Customer Support System Administrator
Resume:
MOHAMED SHAHUL SAHARAN
I T S UPPORT ENGINEER
CONTACT PROFILE
******************@*****.***
Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision making. More than 12 years of progressive IT experience. I N D U S T R Y KNOWLEDGE
T E C H N I C A L A N A L Y S I S
S Y S T E M A D M I N I S T R A T I O N
O F F I C E 3 6 5
I N F R A S T R U C T U R E P L A N N ING
S E R V E R A D M I N I S T R A T I O N
N E T W O R K S U P P O R T
T E C H N I C A L S U P P O R T
A P M S / P M W E B / P M I S
EDUCATION
BACHELOR OF ENGINEERING IN COMPUTER
SCIENCE -ANNA UNIVERSITY (FIRST CLASS)
M I CROSOFT CERTIFIED
MICROSOFT C ERTIFIED I T PROFFESIONAL
W INDOWS S ERVER ACTIVE D IRECTORY
WINDOWS SERVER NETWORK INFRASTRUCTURE,
CONFGURATION
W INDOWS S ERVER
COURSE COMPLETED AND
CERTIFIED
MICROSOFT CERTIFIED ASSOCIATE: AZURE ADMINISTRATOR AZ-104
MICROSOFT A ZURE F UNDAMENTALS
MICROSOFT C ERTIFIED A ZURE D EVOLOER
ASSSOCAIATE: A Z - 2 04
DESIGNING MICROSOFT AZURE INFRASTRUCTURE
SOLUTIONS AZ:305
L ANGUAGES
English
Tamil
Malayalam
Hindi
WORK EXPERIENCE
IT SUPPORT OFFICER/ENGINEER
Infraroad Trading and Contracting LLC (UCC Holding) AUG 2018- Present Installing and upgrading Windows systems and servers. Providing technical support for staff and back-end system users. Recommend, develop, plan, manage, implement, and fully document IT projects.
Install and configure software and hardware.
Configuration and troubleshooting of Active Directory, DHCP, DNS, TCP/IP for Network. Network connectivity troubleshooting and firewall maintenance. Monitoring Antivirus and network security and alerts. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages.
Ensure security through access controls and backups. Upgrade systems with new releases and models.
Maintain high levels of service continuity on Security / Network devices and provide operational support to the Network Security infrastructure.
Configuration and troubleshooting of Office 365, Microsoft Office. Installed and configured networks, router, TCP/IP, and routing IP address in both LAN/WAN.
Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers. Local and Network Printer/ Scanner configuration and troubleshooting. PABX, NEC, and Grand Stream IP phones and NAS configuration. Maintaining up to date records regarding in and out of systems received and distributed among the staff.
Managing and troubleshooting Televisions and all Video conferring software’s
(Zoom. Microsoft Meeting, Webex, etc )
IT OFFICER/ASSITANT
IMAR Trading and Contracting WLL NOV 2013-AUG 2018 Windows Server Configuration.
Work on Disk, Memory, Processor incidents. Managing and monitoring all installed systems and infrastructure.
Design and deploy company LANs, WANs, and wireless networks, including servers, switches, UPSs, and other hardware.
Set up accounts and workstations.
Responsible for all server maintenance, upgrades, installation, and repairs onsite and remotely for Windows 2008Server, Windows 2019 Server.
Installing new hardware (computer, printers, access points, etc.) and software. Setting up user accounts, permissions, and passwords. Overseeing security of all systems, especially the internet, and installing antivirus protection Network maintenance.
Ooredoo WLL Router configuration.
P E R S O N A L P A R T I C U L A R S
DATE OF BIRTH: 15TH FEB 1988
MARITAL STATUS: MARRIED
DRIVING LICENSE: QATAR AND INDIA
SYSTEM ADMINISTRATOR/CUSTOMER SUPPORT ENGINEER
Human Base India Inc: BANGALORE, India APR2011 – OCT 2013 Symmetrix Computer Systems Pvt.Ltd: BANGALORE, India AUG2010 – MAR 2011 Operating Systems (OS) installation & re-installation, upgrades and patches for desktops and Laptops. Preparing presentations and projects.
Microsoft outlook configuration, backup, restore and troubleshooting. Preparing Updating monthly reports regarding the fixed assets, transfer assets including staff details and reporting to the concerned departments as accordingly. Updating IT assets details in business application. Providing support to employees who use equipment or software. Coordinating with clients to schedule training sessions or repairs as needed. Troubleshooting problems with equipment or software to identify solutions.
Provide advice on the most suitable IT choices.
Provide technical support or training for systems and networks. Act as link between end users and higher-level support. Install, configure, test, and maintain operating systems, application software. Using various strategies and tools to provide effective solutions to customers' concerns.
Monitoring inventory and reordering materials when needed. Strong communication skills, organizational skills, and time. Enrolling the staff details in Biometric device on the site Office and Updating the reports to concerned departments.
Responding in a timely manner to service issues and requests.
Contact this candidate