Customer Service Accounts Payable
Resume:
LISA
MORRIS
Mechanicsville, VA *****
**************@*****.***
PROFESSIONAL SUMMARY
Motivated individual with 27 years of experience at one of the leading electrical contractors in Virginia. Progressive background in coordinating service work, frontline customer service, and overseeing team operations. Promotes culture of performance, quality, and customer satisfaction. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help drive success. Dependable and seeking opportunity to expand skills and contribute to a positive atmosphere. Considered hardworking, ethical and detail oriented. SKILLS
• Customer Service • Operational Improvements • Multiple Priorities Management
• Workflow and Time Management • Multitasking and Organization • MS Office, Adobe, Spectrum
• Trustworthy and Honest • Documentation and Reporting • Positive Attitude and Relationship Building
EXPERIENCE
Secretary
Chewning and Wilmer Mechanicsville, VA
March 1996 - January 2024
• Developed positive customer relations with new clients and customers.
• Reorganized filing systems for better efficiency and more streamlined processes.
• Established office procedures, priorities, and deadlines.
• Assisted with payroll tasks by calculating gross pay, deductions, and net pay.
• Used scanner, printer, and common office IT equipment.
• Reviewed and prepared correspondence letters, memorandum, and emails.
• Maintained advanced knowledge of Microsoft Office and common office software.
• Updated tracking spreadsheets with metrics and used data to create charts and reports.
• Compiled records, materials and forms needed to handle different requests. Receptionist
Chewning and Wilmer Mechanicsville, VA
July 2017 - January 2024
• Delivered exceptional customer service by offering requested information and independently resolving issues.
• Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
• Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
• Recorded inquiries, complaints, and comments as well as action taken.
• Directed numerous calls per day to appropriate recipients using multi-line system.
• Helped guests with individual needs, offering information and assistance with issues.
• Managed mail, packages, and courier deliveries in and out of office.
• Organized master calendar, scheduling appointments, meetings, and events for staff. Assistant Service Manager
Chewning and Wilmer Mechanicsville, VA
March 2006 - January 2024
• First line communication with customers and technicians.
• Oversaw daily schedules and team activities.
• Accounts payable and Accounts Receivable
• Coordinated with other departments to maintain streamlined workflow.
• Monitored technicians' daily productivity and corresponding payroll records for accuracy.
• Scheduled service appointments and obtained required customer data.
• Developed and maintained positive relationships with customers.
• Monitored inventory levels and placed orders to meet service and overall office needs and requests.
• Participated in regular team meetings to discuss service issues. Office Manager
Jobbers Incorporated Richmond, VA
January 1983 - January 1985
• Completed advanced clerical tasks, including account reconciliation and document management.
• Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
• Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
• Reconciled accounts and managed documents to facilitate office operations.
• Fielded questions from staff, customers and vendors using phone and email.
• Worked with staff to identify and execute process improvements. Warranty Clerk & Service Department
Dominion Chevrolet Richmond, VA
February 1982 - January 1983
• Managed billing for all labor and parts charges, checking accuracy to obtain correct amounts.
• Controlled costs involved in warranty repairs, tracking time and supplies to avoid unnecessary expenses.
• Processed warranty claims with high accuracy, gathering all required information and submitting timely paperwork.
• Assessed validity of claims and related coverage with careful review of supporting documentation. EDUCATION
High School
Highland Springs High School
Business and Computer Courses
Reynolds Community College
REFERENCES
Jeff Lynch: Chewning and Wilmer; Chief Financial Officer 804-***-**** Michael Stone: Chewning and Wilmer; Vice President and Controller 804-***-****
Contact this candidate