Customer Service Talent Acquisition

DIANA CAROLINA DEBELJAK

Clearwater FL - *****

Phone Number. 618-***-****

E-mail address: **********@*******.***

SUMMARY

Psychologist specializing in recruitment, assessment, and personnel selection with extensive industry knowledge. Recognized for fostering strong relationships, diligence, and adaptability in diverse organizational settings. Committed to continuous learning and professional growth.

COMPETENCIES AND KEY SKILLS

Organizational skills

Microsoft Office

Communication and Interpersonal Skills

Bilingual (Fluent in Spanish and intermediate English)

Customer service

Time Management and Prioritization

Collaboration and Teamwork

Recruitment and Talent Acquisition

Conflict Resolution and Mediation

EDUCATION AND RELEVANT COURSEWORK

High school: Santo Angel, Bogotá - Colombia. 2002

Bachelor's degree of Psychology. University Foundation Konrad Lorenz, Bogotá - Colombia. 2009

Advanced Education Course: Social Psychology Intervention from the Vulnerable Group of Colombia. Bogotá - Colombia. 2009

Certificated in Strategical Human Resource Management and psychometric testing. Foundation Psychologists Associates of Colombia PSACOL. Bogotá - Colombia. 2010

RELEVANT WORK EXPERIENCE

WATERCRAFT SUPERSTORE / Cut and sew department March 2021 / Present Clearwater, Florida

Reduce delivery times on customer orders

Achieve production efficiency by minimizing errors and optimizing material usage

Prioritize them by the date of receipt.

HYATT REGENCY / Housekeeper, Guest request, Public Attendant August 2020 /March 2021 Clearwater, Florida

Efficiently prepared up to 12 rooms daily while consistently communicating with guests to ensure their needs were met and maintaining high standards of cleanliness and maintenance.

Communicating with guests to understand and meet their needs.

Addressing guest concerns and resolving issues promptly.

Collaborating with colleagues to maintain a cohesive and functional hospitality environment.

Maintaining high standards of cleanliness and presentation in guest rooms and public areas.

CONCORDIA LANGUAGE VILLAGES / Counselor - Specialist Julio 2017 / Julio 2018

Bemidji, Minnesota

Develop and coordinate interactive Spanish language learning activities for students.

Facilitated Spanish language learning activities for 8+ students, improving conversational skills by 20% over a ne or two week period.

Responded to emergencies promptly, communicating effectively with emergency services and students, resulting in zero fatalities or serious injuries during tenure.

Established rapport with 20+ students, fostering a supportive community atmosphere conducive to learning and collaboration.

Identified behavioral cues and adjusted activities to accommodate diverse needs, enhancing overall participation and engagement.

Cultivated awareness of Latin culture through interactions and activities with diverse students, contributing to a harmonious and inclusive community environment.

SELECCION PROFESIONAL S.A.S - Coordinator of Selection and Evaluation February 2015 / July 2018

Bogotá - Colombia.

Managed selection processes for 50+ candidates annually, ensuring thorough evaluation and timely feedback.

Conducted structured interviews and assessments, contributing to a 20% increase in hiring efficiency.

Developed and implemented selection criteria, resulting in a 15% reduction in turnover.

Implemented feedback mechanisms to improve selection procedures and candidate experience continuously.

BUSQUEDA Y TALENTO S.A.S - Selection Consultant March 2014 / January 2015

Developed tailored professional profiles aligned with client specifications.

Conducted market research and candidate preselection to meet client requirements.

Manage and streamline the end-to-end recruitment process

Manage 60+ job postings across diverse platforms

Facilitate competency-based interviews with a 95% satisfaction rate

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