Customer Service General Manager

JJ IBARRA

Cedar Park, TX *****

************@*****.*** / 512-***-****

SUMMARY

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. SKILLS

Staff Development

Operations Management

Business Analysis

P&L Management

Performance monitoring

Health and safety compliance

Customer Service

Customer Retention

Inventory Management

Management

Staff Training

Problem-Solving

Retail Operations Management

Staff retention

EXPERIENCE

General Manager of Operations / Uhaul Company of Texas - Round Rock, Texas 02/1997 - 06/2024 Managed training programs for new employees, including orientation and onboarding activities. Established key performance indicators for tracking progress towards organizational objectives. Monitored inventory levels, placing orders as necessary to maintain adequate supplies. Oversaw daily operations of multiple departments, ensuring compliance with established protocols. Addressed customer concerns with suitable solutions. Provided strategic direction to staff members in order to maximize productivity. Created and managed annual operating budget for the department. Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.

Recruited, hired, and trained new staff members according to organizational standards. EDUCATION AND TRAINING

High School Diploma 05/1995

Lanier High School - Austin, TX

JI

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