DEBRA REDDIN
EDUCATION
BS in Educational Studies, Harris Stove University Degree 2018
Credits towards Nursing, Forest Park Community College
High School Diploma, Kirkwood High School 1990
SKILLS
Microsoft Offices
AX
COBOLJAVA
Windows Quick Books Front-Office Management Human Resource Collections Key Punch Customer Service
EMPLOYMENT HISTORY
Worldwide Trucking LLC, Saint Ann, MO Aug 2020 to Oct 2022
Managed and operated drivers
Make schedules and mapping out routes
Pay-roll
DOT compliance and regulation
Account Manager, Midland Paper Oct 2022 to Present
Manage inbound and outbound calls to customers
Maintain accurate documentation on all accounts via multiple systems
Account maintenance via regular communication with customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issues escalations as needed
Substitute Teacher/ Teacher Assistant, St. Louis Board of Education Feb 2006 to Aug 2020
Fulfill short and long-term substitute assignments across all subject areas
Effectively teaching grades K-12 students of diverse cultural backgrounds and abilities
Assist with grading report cards and progress reports
Instruct and manages classes of as many as 24 students
Organize lesson plans, tutoring and open houses
Assist in the front office with data entry, answering incoming calls, staff emails, received incoming mail, constructing of staff letters and bulletins, prepare for professional development meetings and open house
Assist Principle with daily duties
Communicate with teachers, administrators and parents
Community Living Instructor, Easterseals Midwest Jun 2016 to 2000
Transported individuals to appointments and requested locations
Assisted and provided care for individuals with disabilities
Helped individuals adapt to the community and advocated for them when communication was a barer
Assisted with financial obligations and upkeep of homes
Assisted with daily needs
Documented daily notes of events and communicated with nurses and doctor
Housekeeping
Clean equipment such as catheters, wheelchairs, and tracts
Relate to doctors for the individuals
Take notes for the doctors, nurse, and DMH: verbally and written
IRA Service II, Wells Fargo June 2016 to Aug 2019
Review documentation and apply money movement regarding IRA death claims
Work in queue of claims supporting a specific geographic region
Verify claim documentation is filled out accurately
Entering beneficiaries into the databases
Ensure that distributions is claim are split to the correct parties and that the percentage payouts are applied accurately
Move internal WF accounts, wire money to other accounts, or will put in a request to have a physical check processed
Communicate with the field office, FAs, via phones, and email when questions or discrepancies in the transaction are identified
Guest Services, SSM Cardinal Glennon Hospital Jun 2016 to Oct 2017
Greeted people as they entered the hospital, gave directions to vendors, visitors, and patients to their appointments
Coordinated with security to ensure the safety of patients
Answered incoming calls phones and directed calls when needed
Use database to manage patients and room numbers
Helped with the admitting process of patients
Using great customer service skills, and to be able to problem solve
Teacher Assistant, Special School District Aug 2011 to Jun 2012
Assisted disabled students with handwriting, comprehension and communications
Assisted staff with empowering student's social skills and learning curriculums
Motivated students to stay on task
Manage classroom of 15 students
Patient Sitter, Christian North East Hospital Jan 2005 to Apr 2008
Assist with bandages and care of hospitalized patients needing supervision
Gave frequent reports to nurses and doctors of patient’s conditions
Created proper protocol for relief of staff to ensure adequate safety of patients
Provided excellent customer service and recognized for being a team player