Patient Care Customer Service
Resume:
VALENTINA TORRES
SKILLS
• Inventory Sorting
• Heavy Machinery Operation
• Loading and unloading
• Equipment Operation
• Payment Processing
• POS Systems
• Product restocking
• Customer Service
• Payment Collection
• Drawer balancing
• Cash Handling
• Cash Register Operation
• Cash handling and management
• Report Preparation
• Purchase assistance
• Identification checks
• Cash handling expertise
• POS system operations
• Organizational abilities
• Merchandise Restocking
• Complex Problem-Solving
• Order Taking
• Refund handling
• Issue Resolution
• Inventory Management
• Point of Sale proficiency
• Compassionate communication
• Feeding Assistance
• Dressing assistance
• Maintaining confidentiality
• Patient Care
• Compassion and Empathy
• Basic Life Support
• Patient-focused care
• Medical terminology knowledge
• Vital signs monitoring
• Indirect Patient Care
Adept at heavy machinery operation and compassionate patient care, I leveraged skills in inventory management and direct patient support at Evergreen Community to enhance operational efficiency and patient satisfaction. My proactive approach and ability to adapt quickly facilitated a positive impact, showcasing my commitment to excellence and empathetic patient interactions.
I am also a detail-oriented Nursing Assistant/ Medical assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. WORK HISTORY
January 2022 - June 2024
Unloader Walamart DC 6016, New Braunfels, TX
Adhered to company safety protocols and complied with OSHA standards.
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• Unloaded packages with care and placed in proper staging area. Maintained organized work area by storing equipment safely and properly.
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Handled packages with care while transporting from truck to loading dock.
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• Loaded packages onto pallets and into staging areas as directed. Operated pallet jacks and forklifts to aid in safe transport of heavy items.
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• Assisted other team members in navigating large loads. Used barcode scanners and other technology to track and document cargo information.
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Kept facilities clean and organized to promote safe work environments and avoid injuries.
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Supported staff with clerical assistance for diverse daily routines and special actions.
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• Simplified shipping and receiving processes for improved workflow. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
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Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
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Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
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Received incoming shipments, compared contents against associated records and transmitted to proper department.
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Maintained equipment and tools to avoid delays and interruptions in unloading processes.
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Recorded cargo information to track and document for inventory and logistical purposes.
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Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
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CONTACT
San Marcos, TX 78666
********.*****@*****.***
Bold Profile
• Quality Assurance
• Conducting intakes
• Patient Lifting
• Electronic Charting
• Direct Patient Care
• Documenting behaviors
• Observing responses
• Transporting patients
• Condition Monitoring
• Mobility Assistance
• Care plan implementation
• Patient Relations
• HIPAA Compliance
• Medical office administration
• Supporting personal needs
Companionship and emotional
support
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• Responding to emergencies
• End of life care
• Ambulation Assistance
• Va TX driver's license
• Specimen Collection
• Collecting vital signs
• Database Administration
• Pediatric Care
• Light Housekeeping
• Recording vital signs
• Feeding assistance expert
• Patient Management
• Outpatient Care
• Patient relationship building
• Reliable team player
• Maintaining privacy
• Bedside manner
• Chronic Disease Management
• Shared governance
• Wound care specialist
• Dementia and Alzheimer's knowledge
• Preparing meals
• Meal Planning
• Reliable transportation
• Quality Assurance Controls
• Activity Coordination
• Inpatient Care
• Activity Planning
• Safety Precautions
• Case Management
• Tracheostomy Care
Tube feedings and medications
familiarity
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• Healthcare ethics
• Patient Assessments
• Trustworthy companion
• Adaptable
• Compassionate
• Geriatric Care
• Compassionate caregiver
February 2021 - December 2022
Store Receiver Home Depot, Kyle, TX
December 2017 - August 2020
Spectrum Brands Lead Auditor, Edgerton, KS
Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
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• Drove forklifts, pallet jacks and other equipment to move materials.
• Loaded and unloaded materials onto and off of trucks for fast shipment. Verified quantity and description of materials received by checking merchandise against packing list.
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Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
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• Operated equipment while observing standard safety procedures. Strapped items down over protective padding to secure throughout transportation.
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• Assisted in receiving, stocking and distribution of merchandise. Successfully navigated large shipments of materials through tight spaces and busy facilities.
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Helped train new employees in safe practices and warehouse procedures.
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Verified documentation and condition of freight to assure quality standards were achieved.
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• Maintained clean, orderly work environment free of hazards.
• Assembled pallets and crates for secure transportation of materials. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
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Mentored new hires, resulting in stronger staff development and increased productivity.
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Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
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• Introduced standardized training for cohesive learning environments. Supported productivity increase and business growth through new hire training and mentoring.
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• Provided coaching and mentoring to employees.
• Analyzed and evaluated training effectiveness and program outcomes. Trained and mentored several new personnel hired to fulfill various roles.
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Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
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Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
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Utilized forklift or pallet truck to load, unload, transport and store goods.
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• Unloaded packages with care and placed in proper staging area.
• Assisted other team members in navigating large loads. Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
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• Assisted in receiving, stocking and distribution of merchandise. Verified quantity and description of materials received by checking merchandise against packing list.
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Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
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• Moved furniture and boxes using utility dolly and truck ramp.
• Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed.
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Provided professional services and support in a dynamic work environment.
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• Applied effective time management techniques to meet tight deadlines. Strengthened communication skills through regular interactions with others.
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Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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Developed strong communication and organizational skills through working on group projects.
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Gained strong leadership skills by managing projects from start to finish.
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Demonstrated leadership skills in managing projects from concept to completion.
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• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
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Exercised leadership capabilities by successfully motivating and inspiring others.
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Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
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Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
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Kept tidy and organized warehouse to comply with cleanliness standards.
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Utilized warehouse management system to accurately track and update inventory records.
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• Used scanners to quickly locate and track items in warehouse. Inspected and verified orders before shipping them to customers for accurate deliveries.
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Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers.
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• Collaborated with team members to achieve daily pick and pack goals. Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
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Alternated goods in inventory by observing first-in and first-out approach.
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Operated pallet jacks to safely transport goods from warehouse to shipping area.
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Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
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Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
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Checked packing slips and other documentation to appropriately box items requested by clientele.
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• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Scanned packages and boxes and moved to loading dock for shipment. Protected materials for transport by correctly packaging products in boxes and crates.
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Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
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April 2016 - March 2017
Cashier Jack Ellana Honda, Lawrence, KS
Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
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Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
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Cultivated extensive knowledge of Pick to Voice software and facilitated trainings in effective use.
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Devised goals for operational success and designed appropriate training to achieve them.
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Evaluated participant progress and provided materials necessary for continued success.
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Kept detailed log of employee training progress and evaluated where necessary.
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Assessed participant engagement and adapted training modules to support group morale.
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• Trained employees in safe [Type] equipment use.
Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
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Developed and executed performance management programs to increase employee engagement and productivity.
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• Established and maintained quality control standards. Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
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• Analyzed and evaluated training effectiveness and program outcomes.
• Provided coaching and mentoring to employees.
Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
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Trained and mentored [Number] new personnel hired to fulfill various roles.
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• Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Greeted customers entering store and responded promptly to customer needs.
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• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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• Identified and resolved discrepancies and errors in customer accounts.
• Lifted up to 50 pounds at once and used forklift to move heavier loads.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts. Responded promptly to requests for assistance, spills and customer inquiries.
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• Learned duties for various positions and provided backup at key times. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
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• Operated cash register to record transactions accurately and efficiently. Performed cash, card and check transactions to complete customer purchases.
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Maintained good working relationships with vendors and resolved disputes.
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May 2013 - March 2016
Medical Records Clerk, CNA Evergreen Community, Olathe, KS
• Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
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Reviewed vendor invoices for appropriate documentation and validity prior to payment.
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Registered transactions and data on accounting database to track history and safeguard information.
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Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
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Stored office and client records on secured server to prevent data losses, conducting regular backups.
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• Assisted manager in conducting internal audits to analyze findings. Used advanced software skills to produce high-quality documents, reports, and presentations.
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Handled trade payable documentation by reviewing month-end accruals.
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Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
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Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
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• Monitored factory recalls and announcements to stay on top of changes.
• Maintained patient records in compliance with security regulations. Maintained patient confidence by keeping patient records information confidential.
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Uploaded physician progress notes, history, and physicals into electronic medical records.
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Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
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Processed medical records requests from outside providers according to facility, state, and federal law.
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Printed and photocopied documents to provide patients with copies of medical records.
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Supported medical staff by providing organized and accurate medical records.
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Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
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Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
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Scanned medical records in digital format for easy retrieval and accessibility.
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Maintained patient records systems by archiving, scaning and indexing important documents and files.
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• Input data into computer programs and filing systems. Reviewed medical records for completeness and filed records in alphabetic and numeric order.
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Followed exact procedures for handling transfers and other releases of medical records.
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Maintained accuracy, completeness, and security for medical records and health information.
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• Generated and maintained statistical data related to medical records. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Oversaw and maintained patients' rooms, group living areas, and nurse stations.
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Cared for residents in assisted living facility and delivered high-quality support to meet needs.
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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
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Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
•
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
•
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
•
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Supported ambulation and physical therapy needs by conducting planned exercise routines.
•
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
•
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
•
Educated patients and family members on best home care practices for healing and recovery.
•
Helped clean and prepare patient consultation rooms to maintain hygiene standards
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Documented patient information and care activities in electronic health record.
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• Supported needs of 25+ residents under long-term care.
• Supported needs of [Number]+ residents under long-term care.
• Prevented cross-contamination by cleaning and sterilizing equipment. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
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Helped patients complete range of motion exercises to prevent loss of function during care.
•
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
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Transported patients between rooms and appointments or testing locations.
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• Facilitated personal hygiene management, feeding and ambulation. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
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Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
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Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
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Followed directions of licensed nurses to administer medications and treatments.
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• Delivered high-quality care to [Type] patients in hospital facility. Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
•
Upheld infection control and prevention policies across different patient-facing areas.
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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
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Responded to patient requests for supplies and personal comfort items such as extra blankets.
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Helped patients with self-feeding and assisted feeding, based on individual needs.
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October 2007 - June 2008
CNA St. Cathrine Hospital, Garden City, KS
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Oversaw and maintained patients' rooms, group living areas, and nurse stations.
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Cared for residents in assisted living facility and delivered high-quality support to meet needs.
•
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
•
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
•
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
•
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
•
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
•
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
Supported ambulation and physical therapy needs by conducting planned exercise routines.
•
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
•
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
•
Helped clean and prepare patient consultation rooms to maintain hygiene standards
•
Educated patients and family members on best home care practices for healing and recovery.
•
Documented patient information and care activities in electronic health record.
•
• Supported needs of [Number]+ residents under long-term care.
• Prevented cross-contamination by cleaning and sterilizing equipment. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
•
Helped patients complete range of motion exercises to prevent loss of function during care.
•
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
•
Transported patients between rooms and appointments or testing locations.
•
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
•
• Facilitated personal hygiene management, feeding and ambulation. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
•
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
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Followed directions of licensed nurses to administer medications and treatments.
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• Delivered high-quality care to [Type] patients in hospital facility. May 2004 - October 2007
CNA/Advanced CMA Garden Valley Retirement Village, Garden City, KS Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
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Upheld infection control and prevention policies across different patient-facing areas.
•
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
•
Responded to patient requests for supplies and personal comfort items such as extra blankets.
•
Helped patients with self-feeding and assisted feeding, based on individual needs.
•
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
•
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
•
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
•
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
•
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
•
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
•
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
•
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
•
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
•
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Supported ambulation and physical therapy needs by conducting planned exercise routines.
•
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
•
Helped clean and prepare patient consultation rooms to maintain hygiene standards
•
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
•
Educated patients and family members on best home care practices for healing and recovery.
•
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
•
Helped patients complete range of motion exercises to prevent loss of function during care.
•
Responded to patient requests for supplies and personal comfort items such as extra blankets.
•
Upheld infection control and prevention policies across different patient-facing areas.
•
Followed directions of licensed nurses to administer medications and treatments.
•
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
•
• Facilitated personal hygiene management, feeding and ambulation.
• Delivered high-quality care to [Type] patients in hospital facility. Transported patients between rooms and appointments or testing locations.
•
• Supported needs of [Number]+ residents under long-term care. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
•
Helped patients with self-feeding and assisted feeding, based on individual needs.
•
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
•
Documented patient information and care activities in electronic health record.
•
• Prevented cross-contamination by cleaning and sterilizing equipment. Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
•
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
•
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
•
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
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Documented vital signs and health history for patients in clinic and hospital environments.
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Performed medical records management, including filing, organizing and scanning documents.
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Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Obtained and documented patient medical history, vital signs and current complaints at intake.
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• Measured patient spirometry.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
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Assisted with routine checks and diagnostic testing by collecting and processing specimens.
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• Completed EKGs and other tests based on patient presentation in office. Explained procedures to patients to reduce anxieties and increase patient cooperation.
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Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
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Collected pertinent data and calculations to aid physician in interpreting results.
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Taught patients about medications, procedures, and care plan instructions.
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Followed appropriate procedures to minimize patient's exposure to radiation.
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Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
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Implemented care and efficiency improvements to support and enhance office operations.
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Collected and documented patient medical information such as blood pressure and weight.
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Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
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• Measured patient pulse oximetry.
• Prepared lab specimens for diagnostic evaluation. Helped improve patient outcomes by educating and advising on relevant treatments and care.
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• Oriented and trained new staff on proper procedures and policies. Liaised with patients and addressed inquiries, appointment requests and billing questions.
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EDUCATION
March 2022
CNA/ CMA Certification CNA/ CMA
Garden City Community College, Garden City, KS
January 2010
Medical Assistant Medical Assisting
Career Point College, San Antonio, TX
I took basic college courses.
September 1996
GED
Garden City High School, Garden City, KS
• Dean's List 2005
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Contact this candidate