Customer Service Part-Time
Resume:
W
Alonzo
Williams
***********@*****.**
m
McDonough, GA 30253
SUMMARY
Entrepreneurial Managing Partner with 11 years of experience in the restaurant industry. Adept at setting and meeting big-picture financial goals through day-to-day streamlining. Effective manager and team motivator with a commitment to excellent customer service. Motivated professional offering knowledge in various areas of the workforce. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Outgoing persistant student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
• Firm Financial Oversight
• Contract Review and Negotiation
• Creative and Critical Thinking
• Client Representation and
Advisement
• Establishing Effective Relationships
• Organization and Administration
• Kitchen Safety Knowledge
• Strategic Planning Skills
• Team Leadership Strength
• Foodservice Management
Professional
EXPERIENCE
Managing Partner
Union City, GA
KBP Foods/ Jun 2020 to Feb 2023
• trained successful managers looking forward to bettering their career.
• Maintained loyal customer/employee base by establishing trust and keeping people honest
• Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored progress by establishing plans, budgets and measuring results.
• Recruited, interviewed and hired qualified staff for open positions.
• Guided management and supervisory staff to promote smooth operations.
• Mitigated business risks by working closely with staff members and assessing performance.
Call Center Supervisor
Morrow, GA
AnswerNet/ Mar 2020 to Apr 2022
• Delivered constructive call process feedback.
• Developed quality assurance standards and established targets for all staff.
• Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
• Developed employee performance
• Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
• Updated customer accounts, addresses and contact information within call management databases.
• Facilitated individual coaching sessions with CSRs to realign productivity goals.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
EDUCATION AND TRAINING
Some College (No Degree): Buissness Managment
Bergen Community College
Paramus, NJ
LANGUAGES
English:
Native/ Bilingual
Some Spanish:
Professional
ACCOMPLISHMENTS
• Exceeded sales goals by average of 35% in 1yr
• Area of Excellence award
CERTIFICATIONS
• AOE award - 2021
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