Customer Service Social Media
Resume:
**Journey Jones**
Little Rock, AR *****
***************@*****.***
**Objective:**
Motivated Shift Lead with over 2 years of experience in team leadership and management, seeking an entry-level role to leverage skills in communication, customer service, and conflict resolution to contribute to organizational success.
**Professional Experience:**
**Asset Protection Association – Walmart**
*Dec 2023 – Present*
- Proactively monitor and patrol designated areas to deter theft and ensure the safety of customers and employees.
- Utilize keen observational skills to identify suspicious behavior and address potential security threats promptly.
- Manage claims and hazardous waste storage area, handle returns, organize merchandise, and ensure safety protocols are followed.
- Receive and stock supplies, adhere to procedures, operate equipment, and complete necessary paperwork.
- Completed over 100 learning courses through Walmart Academy.
**Co-Founder - Divine Threads LLC**
*December 2022 – Present*
- Manage social media presence, resulting in a 76% increase in engagement and reach.
- Generated 30+ customers within the first three weeks of launch, leading to $1,237 in sales.
- Oversee product inventory management, order fulfillment, and coordinate product launches with suppliers and distributors.
**Tropical Smoothie Café**
*Shift Leader*
April 2023 – December 2023
- Managed shift operations, including counting cash drawers, conducting temperature checks on food items, and ensuring compliance with safety and cleanliness standards.
- Effectively stocked inventory and supplies to support daily operations and meet customer demand.
- Implemented procedures to maintain a safe and clean work environment for employees and customers.
- Provided training and guidance to team members to enhance efficiency and productivity.
**Shift Leader Front Desk - Schickel's Cleaners**
*November 2020 – October 2022*
- Provided exemplary customer service and resolved conflicts efficiently.
- Balanced cashier drawers and built productive employee relationships.
- Proficient in software tools for customer management and scheduling.
**Amazon Warehouse Associate - Amazon**
*December 2021 – March 2022*
- Picked and packed orders accurately, meeting productivity targets.
- Demonstrated strong attention to detail and time management skills.
- Adapted to varying shifts to support warehouse operations.
**Education:**
High School Diploma
Lisa Academy High School - Little Rock, AR
May 2020
**Skills:**
- Team Leadership
- Communication
- Customer Service
- Conflict Resolution
- Inventory Management
- Time Management
**References available upon request.**
Contact this candidate