Customer Service Credit Card
Resume:
R
James
ROBINSON
jrobinsonccdiscount@
gmail.com
Mauldin, SC 29662
WWW: Bold Profile
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS
Relationship Management
Payment Processing
Sales Support
Dispute Resolution
Debt management
Client Relationship Building
Excellent Communication
Problem-Solving
EXPERIENCE
Credit Card Processing Team Member
Mars, PA
Direct Payment Consultant/ Aug 2015 to Current
Provided customer service support for clients seeking assistance with their credit card statements or payment processing.
Processed refunds quickly and accurately when requested by customers or merchants. Assisted customers with credit card transactions and inquiries. Identified opportunities to streamline existing processes related to the acceptance of various forms of payment.
Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities. Ensured compliance with applicable laws, regulations, and company policies related to the acceptance of various forms of payment.
Resolved customer complaints regarding credit card processing issues in a timely manner.
Performed routine maintenance on equipment used for processing credit cards. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
EDUCATION AND TRAINING
High School Diploma
Mauldin High School May 1980
Mauldin, SC
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