Support Specialist Communication Systems

Harris Ufuoma Emekayobo

Lagos – Nigeria +234********** *********.*.*@*****.*** www.linkedin.com/in/harris-e-7a6043103

PROFESSIONAL SUMMARY

Over a decade i have gathered several experiences in the world of tech, by completing courses both online and onsite, putting all i learnt in practice for over a decade, constantly working on improving my skills in computer repairs, networking, programing, customer satisfaction and even mastering the act of been a pro Tech. Support/IT Specialist.

SKILLS

•Excellent Communication Skills.

•Attention to details.

•Knowledge of architecture processes and performance reports of operating systems.

•Working knowledge of Vpn, Networking, VMware, Windows, MacIOS, Linus

•Implementing security of the network, data and its storage and communication systems.

•Ability to identify software needs.

•Knowledge of Service Desk Plus.

•Easy adaptation to culture and new environment.

•Excellent problem-solving skills.

WORK HISTORY

Reime West Africa. Lagos State. Jan 2023 – Till Date

Position: I.T Manager.

•Supervising daily operations of network and server infrastructure.

•Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness.

•Assuring that IT activities are within the limits of applicable laws, codes and regulations.

•Implementing security of the network, data and its storage and communication systems.

•Monitor Sophos firewall for bugs and malware threats.

•Implementing security of the network, data and its storage and communication systems.

•Resolve tickets raise by users.

•Meet SLA time for every user ticket raise.

•Support to staff both onsite and virtually.

•Reset user password and update user credentials on database.

•Cleanup user directory on AD.

•Configure and deploy server and print server.

•Train team members on I.T related issues.

•Designate tasks for team members.

•Give reports on achievements and incoming innovations.

•Plan budget and price reduction in purchase of I.T infrastructures.

Forerun Ltd. Federal Capital Territory. Nov. 2021 – Dec 2022

Position: Tech Support Specialist.

•Attended to backend.

•Configure new gadgets.

•Scrutiny of provider’s documents.

•Approving of provider account.

•Render support for staff and client onsite and remotely

•Testing app for bugs.

•Attending to users and providers complaints.

•Routine computer repairs and upgrades.

•Monitor app functionality.

•Working with developers as to communicating bugs to them.

Sysmex Technologies Ltd. Federal Capital Territory. Dec. 2020 – Sept. 2021 Position: Tech Support Engineer (Head).

•Assign duties to team members.

•Supervise team members.

•Onboarding customers.

•Constantly providing support for clients and staff (Both remote and onsite)

•Configure routers, MI-FI, LAN, WAN and internet facilities.

•Install and set up new gadgets.

•Review diagnostics and assess the functionality and efficiency of systems.

•Implementing security measures.

•Solve customer’s complain log.

•Database Management (MySQL)

Doyen Technologies and Infrastructures Federal Capital Territory. Feb.2019 – Nov. 2020 Position: Head of Tech Support Specialist.

•Offer technical support to staff.

•Maintain internet connectivity, router configuration and troubleshooting.

•Backup company data.

•Troubleshoot glitches and other computer, networking and switch related problems.

•Work remotely to guide staff, clients and beneficiaries through the process of re-setting routers and resolving gateway issues.

•Teach staff how to use new gadgets and software.

Hybrid Technologies Ltd, Federal Capital Territory. Apr. 2009 – Dec. 2018 Position: IT Support Specialist.

•Managed network and system performance, troubleshooting, security patching, and maintenance.

•Oversaw IT department operations and training.

•Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

•Assisted in development of long-term strategies to grow department and resources.

•Created and terminated user's accounts from start to finish in business applications.

•Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

•Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

•Coordinated IT operations activities to deliver smooth flow of daily business needs.

•Oversaw development and implementation of improvements to support and network operations.

•Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

•Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

EDUCATION

B.Ed. Primary Education Studies.

University Of Abuja, FCT, Nigeria. 2015 – 2019

SSCE

Lagos State Civil Service Model College, Lagos, Nigeria. 2000 – 2006

CERTIFICATION

DTP Certificate in Desktop Publishing. 2007

Goshen Computers & Technologies, Abuja, Nigeria.

Computer Networking: Advanced Diploma in Networking. 2008

Global Techs World Computer Institute, Lagos, Nigeria.

Computer Engineer: Advanced Diploma Computer Engineer. 2008

Global Techs World Computer Institute, Lagos, Nigeria.

CompTIA A+ Certification. 2021

Alison Online Certification.

Front End Developer (DevOps). 2022

Pirple Online Certification.

Sharp Multifunctional Photocopier repair: CR4 Technical. 2022 Sharp Dojo Certification.

Hobbies: Singing Reading Athletics Drawing

References to be submitted on request

Contact this candidate