Patient Care Quality Control

DEBORAH KELLOUGH

Fall River, MA, *****

************@*****.*** / 857-***-****

SUMMARY

Productive professional with several years of progressive expertise in clinical settings. Highly knowledgeable in multimodality imaging. Skilled in providing patients with educational information and instruction to ease anxiety and produce high-quality, high-resolution images.

SKILLS

Patient Care

Patient Positioning

Healthcare regulations

Health Education

Schedule Appointments

Checking Patients in

Epic System

Meditech

Collect Copays

Computed tomography

Patient Advocacy

Records Management

HIPAA Compliance

Unit Administration

Patient Safety

HIPAA

Image interpretation

Diagnostic Imaging

EXPERIENCE

MRI Technician Assistant / South Shore Health System - South Weymouth, Massachusetts 08/2010 - 06/2024 Performed quality control tests on MRI scanners to ensure accuracy of images. Maintained a safe work environment by following hospital policies and procedures related to infection control practices.

Inspected MRI machines regularly for any problems or malfunctions that may affect image quality or safety of patients and staff members.

Assisted MRI Technologist with patient preparation and positioning for imaging procedures. Ordered supplies necessary for daily operations within the MRI department. Educated patients on procedure protocol prior to scanning to reduce anxiety levels during exam. Maintained accurate records of patients' exams, including patient history, vital signs, medications, allergies and other information required for billing purposes.

Set up and operated MRI scanner, including selecting appropriate imaging parameters, adjusting coils, and ensuring proper functioning of equipment.

Ensured cleanliness of all examination rooms before and after each scan was completed. Responsible for pre-registering MRI patents; collect, verify, and enter patient demographics into hospital record; Answer phones from various doctors offices, schedule patient appointments, verify insurances, check-in patients Verified patient identification prior to scanning process to ensure correct results are obtained from exam. Imaging Service Rep / South Shore Hospital - Fall River, MA 08/2009 - 03/2014 Identified opportunities for process improvement within the customer service department. Managed incoming calls from customers seeking assistance with their orders or other services. Greeted customers and answered inquiries in a professional manner. DK

Resolved customer complaints promptly and efficiently. Prepare patients for radiology X-ray/US examinations and explained their types of exams; create diagnostic x-rays in both film and computed radiography; verify all patient information and following HIPPA confidentiality clause resulting in an easy and organized patient flow

EDUCATION AND TRAINING

Associate of Science: Health Administration 06/2009 Salter College - West Boylston, MA

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