and directly contributed to sales growth.
• Negotiated and implemented contracts with key decision makers to maximize the profitability of the
company.
• Designed sales management tactics to expand market territory with a risk management focus.
• Successfully expanded market share by 30% through strategic sales initiatives and marketing
leadership.
• Increased brand integrity and awareness by monitoring the quality of marketing content and
understanding market exposures
• Acted as company representative at industry meetings, conferences, and events in order to gain
insights into the various luxury brands and how they can be marketed
Merchandising Supervisor
Anco Fine Cheese-Fayetteville, NC
March 2012 to June 2016
Collaborated with the management to direct sales in a territory of ninety-three retail locations.
• Ensure newly hired Sales Service Reps (merchandisers), Sales Associates, Interns and Sales
Representatives complete orientation and all appropriate training programs.
• Responsible for on the job coaching as well as providing continuous learning and development for all
team members.
• Led sales in Business Process Management, Digital Content Management, and client relation,
generating millions of sales. Designed and implemented comprehensive sales strategy incentive
programs, prepared quarterly sales forecasts, projected revenue, developed annual and quarterly sales
budgets, and mentor teams in sales methodologies.
• Developed quarterly business plans with identified key account targets for each main product category
as well as ensured a superior customer service
• Streamlined receiving and merchandising process for associates, meeting corporate goals for bulk
processing while improving accuracy and consistency for inventory counts and productivity tracking.
Education
Bachelor's degree in Business
Liberty University - Lynchburg, VA
July 2011 to December 2013
Skills
• Outside Sales
• Cold Calling
• Business Development
• Sales
• Negotiation
• Account Management
• Door-to-Door Experience
• Automotive service
• Dealership experience
• Communication skills
• Organizational skills
• Time management
• Communication skills
• Sales
• Organizational skills
Contact this candidate