Case Manager Special Projects

MARY ANNE NUBLA

***** ***** ******

Chino Hills, CA 91709

(510) 725 – 9708

********@*****.***

OBJECTIVE

I am seeking a position where I can utilize my knowledge of accounting skills, business skills, details oriented and customer services and ability to learn software easily!

STRENGHTS

Multi - tasking, taking responsibility, seeing projects to the end. Learning new software quickly. Ability to do a job with little training. Understanding and following directions.

EDUCATION

Certificates in Accounting, Criminology, Real Estate and Psychology. Certification in Microsoft Word, Excel, Outlook, PowerPoint, Access, and Publisher. Returning to further education.

EXPERIENCE

TEKsystems Global Services 5/2023 – Present

Remote processing of application for California Covid-19 Rent Relief Program. Continuation of processing applications after Lawsuit was settled, regarding this program and how case(s) were to be handled. Post Injunction Case Manager, Case Manager.

Search for duplicated cases in several applications by name, email, addresses, landlord etc. Reviewed cases in various stages, requested required documents and verified if documents were altered. Performed calculations on various aspects of the program to verify if they conformed to the Post Injunction rules and requirements of the program and/or if there needed to be funds recaptured. Reviewed case for Irregularities, Fraud abuse Work on various special projects as created. Project worked on denied cases that were to be processed again, outreach to applicants. Special projects worked on - Flagged cases, irregularities and Fraud abuse and waste cases.

One of the top processors of cases being worked. Placed several special projects with the ability to move cases to various status without approval.

4/2022 - 11/2022

Remote processing applications for the Housing is Key Rent Relief Program in California. Document Specialist, Case Manager – Closer, Utilities Case Manager, Recertification Manager. Search for duplicated cases in several applications by name, email, addresses, landlord etc. Reviewed cases in various stages, requested required documents and verified if documents were fraudulent. Performed calculation on various aspects of the program to verify if they conformed to rules and requirements of the program and/or if there needed to be funds recaptured. Work on various special projects as created.

One of the top processors of cases with very few returns from QIALITY Control department.

Robert Half / Account Temp 1/2021 – 12/2021

Ontario, CA

Importation of Heavy Machinery 1/2021 – 4/2021

Rancho Cucamonga, CA

Billing and increment billing, Accounts Receivables/ Payables, BOL, Collection. Answering phones

and directing calls to correct parties. Reconciliation of various accounts.

United Way – Orange County 5/2021 – 7/2021

Remote processing of applications for Orange County Covid 19 rental assistance program.

Manufacturing/ Assembly of Circuit Boards 7/2021 – 9/2021

Chino. CA

Billing, accounts payable/ receivables, payroll, inventory, reconciliation of bank

accounts /general ledger, collections, marketing, and HR. Industry Compliance audit

reports for yearly

HVAC/ Clean Facilities Services 9/2021 – 12/2021

Pomona, CA

HR, Billing, Reconciliation of various general ledger accounts, Credit Cards reconciliation,

Implement new filing system and personnel systems.

Ken Fong 2/2015 - 12/2020

El Cerrito, CA

Completed special projects for his energy saving business. Marketing, data spreadsheets and tax consulting. Whenever Mr. Fong needs a project done, he contacts me!

Caregiver 8/2012-10/2020

Albany, CA

Care of mother-in-law (90 yrs. old) who had various medical issues. Additional care to her 63 yr. old disabled son who suffered from Encephalitis since age 2! Round the clock care, tracking food intake, diabetes testing and dispensing of medication including 2 types of insulin. Transportation to medical appointments and various other places. The daughter was not able to give her mother the help she needed.

Safe Security 1/2010- 9/2014

San Ramon, CA

Title: Billing Specialist Coordinator

Prepared monthly billing calendar for accounting deadlines

11 recurring billing cycles / 3 entities USA and Canada

Cycles varied between 2800 to 35.000 customers.

Understanding various customer contracts, maintenance agreements, dealer contacts

Completion of actions that affect the monthly RMR, credits, frequency changes, cancellations of contracts, sending dead accounts off-sites for collection; set up new customers to bill.

Uploaded ACH files to customers’ accounts.

Preparation of month end reports to balance with various other reports. Prepared billing for inter-company monthly billing

Backup to A/R, A/P, and dealer job billing desk.

Title: Billing Specialist

Review service and installation billing invoices from dealers, verify work performed and amount billed; compare to dealers’ contract; dispute or approved.

Review same invoice, bill the customer for services rendered by tech; know billing/rate. Knowledge of maintenance agreement(s) if customer has one and discount bill accordingly. If job was a go back, no charge to customer/no payment to dealer. If problems, dispute bill with dealer. Contacted dealer to explain reason job nonpayment. Follow through on problems with customer billing.

Billed over 100+ invoices a day prior to new position; still completed billing during end of month.

Back up to the Accounts Receivables desk when on vacation and when needed. Processed Safe Pay batches. Set up new credit cards for payments.

Live scanned and background verified.

Hesperia Chamber of Commerce 10/2003 - 2/2007

Hesperia, CA

Title: Office Manager/Executive Secretary

Daily operation of the Chamber office, banking, billing, published monthly newsletter, fielding calls for City of Hesperia,

Increased membership from 147 to more than 500 members.

Established and maintained relations between the chamber, City of Hesperia, Hesperia Recreation and Park District and several newspapers, various other organizations, and the public. Attend City Council meetings and various other city events.

Organization of awards banquets, Friday morning coffees, breakfasts, luncheons, Grand Openings, and various other events and attended 100% of events.

Updated chambers web site, homepage, events calendar, and membership database and event pictures. Sold advertisements to members in newsletter and on web page.

Prepared and mailing of ballots for elections of new president and board members.

Trained and supervision of part time employee and volunteers. various other tasks and accomplishments.

As secretary, to the board, I prepared agenda, minutes, and financial statement for Executive & General board meeting. Served on various fundraising committees and have built up a working relationship with all.

Lived scanned and background verified.

Title: Clerical

Answering phones, customer service, preparing flyers for monthly newsletters, bulk mailing, helping with special projects, keeping current on information regarding the city and business sectors. Help with community expos, grand openings, monthly mixers, parades, and award banquets. The Chamber remained open and maintain high standard of customer service when office manager was not available.

Volunteered - 3/2003 to 5/2003, Part time/on call status - 6/2003 to 10/2005.

Tinsley Laboratories, Inc. 1996-1999

Richmond, CA

Title: Accountant/Bookkeeper

Daily cash flow projections, online banking, investments, and payroll.

Analysis of general ledger accounts, Accounts Receivables, Invoices jobs at various phases of completion,

Accounts Receivables, matching PO’s bill of ladings, Invoices

Payroll (ADP), audit timecards weekly to verified they are billing correct times to different jobs (government jobs vs. private parties)

Audit and verified vacation and sick leave reports.

analysis/ reconciliation of employee’s accounts,

Worked on conversion of software from Impact to Job-scope, various special projects.

Relief on switchboard.

Dreisbach Enterprises, Inc. 1995 - 1996

Oakland, CA

Title: Senior Accountant

Prepared Financial statements for various business and trust accounts

Accounts Receivables, Accounts Payables, Payroll

Managed all banking and taxes. Reconciliation of all bank accounts for all entities,

Supervised and trained new office personnel, phones, customer service and various other duties.

Involved in the computer software conversion for cold storage warehouse.

Garza and Associates, Inc. 1993 -1995

Emeryville, CA

Title: CFO, Executive Assistance, Office Manager

Prepared customers work up for tax returns. Creations of Chart of Accounts, opening entries, Journal entries

Prepared Financial Statements for clients

Responsible for multiple entities, property management, payroll, A/P, A/R, all banking and reconciliations, collections.

Prepared diverse types of notes and living trust documents.

Liaison between CEO, banks, clients,

Scheduled appointments and coordinating travel plans.

Heavy phones and personal contact with clients.

Denevi Camera & Video. 1991 - 1993

San Lorenzo, CA

Title: Accountant/Office Manager

Daily deposits and sales audits for all locations. Monthly Financial Statements for each location, bank reconciliations for all locations.

Prepared Sales Tax prepayments and quarter returns.

Prepared Property and Business tax returns.

Balanced all registers daily, audit of shortages, Annual inventories at all locations,

Assist in all other departments and on sales floor, receiving, pricing and transfer of product to other locations,

Heavy vendor, and customer contact,

Supervised and trained new personnel on stores procedures and registers and opening and

closing.

C.W. Sweeney & Co. 1976 - 1990

San Francisco, CA

Title: Bookkeeper/Accounting

Created Financial Statements for various union trust funds (i.e.: Operating Engineers Local 3, Sheetmetal Workers, Teamsters, Bay Area Pipe Trades)

Accrual and cash basis, Manual ledgers and computerized systems, payroll, and tax returns,

Prepared budgets and year end entries, cash flow and investments, A/P,

Allocation of expenses to various other trust funds, balancing and reimbursements of expenses,

(A/R) processed employer contributions for various unions.

Balancing and allocation of funds, compiled reports for union, associations, affirmative action groups and various non-profit agencies,

Verified and approved medical, dental vision benefits, open enrollments, Research missing hours/contributions.

Heavy phones (managed over 300+ daily) and front desk customer service.

Involved in Employee's Club, company newsletter, planning, and organization of various company functions.

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