Loss Mitigation Call Center

**** **** *** ***

Wesley Chapel, FL *****

Home Number

404-***-****

Walter N. Hopewell IV

Objective

To become a valued part of the Management team.

Experience

September 2016-June 2020 Rehired January 2021-Current Position RoundPoint Mortgage Servicing Ft. Mill, SC

Loss Mitigation Specialist

•Negotiate payment arrangements and update of Loss Mitigation workout programs for homeowners. Provided default investor reporting for portfolio clients.

•Provide escrow analysis and credit reporting for clients.

•Implement follow-up for Loss Mitigation workout documents and analysis for homeowners.

July 2020-January 2021 Sourcepoint Mortgage Servicing

Loss Mitigation Underwriter

•Reviewed accounts for FHA Partial Claims.

•Provided calculation of modification programs for approval.

•Implemented follow-up for Quality Analysis and loan workout approval.

May 2015-September 2016 Hyundai Capital America Smyrna, GA

Credit Analyst II

•Negotiated payment arrangements for delinquent auto loans, dialer management and development for new employees.

•Provide skip tracing and credit analysis for location information.

•Implemented key performance reporting and analysis, developed concepts for increased call center productivity and cost analysis for inventory debt recovery.

November 2012-May 2015 Select Portfolio Servicing LLC

Loan Servicing Representative III (Loss Mitigation Team Lead)

•Provided neogtiaon for delinquent Pre-Foreclosure Mortgage loans.

•Provided loan processing for loan modifications, repayment plans, Short Sale negotiations and Deed In Lieu liquidations. Provided investor reporting of Loss Mitigation account performance.

•Implemented key performance reporting, new hire coaching and developed concepts for increased call center productivity and cost analysis for inventory debt recovery.

April 2005-November 2012 Litton Loan Servicing LLC

Loss Mitigation Specialist

•Negotiated payment arrangements for delinquent early stage to pre-foreclosure mortgage loans.

•Provided loan processing for loan modifications and repayment plans.

•Referred Pre-foreclosure loans for Short Sale Deed In Lieu and Debt Settlement Liquidations.

Education

Certifications

M.B.A. Concentration: Sports Management & Marketing AIU Dunwoody, GA 2010.

B.S. Business Administration Shaw University Concentration: Management

Raleigh, NC 2001.

Resident Insurance License Issue Date: 04/28/24

0214-Life INCL Variable Annuity License Number G115470

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