Customer Service Information Technology
Resume:
CUSTOMER SERVICE
AMBERLEE
KELLAMS
CONTACT INFORMATION
**************@*****.***
*** ****** *** *** *, Bakersfield, CA
Mar 26, 1985
SKILLS
LANGUAGES
OBJECTIVE
Experienced customer service professional with a proven track record of exceeding customer expectations. Skilled in handling inquiries, resolving complaints, and building strong relationships. Strong communication and problem-solving abilities.
EXPERIENCE
DISPATCHER
O & A Security. Bakersfield, CA Nov 2021 - Apr 2022 CARE AGENT
Xerox. Bakersfield, Ca Oct 2015 - Dec 2016
CASHIER
Frosty king. Bakersfield, Ca Jan 2002 - Mar 2004 SECRETARY
Vessels of Honor Ministries. Bakersfield, Ca Jan 2003 - Feb 2005 EDUCATION
GED
Bakersfield Adult School. Bakersfield, Ca Apr 2005 - May 2005 HEALTH INFORMATION TECHNOLOGY
Bakersfield college . Bakersfield, Ca 2022 - Present 1. Communication
2. Problem-solving
5. Conflict resolution
8. Multitasking
10. Customer satisfaction
French Advanced. Diploma in
Advanced French
Managed high volume of incoming calls, prioritizing emergencies for timely dispatch.
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Coordinated schedules and communicated with drivers to ensure efficient route planning.
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Demonstrated strong communication skills, providing clear directions and updates to drivers and clients.
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Provided exceptional customer service by resolving issues and answering inquiries in a timely manner.
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Demonstrated strong communication skills while handling a high volume of incoming calls.
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Utilized problem-solving abilities to address customer concerns and ensure satisfaction.
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Managed cash transactions for customer purchases with accuracy and efficiency.
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Balanced cash drawer at the end of each shift to ensure accurate financial records.
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Provided exceptional customer service, resolving issues and answering inquiries with professionalism.
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Efficiently managed executive schedules and arranged meetings, demonstrating strong organizational skills.
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Maintained meticulous records and files, facilitating efficient document retrieval and office organization.
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Handled confidential information with discretion, ensuring privacy and professionalism.
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