Fleet Management Service Writer

Location:

Georgetown, TX

Posted:

August 14, 2024

Contact this candidate

Resume:

Resume of

John D. Werner

**** ***** ****** *****, **** A

Georgetown, TX 78628

512-***-****

***.****@*****.***

OBJECTIVE:

Hardworking automotive service professional versed in all aspects of running a high-end store, including opening and closing procedures, banking,

merchandising and recruiting. Store Manager

equipped with extensive experience in retail

management and sales. Knowledge in all aspects of

Fleet Repair and Fleet Management Companies.

Employ excellent leadership skills and multitasking strengths. Seeking long term career opportunities with a stable organization.

Skills:

• Accurate cash handling

• Store opening and closing procedures

• Store operations

• Reliable

• Flexible schedule

• Outstanding communication skills

• Exceptional leader

• Conﬂict resolution skills

• Team-oriented

• Recruiting and interviewing

• Sales professional

• Commission sales

• Retail Inventory Management

• Service Writer for Fleet Companies

• Thorough knowledge of Fleet Management

Companies and obtaining repair authorization via

Fleet Management companies.

• On multiple occasions I have been responsible for taking small earning companies to multi-million dollar companies.

Work History:

Fleet Fix Usa - 16501 Bratton Lane, Austin,Texas

78728, 512-***-****, General Manager/Supervisor:

CEO / Owner - Jon Dale Cornett

February 8, 2018 to June 26, 2023

Started with this organization as a Service Writer. Upon the General Managers resignation was promoted to the position.

Managed the day-to-day tactical and long-term

strategic activities within the business.

Reduced and controlled expenses by improving

resource allocation.

Offered feedback to executive-level management on

the effectiveness of strategies, selling programs and initiatives.

Coached and mentored 10 staff members by offering

constructive feedback and taking interest in their long- term career growth.

Established knowledge-sharing processes for 32

associates throughout the organization.

Recruited and hired new staff as needed to reach the organization's sales goals.

Reviewed and approved billing invoices and expense reports.

Reduced and controlled expenses by improving

resource allocation.

Maximized company revenue by increasing sales ticket averages and increasing the number of services

provided.

Conducted cost, schedule, contract performance,

variance and risk analysis.

Consistently provided top level customer service for all customers.

Lead Service Writer in terms of number of services sold, total services sold, and total revenue generated. Responsible for setting service schedules for Fleet customers after their initial onboarding and presented repair orders for the ﬁrst to second month and then introduced Senior Service Writers to work with the client.

When starting with the organization monthly sales were

$40,000 per month. I was the sole service writer and sold $1,000,000.00+ plus the ﬁrst year.

For the second year sales were 1.3+ million dollars. For the third year sales were 1.6 million dollars. Fourth year was 1.8+ million dollars.

Fifth year sales were tracking 2 million dollars.

Reason for leaving: Top 4 Managers were laid off due to owner mismanaging funds and falling behind on

Income Tax payment and

Texas State Sales Tax.

Kwik Kar North Austin - 1855 S. Lakeline Blvd,

Cedar Park, TX 78613, 512-***-**** / 3813

Williams Dr, Georgetown, TX 78628, 512-***-****,

General Manager

Supervisors: COO, Montana Murrell, and CEO, Howard Yao

November 12, 2015 to December 26, 2017

Managed the day-to-day tactical and long-term

strategic activities within the business.

Reduced and controlled expenses by improving

resource allocation.

Offered feedback to executive-level management on

the effectiveness of strategies, selling programs and initiatives.

Coached and mentored 12 staff members by offering

constructive feedback and taking interest in their long- term career growth.

Established knowledge-sharing processes for 32

associates throughout the organization.

Recruited and hired new staff as needed to reach the organization's sales goals.

Reviewed and approved billing invoices and expense reports.

Reduced and controlled expenses by improving

resource allocation.

Maximized company revenue by increasing sales ticket averages and increasing the number of services

provided.

Conducted cost, schedule, contract performance,

variance and risk analysis.

Consistently provided top level customer service for all customers.

Lead Service Writer in terms of number of services sold, total services sold, and total revenue generated. Brake Check – All 5 Austin Area Locations, Store

Director

September 25, 2013 to November 12, 2015

Opened a new store location and assisted in recruiting and training new staff.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints. Design and implement customer satisfaction metrics. Stocked and restocked inventory when shipments were received.

Reorganized the sales ﬂoor to meet company

demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and

terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll

policies.

Trained all new managers on store procedures and

policies.

Maintained a daily record of all transactions.

Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication

issues in a tactful and effective manner.

Worked closely with the district manager to formulate and build the store brand.

Karijo

Responsible for all operations of a small franchise, Home Furnishings company supported through Smart

Living Company. Responsibilities include invoicing all orders to main warehouses located in Houston and

Dallas. Process all payments via PayPal account. Track all orders to delivery, and ensure complete Customer Satisfaction. Specializing in Business to Customer Sales and Business to Business Sales.

Radford School - El Paso

Identiﬁed potential grants and wrote proposals to

submit along with grant applications.

Presented well-researched fundraising strategies that perfectly accentuated The Radford School's mission, programs and goals.

Created relationships with businesses, community

leaders, and citizens through events to promote The Radford School and add new donors and volunteers.

Supported efforts through a highly intensive schedule of visiting with potential donors and pitching compelling presentations and in-depth fundraising proposals.

Made appearances at special events as a

representative of The Radford School to develop new relationships with possible donors.

Determined new sources of support which could serve as either donors or vendors.

Devised materials for fundraising programs that were uploaded to social media and Web sites and were

mailed to former donors.

Supervised and updated the organization's social

media accounts and websites, ensuring that content was always exciting and fresh.

Disabled

First became disabled due to a slip and fall accident at a Walgreen's Pharmacy, resulting in the need for four non-invasive lower back surgeries. I was diagnosed with Non-Hodgkin's Disease in July of 2004. I was

cured of this illness in April of 2006, and have remained cancer free.

Heritage Ford, Lincoln,Mercury - El Paso Texas

Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

Achieved high sales percentage with consultative,

value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase

transactions.

Resolved product issues and shared beneﬁts of new

technology.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Attended local, regional and national trade shows for product development training as deﬁned by territory needs.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from

members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail

buyers to expedite orders.

Guaranteed positive customer experiences and

resolved all customer complaints.

Compiled weekly monetary reports and records for

store managers.

Kept abreast of rapidly evolving technology.

Recommended, selected and helped locate

merchandise based on customer needs and desires.

Communicated all merchandise needs or issues to

appropriate supervisors.

Generated leads for new sales through telephone and email contact with customers.

McMurtry GMC, Buick, Oldsmobile - Roswell New

Mexico

Responsible for all aspects of an extremely successful Prime and Subprime F&I Departments for a very high volume Automotive Group consisting of 7 different

franchises.

I was responsible for 28 employees at the various

franchises, ensuring the successful ﬁnancing of 2800 to 3000 car deals per month.

Responsible for overseeing the proper funding of all loans on a daily basis, ensuring that Indirect Lending AR did not exceed more than $2,500,000.00 on any

given day.

I was responsible for procurement of new prime and subprime indirect lenders on a monthly basis.

Oversaw 15 personnel responsible for ensuring that all loan packets were completed properly to ensure 24 hr to 72 hr funding.

Responsible for ongoing training and sales meetings to ensure sales goals were being met and exceeded.

Worked with and trained sales managers to ensure

both front end and back end proﬁts were being

maximized.

Trained sales associates in the process of pre-

qualifying secondary ﬁnance customers to ensure

credit approvals, and thus maximizing sales

opportunities. Various F&I Departments always

maintained CSI scores of 96% and above.

I was Master Certiﬁed in Finance for numerous

Automotive Lines, to include; GM, Cadillac, Oldsmobile, Buick, Chevrolet, Chrysler, Dodge, Jeep, and Toyota. Education

Crosby High School, Crosby, TX - graduated top 10% in 1978. Course of study was College Preparatory.

Received partial scholarship to Baylor University. Baylor University, Waco, TX - graduated in 1980 with an Associates of Arts degree in the ﬁelds of Social Work and Theology.

Centenary College, Shreveport, LA - graduated in 1982 with a Bachelor of Arts Degree in Church Careers.

Received Ordination in the Methodist Church.

References

Maria Lopez, El Paso City Parks - Friend

915-***-****

Clarence H. Guyton - Retired Coworker, Senior

Management and Service Writer

512-***-****

Rayvell Taylor - Co-worker, Service Writer

512-***-****

Sam Ramos - Coworker - Gas and Diesel Automotive

Technician