Customer Service Entry-Level
Resume:
Lacey Robin
Breaux Bridge, LA *****
************@*****.***
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level automotive teche position. Ready to help team achieve company goals. Work Experience
Commercial Manager
AutoZone - Pinhook
January 2022 to June 2024
Calling my direct top twenty commercial clients daily to touch base on their needs for the day and to inform of any new promotional offers our store had that may benefit them. In depth research focused on hard to find parts that my customers need. Diagnosis assistance when necessary.
Second sourcing anyway possible including multiple online catalogs or directly obtained from dealerships. Coordinating routes for six to ten drivers to pickup and deliver everything my clients may need throughout the day.
Warehouse style inventory (we were the hub store)
Retail Parts Professional
Advanced Auto Parts-Lafayette, LA
January 2018 to January 2022
Increased sales through effective merchandising displays and cross-selling techniques. Provided technical support for customers seeking guidance on installation or usage of purchased parts. Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty. Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
Participated in ongoing professional development opportunities to expand expertise in the automotive field.
Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions. Streamlined inventory management for increased efficiency and improved stock availability. Head Server
Johnny Carino's-Lafayette, LA
January 2013 to January 2018
Stayed up-to-date on menu changes to help customers make food choices. Trained staff members on use of POS system.
Supervised server staff and simultaneously served personal section of tables. Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Reduced wait times, effectively managing reservations and seating arrangements. Resolved guest complaints, addressing issues promptly to foster a positive dining experience. Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
Organized staff schedules to optimize coverage during busy periods without compromising service quality or employee satisfaction.
Spa Coordinator
Belle Tresse Aveda Salon and Spa-Scott, LA
January 2005 to January 2013
Grew repeat client base through effective marketing and customer service. Managed inventory effectively, minimizing waste while maintaining adequate supplies for daily operations.
Maintained solid knowledge base of all spa and resort products and services. Communicated with various product vendors to select products to stock and sell. Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns. Managed front desk operations, ensuring efficient check-in/check-out processes for all clients. Answered questions about spa, treatments offered and spa's amenities. Greeted spa guests warmly to create positive first impression of establishment. Education
Acadiana High School - Lafayette, LA
May 2009 to May 2009
Skills
• Commitment to quality and service
Health and safety understanding
Payroll management
Advanced interpersonal skills
Assessments
Bartending — Proficient
March 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
December 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work motivation — Proficient
August 2024
Level of motivation and discipline applied toward work Full results: Proficient
Cleaning skills — Proficient
August 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Mechanical knowledge — Proficient
August 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Time management skills — Proficient
August 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Sales skills — Proficient
August 2024
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
December 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service fit — Proficient
August 2024
Measures the traits that are important for success for customer service roles Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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