Mandalay Bay Medical Center
Resume:
Vanessa Mendoza
Enthusiastic Persona with good leadership and multitasking Skills. Recognized for assessing operational needs and developing solutions for customer satisfaction. Resourceful and well-organized with excellent leadership and team building. Dedicated and hardworking with internal drive to deliver.
2815 W Ford Ave Apt 2125 Las Vegas, NV 89123
********@*****.***
EXPERIENCE
Mandalay Bay - MGM Internationl, Las Vegas NV
FCC and Facilities Dispatcher
Nov 2023- Current
Create work orders through Amadeus
Dispatch calls to engineers and other employees
Send emails and create daily reports
Reset facilities control panels when disabling an area
Respond to alarms and acknowledge activated area
Create Power drops and Furniture Moves for Laborers
Relay information to manager and follow procedures to each task needed
Print and create Excel sheets for totals of activities report
Answer phone regarding rooms, areas, damages, fire alarms, alarms, guest injuries, elevator/ escalator or any guest related issue calls
Report water shut downs
Talk to guest regarding any facility relate issue
Grandview Medical Center, Birmingham Alabama — Dispatcher
July 2022 - Oct 2023
Take calls/ Run Errands up to patient rooms, Send rooms out to the housekeeping team, Page managers for certain areas, Take service requests for patients, Doctors, Leads, and managers. Do Modules for Spanish speakers, Take Spanish speakers through the entire process of hiring. (I personally take them to HR/ Employee health) for their drug screening. I translate paperwork information with the hiree. I translate for the HR department and coworkers as well.
Professional Answering service, Las Vegas, NV— Agent
September 2021 - April 2022
Page Doctors or Pharmacists for certain emergency patients, Take messages for offices, Take correct prescription information to refill patient’s medications. Take Messages for several different accounts (HVAC, plumbing, Doctors, dentist, business accounts) Be on the line with customers for a certain amount of time. Took Spanish speaker calls as well, translated.
The Grandview At Las Vegas, Las Vegas Blvd— Dispatcher
May 2020 - March 2021
Place maintenance orders, Confirm per room for housekeepers ( Paid by the room) Verified payroll paperwork. Send discharge rooms to the housekeeping team, count daily check in’s, take calls for guest requests, radio manager for certain issues. Translated calls as well
Taco Bell, Las Vegas Blvd— Food prep
January 2020 - May 2020
Prep orders for customers, Make sure to memorize menu, take orders through drive thru, prepare drinks as well as Taking payments, Wash dishes.
Amazon Fulfillment Center VGT1, Las Vegas NV— Warehouse Associate
April 2021 - February 2022
Prepare orders with the correct box, Complete a certain amount of packages per day, Use correct materials and techniques, Match speed, Recall an order if misplaced/ damaged.
EDUCATION
Del Sol Academy of the Performing Arts, Paradise, NV — High School Diploma
August 2016 - June 2020
Graduated in June.
SKILLS
Communication
Leadership
Problem Solving
Computer
Adaptability
Active Listening
Teamwork
Problem solving
LANGUAGES
English & Spanish
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