Customer Service High School

DEBRA REDDIN

EDUCATION

BS in Educational Studies, Harris Stove University Degree 2018

Credits towards Nursing, Forest Park Community College

High School Diploma, Kirkwood High School 1990

SKILLS

Microsoft Offices

AX

COBOLJAVA

Windows Quick Books Front-Office Management Human Resource Collections Key Punch Customer Service

EMPLOYMENT HISTORY

Worldwide Trucking LLC, Saint Ann, MO Aug 2020 to Oct 2022

Managed and operated drivers

Make schedules and mapping out routes

Pay-roll

DOT compliance and regulation

Account Manager, Midland Paper Oct 2022 to Present

Manage inbound and outbound calls to customers

Maintain accurate documentation on all accounts via multiple systems

Account maintenance via regular communication with customers

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issues escalations as needed

Substitute Teacher/ Teacher Assistant, St. Louis Board of Education Feb 2006 to Aug 2020

Fulfill short and long-term substitute assignments across all subject areas

Effectively teaching grades K-12 students of diverse cultural backgrounds and abilities

Assist with grading report cards and progress reports

Instruct and manages classes of as many as 24 students

Organize lesson plans, tutoring and open houses

Assist in the front office with data entry, answering incoming calls, staff emails, received incoming mail, constructing of staff letters and bulletins, prepare for professional development meetings and open house

Assist Principle with daily duties

Communicate with teachers, administrators and parents

Community Living Instructor, Easterseals Midwest Jun 2016 to 2000

Transported individuals to appointments and requested locations

Assisted and provided care for individuals with disabilities

Helped individuals adapt to the community and advocated for them when communication was a barer

Assisted with financial obligations and upkeep of homes

Assisted with daily needs

Documented daily notes of events and communicated with nurses and doctor

Housekeeping

Clean equipment such as catheters, wheelchairs, and tracts

Relate to doctors for the individuals

Take notes for the doctors, nurse, and DMH: verbally and written

IRA Service II, Wells Fargo June 2016 to Aug 2019

Review documentation and apply money movement regarding IRA death claims

Work in queue of claims supporting a specific geographic region

Verify claim documentation is filled out accurately

Entering beneficiaries into the databases

Ensure that distributions is claim are split to the correct parties and that the percentage payouts are applied accurately

Move internal WF accounts, wire money to other accounts, or will put in a request to have a physical check processed

Communicate with the field office, FAs, via phones, and email when questions or discrepancies in the transaction are identified

Guest Services, SSM Cardinal Glennon Hospital Jun 2016 to Oct 2017

Greeted people as they entered the hospital, gave directions to vendors, visitors, and patients to their appointments

Coordinated with security to ensure the safety of patients

Answered incoming calls phones and directed calls when needed

Use database to manage patients and room numbers

Helped with the admitting process of patients

Using great customer service skills, and to be able to problem solve

Teacher Assistant, Special School District Aug 2011 to Jun 2012

Assisted disabled students with handwriting, comprehension and communications

Assisted staff with empowering student's social skills and learning curriculums

Motivated students to stay on task

Manage classroom of 15 students

Patient Sitter, Christian North East Hospital Jan 2005 to Apr 2008

Assist with bandages and care of hospitalized patients needing supervision

Gave frequent reports to nurses and doctors of patient’s conditions

Created proper protocol for relief of staff to ensure adequate safety of patients

Provided excellent customer service and recognized for being a team player

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