Customer Service Material Handler

GEORGIA A. TOTTRESS

Shreveport, LA

Cell: 214-***-****

***************@*****.***

Objective Summary

Achievement oriented professional with experience managing, leading, and inspiring people in various fields of operations and organizations. Passionate about providing a customer service experience to increase and maintain satisfaction, with strong communication and interpersonal skills. Dedicated and hardworking; seeks challenges and willing to go the extra mile to get the job done. Enjoys coordinating and working with a variety of tasks. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Highlights

Service oriented

Courteous demeanor

Sharp problem solver

Rapport Building

Timely Follow- Up

Customer Retention

Energetic work attitude

Organized and Reliable

Active listening Skills.

Experience

Southwire- Denton, Tx 04/30/2021-07/01/2023

Take Up Operator

Perform basic maintenance on machine and process wire for packaging and shipment. Navigate software for shipping label and product and or machine malfunctions and downtimes.

Mobile Tax Service- Balch Springs, TX 01/2010-12/2019

Tax Preparer/Owner

Tax return preparation.

Hashtag Sweets- Dallas, TX 04/2015- 09/2018

Customer Service/Marketing

Coordinator

Made arrangements for trade show presentations.

Maintained inventory and updated website content.

Built strong productive relationships with colleagues and clients.

Resolved customer grievances and provided quick and timely solutions for product issues.

Convergys, - Dallas, TX 10/2013 – 01/2015

Client Care Representative

Successfully resolved five or more client issues per month.

Set up new clients to use online internet portal for ordering.

Lead trainer, mentor and coach for new and established employees.

Increased customer loyalty through consistent and prompt service.

Developed new customer relations through telephone contact and sales activity.

Scheduled technician appointments, researched and tracked orders, as well as processed customer payments and refunds.

Resolved an average of 350 inquiries and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Williams Investment Solutions, - DFW, TX 05/2010 – 11/2013

Senior Team Lead

Completed special projects as delegated by management.

Personally increased client satisfaction and brand loyalty.

Recognized by Regional Management as an effective team leader.

Established and developed strong internal partnerships in all areas of business.

Responsible for creation, review and editing relevant materials for communication.

Assisted supervisor in developing tactical processes to support the team unit’s goals.

Trained new hires and updated processes, insured compliance issues were addressed in a timely manner.

Increased total financial product sales exceeding goals consistently by engaging clients proactively and delivering professional, concierge service.

United States Army- Honolulu, HI 10/2006 – 09/2008

Equipment Operator

Education

·Richland Community College: Associates in process 09/2015 – 12/2018

·Champions School of Real Estate: Graduated 05/2012 – 09/2012

·Booker T. Washington: 05/2000-2003

·Plano Adult Education Center: GED 09/2005

Contact this candidate