Business Analyst Software Development

Racheal Ismaila

Vancouver, BC Ph: (***) *** - ***5 Email: ****************@*****.***

A dynamic Business analyst with over 12 years diverse experience, I have been involved in a variety of industry fields; from E-commerce, Advertising/Marketing, Finance, Investments & Assets, banking, Oil & Gas and government to education. Very familiar with the Software Development process both for agile and waterfall models, Software Requirement elicitation and analysis processes, process improvement, technical documentation, Use case diagrams, submit and tracking defects for resolution, functional and non-functional testing. Test Management, Planning, developing and executing test strategies for enterprise projects, Coordinating Test activities throughout the software development lifecycle and enabling organizational change management. Innovative team player with strong technical, analytical, problem solving and relationship management skills. Able to manage, motivate and influence team members to deliver results while communicating clearly, positively and in an open manner. My experience extends into development and implementation of manual and automated Test plans, Test Strategy, Test suites for unit level, functional, non-functional, integration, ETL, performance, accessibility and A/B testing. I am able to work well independently or in a collaborative setting. My experience, strong organization combined with excellent communication skills makes me a welcome addition to any project and team I join.

RELEVANT SKILLS & CAPABILITIES

System Requirement Elicitation

System Requirement Analysis

Requirement Traceability

Test Plan & Strategy development

Application Lifecycle Management

Process Optimization

Stakeholder Engagement

Requirement Management

Project Coordination and Tracking

Customer Support & Client Mgt.

Team Training and Development

Test Case development

System Integration Testing

Users Acceptance Testing

A/B Testing

ETL Testing

Accessibility Testing

Database schema

End User Support

Defect life cycle management

Case Diagrams

VSTS

Team Foundation Server

Jira

Asana

Craft

Figma

TestRail

Microsoft Azure DevOps

Confluence

SOAP UI

Postman

Browserstack

Telerik

Katalon

Dynamics 365 (CRM)

Git Lab

Draw.io

Microsoft Visio

XML

HTML

JavaScript

Java

SQL

MySQL

Oracle DB

Selenium Webdriver

Testcomplete

Microsoft Office Suite

Bulloch

Xray

Zephyr

ALM

Bugherd

Appium

SAP

ServiceNow

KEY ACHIEVEMENTS

Optimized the BA and QA processes within the organization by ensuring proper process documentation and ensuring adherence to laid down software development processes, which led to an 80% reduction in the post deployment defects/ bugs occurrence in the live production environment.

Led the testing team to Plan, Create and Execute test scripts for the Systems Integration Testing (SIT) A/B and User Acceptance Testing (UAT) on the new Toast Inc. Canada website for web and mobile application. The deployment was implemented within budget and specified timelines with impressive customer ratings.

Successfully Implemented the SLA Monitor Portal and significantly improved the SLA monitoring process which led to a 99% reduction in the expiration of SLAs without being noticed . (for the entire IT department Vedors, and Licenses)

Implemented CMMI (Capability Maturity Model Integration) methodology for the entire BA/QA team, and spear headed the adoption of the ALM (application lifecycle management) tool within the team. This enhanced the software delivery process by ensuring proper monitoring, tracking, performance measurement, and resource engagement.

Led the BA/testing team to Plan, Create and Execute test scripts for the Systems Integration Testing (SIT) and User Acceptance Testing (UAT) on the banks Anti- Money Laundry application which help saving the bank from further CBN sanctions due to missed blacklisted accounts. The project, was implemented within budget and specified timelines with impressive customer ratings.

INDUSTRY VERTICALS

E-Commerce

Education

Oil & Gas (Energy)

Government

Advertising/Marketing

Investments & Assets

Banking

Finance

WORK EXPERIENCE

PLATO Testing

Senior Business Analyst May 19, 2022

Project Responsibilities include:

Elicited and documented requirements for system and process changes through interviews, discussions and review of systems or documentation. Requirements management, including requirements gathering, analysis and the writing of user stories.

Used analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources,reconciled conflicts, identified gaps, performed root cause analysis, suggested improvements and arrived at value driven solutions.

Proactively developed, directed and monitored the progress on projects by managing the plan, tasks and resources.

Managed changes to scope associated with the project in a timely and suitable manner. Group changes into releases and manage expectations of stakeholders

Facilitated the analysis of business requirements to support development and implementation of effective technology or software solutions to improve service delivery to clients and citizens.

Carried out technical diagram analysis to ensure the system flow requirements are met and Influenced overall technology, driving product quality and promoting quality assurance practices to improve efficiency and productivity

Analyzed existing processes and perform analysis to identify opportunities for process streamlining, eliminating redundancy and ensuring that processes are efficient, sustainable, and repeatable

Managed design documentation, configuration management and software deployment

Develop and execute manual and automated Test plans, Test strategy, Test suites for functional, Non-functional, A/B, performance, Regression test on web, Desktop, mobile applications and across the various browsers.

Participated in Request for Quote, Request for Proposal, Request for Information (RFI) preparation and evaluation as the business unit subject matter expert, in partnership with Information Technology .

Managed projects including new initiative creation and delivery, often culminating in presentations and reports to senior management and council

Decipher and translate business logic/ requirements into test plans and Provide work estimate and specific QA effort required and Coordinated test efforts on key projects from initiation through to closure and Provided test summary report base on test results .

Develop reports and present research finding and possible business solutions for complex and potentially complex information in a way that is relevant, clear, and impactful. This includes a variety of formats including presentation decks, infographics, dashboards, videos, and stories as well as the ability to answer audience questions as they arise.

Collaborate with business partners, stakeholders, and technical specialists to identify business requirements and guide the design, implementation, acceptance, and maintenance of implemented technology and software systems.

Identify, diagnose, report, and assist developers in resolving defects and verifying bug fixes and managed defect life cycle

Project management and process improvement delivery for a strong data, analytic, financial or systems focused projects. Including planning and advancing projects that are corporate or departmental in nature and assembling and facilitating both internal and external interested parties.

Collaborated with cross-functional teams to review solution architecture, resolve problems and identify root causes of potential defects/ risks on solutions before deployment

Managed the development and administration of technology/software training for staff members, including the development of training manuals, presentations and other resources as required.

Coordinate performance improvements by reviewing and analyzing business performance trends to identify opportunities for innovation and continuous improvement and increase data-driven decision making by applying various strategic and systematic methodologies and connecting across various departments and units using data systems and data sets to support analytics and develop and recommend business solutions.

Olympia Financial Group Inc.

Software Quality Assurance Analyst

Nov 2020 –May 2022

Responsibilities include:

Develop and Implement Manual and automated Test plans, Test suites, for unit level, functional, Non-functional, and integration testing

Perform functional testing, GUI testing, Tracking defects, as well as troubleshooting issues

Collaborate with business analysts and developers to create and execute software test cases

Assist with design documentation, configuration management and software deployment

Assist in deployment processes by reviewing tickets for deployment, doing pull requests, working with leadership to authorize the deployment

Create traceability matrices between requirements and developed test cases

Submit and track defects for resolution by software developers

Provide support to internal users via phone, e-mail and on occasion through meetings

Identify, diagnose, report, and assist developers in resolving defects and verifying bug fixes

Provide clear, concise, documentation to support end users

Decipher and translate business logic into test plans on VSTS

Owns the execution of day-to-day operational activities to maintain effective and efficient service

Perform various assigned tasks as requested by team and management

Provide work estimate and specific QA resources required

Provide testing metrics and KPIs, estimate QA resources needed for projects and provide project timeline

Create traceability matrices between requirements and developed test cases

Application deployment to UAT and production environments

Tezza Business Solutions Ltd.

Software Quality Assurance Analyst Team Lead

Nov 2015–Jan 2019

Responsibilities include:

Develop and Implement Manual and automated Test suites,

Create project test plans, test data, test strategies and coordinate user acceptance test meetings for banking, financial and business applications

Write test cases for unit level, functional, non-functional, automation and integration testing for financial and non-financial applications

Coordinate test environment setup

Create traceability matrices between requirements and developed test cases

Effective defect tracking and reporting to improve communication and reduce delay on project execution timeline.

Analyze, Log variances / defects, and generate test report

Log Change Control Requests

Work with development teams to investigate and correct software bugs and deficiencies based on the test results

Coordinate weekly project review meeting and generate status report for IT leadership sessions

Generate System test scripts for different test scenarios covering all aspects of project functionality

Manage all Test projects using TFS (Team foundation server)

Coordinate re-tests for fixes, perform regression test and write test summary report for all tested applications

Influence overall technology, driving product quality and promoting quality assurance practices to improve efficiency and productivity

Coordinate test efforts on key banking projects from initiation through to closure

Manage the company’s clients while on field, coordinate team’s weekly report and send report to the back office

Coordinate team members, train and onboard new team members at the client site

Provide project progress feedback to back office

High-Tech Data Systems

Application Analyst

Jun 2014–Sep 2015

Responsibilities include:

Defined scope, deliverables, success criteria and work breakdown structure for projects with management and stakeholders.

Elicited and document requirements for system and process changes through interviews, discussions and review of systems or documentation.

Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.

Used analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources,reconciled conflicts, identified gaps, performed root cause analysis, suggested improvements and arrived at value driven solutions.

Proactively developed, directed and monitored the progress on projects by managing the plan, tasks and resources.

Managed changes to scope associated with the project in a timely and suitable manner. Group changes into releases and manage expectations of stakeholders

System, Installing and configuring computer software and applications

Managed system upgrade and configurations and provided on-site and remote IT support to users including procedural documentation and relevant reports

Support the IT Infrastructure & Security team on issues or initiatives where they require physical presence at the warehouse

Provide desk-side assistance and triage issues before they are raised with central/corporate IT.

Assist other internal teams such as the Service Desk, Infrastructure Team or digital team with troubleshooting and technical support of related issues.

Provide Previous Experience

Manage the upkeep of the application. Work with the Infrastructure, IT Security, DBAs and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.

Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.

Previous Experience

Quality Assurance Tech

Harmony Beef Company Ltd.

Mar. 2019 – Sep. 2020

Responsibilities included:

Prepare forms and records for the Food Safety and Quality Assurance teams, and provide additional paper work

as required.

Coordinate re-tests for fixes, and write test summary report for all tested scenarios

Maintain excellent organization records, assist in locating and retrieving documents during audits.

Analyze requirement specification document to bring out test scenarios and Carry out product audit

Management and assessment of returns, damages and product to be reworked

Monitor shipping docks and trailers Verifies label compliance and packaging tare weights. Monitor new product specs and package, print labels for products to be shipped

Monitor SRM on the production floor and monitor sanitizer temperature

Participate in meetings and ensure training of new and old employees

Work with production team to investigate and correct defects and deficiencies based on the test results

Monitor sanitizer temperature, SRM and GMP’s during production, in storage and welfare areas

Collects and organizes monitoring records and analytical test results

EDUCATIONAL ACHIEVEMENTS

Education

Bachelor of Science Computer Science (WES Evaluated)

Delta State University, Abraka, Nigeria.

Senior Secondary school certificate

Current Academe group of schools, Benin City, Nigeria

Certifications

CBAP (IIBA)

IT Infrastructure Library (ITIL V4)

Certified Software Tester – ISTQB (Testing Board, UK)

Project Management –PMP (CUPE UK)

SQL fundamentals Certified Professional - PLATO

Workday Basics Certificate of Completion- Workday

Accessibility Training/Certification - PLATO

ArcGIS Online & Pro Training/Certification

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