Be A Customer Service
Resume:
Tiffany Jones
I am determined to obtain employment where I am making a difference. I am very
passionate,dedicated,empathetic,reliable,detailed oriented,Overly organized. I have a outstanding personality and love working and meeting new people. I have tremendous leadership skills yet also can fall in the background and listen to what needs to be done and how. I work outstanding under pressure and never give up. I am not afraid to ask for help when needed and I always admit when I am in the wrong. I will be a great asset to my next career and I am excited for it to start
Seaford, DE 19973
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1. I have a very open, down to earth,take on the world attitude I am never afraid to learn new things, I’m a very quick learner, Im overly passionate,dedicated,empathetic,reliable,detail oriented,Overly organized. I have a outstanding personality and love working and meeting new people. I have tremendous leadership skills yet also can fall in the background and listen to what needs to be done and how. I work outstanding under pressure and never give up. I am not afraid to ask for help when needed and I always admit when I am in the wrong. I take trust and Honest very serious.I am goin to be a great asset to my next career and chapter in life Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Chemical Supervisor
M&L mixtures - Seaford, DE
January 2002 to Present
Ordering all chemicals needed for machines to run, storing each chemical as needed, training new hire about each chemical as well as their risk,make sure every worker complies with safety equipment when handling chemicals, Keeping log book up to date, making sure daily charts and graphs were correct after each shift and every chemical usage was accounted for Cleaning Crew Supervisor
Joys Cleaning inc - Seaford, DE
March 2000 to Present
Transported my co-workers to whatever clients house that was to be serviced that day. Make sure supplies are stocked, make sure crew are following the detailed cleaning check list, Train new employees, Collect payment from customers, Schedule new clients, Bank deposits, make sure after every resident/ building they were properly locked. Documentation of any damages or missing items, Front Office Supervisor
M&L Contractors - Seaford, DE
January 2000 to October 2021
Making sure each customer received outstanding customer service at all times,Orders, Contracts, Customers,
bills, banking, material, filing, faxing, making sure everyone s in the office did their responsibility and met their dead lines
Making sure every customer was completely satisfied Contacting the right individuals for the correct legal documents also looking for material Keeping every detail organized
Business Office Supervisor
Riberio Master Plumbing - Glenolden, PA
February 2013 to January 2021
Responsible for hiring, training,and relieving, I handled customer accounts to make sure they were paid on time as well as up to date, Ordering materials,supplies, Faxing, filing, phones, Making sure the customers were 100 percent satisfied with the out come of their contracts and if not what I could do to fix it. Picked up material, Dropped off material, Office meetings, Banking deposits as well as withdrawals, Contact the proper authority’s to maintain the proper permits / legal documents. Opened office /Made sure office was properly closed every day and night Recovery Coach
Mommy and Me Transition ( Connections Community Program - Seaford, DE September 2017 to December 2019
Assist Residents with daily life, Life skills group, Cher NA AA meetings in residence, Always be available and open if any resident has a problem or needs to address a situation, Never Judge, Listen to what residents speak about, make sure they know I am there, Random Urine screens,Keep a detailed and very organized log about every shift to let coworkers know how everything had been or may be Residential Peer
Connections Community Support Programs(Mommy and Me transitional House) - Milford, DE January 2016 to December 2019
Provide residents with every opportunity possible available to them as they begin their road to recovery as well as a caregiver and full time mother again. Find resources that will benefit residents, job search, Meetings, medication, council ing appointments, Shopping, Education, Parenting classes, Transport certain residents to visitation center, Always let them know that they are not alone ex specially at this time when life may feel overwhelming scary and very unclear as they begin to feel emotionally, physically and mentally feeling they haven’t felt. Watch their children while they work go to a mtg, etc Direct Support Professional
Delaware Mentor DPS - Millsboro, DE
February 2015 to August 2019
Caring for residents that are mentally as well as physically disabled. Taking them to doctors appointments, Helping with hygiene, assisting with their daily chores, Cooking,Assisting them with becoming more self sufficient and independent as well as helping them interact with the community, Giving them medication if needed, Keeping track of their banking, Making sure their ID notes are unto date and accurate at all time
Hotel Front Desk Supervisor
Comfort inn - Seaford, DE
February 2005 to October 2015
I was responsible for making sure each and every guess that walked through the door was 100 % satisfied from the start. I made reservations, Checked guess in /out. Collected payments,Inventory,Made the schedule each week, any complaint that had been made I made sure they were took care if right away. Interviewed new hires as well as relieved coworkers at times, trained new hires, each night I was responsible for the audits. Making sure the register was accurate with each receipt. Ordered new items for the room if needed, Dropped banking off every night, Education
Some College in Behavioral Science / Alcohol and Drug Abuse Delaware Technical Community College-Terry - Georgetown, DE February 2004 to October 2006
GED
Skills
• Interviewing
• Supervising Experience
• Applied Behavior Analysis
• Management
• Conflict Management
• Leadership
• Payroll
• Autism Experience
• Special Education
• Microsoft Word
• Microsoft Office
• Microsoft Powerpoint
• Crisis Intervention
• Motivational Interviewing
• Addiction Counseling
• Group Therapy
• Individual / Group Counseling
• Medication Administration
• Behavioral Health
• Cognitive Behavioral Therapy
• Van driver (2 years)
• Meeting Facilitation
• Research
• Administrative Experience
• Direct support (10+ years)
• Behavior Management
• Mental Health Counseling
• Residential/Construction Cleaning (9 years)
• Customer service
• Experience with Children
• Analysis skills
• Intake
• Driving
• Commercial driving
• Load & unload
• Microsoft Excel
• Delivery driver experience
• Medical office experience
• Medical terminology
• Barista experience
• Food service
• Case management
• Tutoring
• Social Work
• Child & Family Counseling
• Crisis Management
• Program Management
• Teaching
• Hotel experience
• Cleaning
• Communication skills
• Sales
• Plumbing
• Front desk
• Data collection
• Banking
• Schedule management
• Customer support
• Program Development
• Sales, customer support
• Sales, retail, Customer support (10+ years)
• Log analysis,
• Hazmat
• OSHA
Certifications and Licenses
CPR & First Aid
Present
Assessments
Home health aide skills — Proficient
March 2021
Providing care to patients in a home setting
Full results: Proficient
Cleaner fit — Proficient
April 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
President of NA Hotline
January 2015 to Present
Making sure I answer any questions that callers have about meetings in a certain area. Allow the caller to vent /express whatever they need to talk about to keep them from using, Find the correct information caller needs to start there recovery. Schedule fellow volunteers, Attend by monthly meetings with NA council to address any concerns or ways to improve. Twelve Step Calls/Interventions
January 2012 to Present
Transporting to detox short or to long rehabilitation for those who are still in active addiction. Friends and family coworkers ect join together to confront their loved one about their active addiction and getting help
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