Customer Service Front Desk

Katerina Rivera

407-***-****** **************@*****.*** Casselberry, FL 32707

Summary

Bilingual, dedicated, with excellent communication skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills

Bilingual, English and Spanish • Procedural & Diagnostic Coding: ICD 9 CM;

Customer Service ICD 10 CM; CPT, HCPCS.

CPR Certified • Warehouse Safety & Operations

Microsoft Word and Excel • Verbal and Written Communication

HIPAA Certified • Teamwork and Collaboration

Medical Front Office and Billing • Material Handling

Telephone Soft Skills

Experience

Front Desk, Caremax Medical, December 2022 - Current

Casselberry, FL

Receptionist Front Desk

Check-in / Check-out

Payment Collection

Insurance Verification

Referrals

Scheduling Appointments

Answering Phone Calls

Material Handler, Pitney Bowes, July 2022

Orlando, FL

Packed merchandise into boxes and containers in preparation for safe shipment.

Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.

Labeled and packaged appropriate products for delivery.

Store Manager, Apec Foods, May 2019 – July 2022

Winter Park, FL

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Inventoried stock and placed new orders to maintain supplies for expected demand.

Generate relevant paperwork and payroll reports.

Optimized inventory by placing timely orders and improving organization of supplies.

Proceed efficient and accurate cash, check, debit and credit card payments using Point-of-sales system.

Education And Training

Externship At Florida Cardiology, PA

Oviedo, FL / Winter Park, FL

Medical Front Office

Scheduling Appointments

Medical Records

EHR System

Associate degree

Medical Front Office and Billing, Florida Career College, Orlando, FL October 2019

High School Diploma

Francisco Manrique Cabrera, Bayamon, PR May 2009

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