Customer service
Resume:
DIA GREEN
CUSTOMER SERVICE REPRESENTATIVE
ABOUT ME
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. I've managed many inbound calls and sustained satisfactory customer relationships. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
WORK EXPERIENCE
***********@*****.***
Fort Worth, Texas
EDUCATION
HIGH SCHOOL DIPLOMA:
Graduated: May 2017
EAST High School
NAVENT
Denver, CO
01/2024-current
Identified areas of improvement in customer service processes and suggested changes accordingly.
I performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Resolved complex problems by working with other
departments to provide solutions that meet customer needs. CUSTOMER SERVICE REPRESENTATIVE
ADECCO STAFFING
CLAIMS PROCESSOR
Processed a high volume of incoming claims by establishing policies and procedures.
Researched discrepancies between submitted documentation and actual records to identify errors or omissions. Identified and flagged suspicious claims for further investigation.
Hybrid/Remote
01/2019-12/2023
PAULINE ROBERTSON LIBRARIAN
FRONT DESK
Organized shelves, book displays, and other library areas according to established guidelines.
Researched information related to patron inquiries using print resources or online databases.
Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
Developed strong understanding of cataloging books and other materials through various methods.
Denver, CO
10/2017-11/2018
SKILLS
REFERENCES
Time Management
CRM/SAP/Zendesk
Salesforce systems
and Microsoft Word,
etc.
Critical thinking
Analytics
Seo
Phone etiquette
Project management
Customer Service
Excellence Effective
Communication
Skills
Inbound and
Outbound Calling
Attention to Detail
Problem-Solving
Verification Claims
Management Data
live chat support
Available upon request
Contact this candidate