Customer Service Representative
Resume:
*** ******* ***, *********, ****** STATES, ***** •
*****************@*****.*** • +1-770-***-****
COURTNEY FORTSON
PROFESSIONAL SUMMARY
Customer Service Specialist with 5+ years of experience in fast-paced environments, adept at handling customer inquiries and resolving issues efficiently. Skilled in using Microsoft Word, RF Scanner, and forklift operations, ensuring meticulous attention to detail in order processing and inventory management. Demonstrates strong interpersonal skills and a commitment to enhancing customer satisfaction, ready to leverage experience in a dynamic new setting. EMPLOYMENT HISTORY
CUSTOMER SERVICE REPRESENTATIVE Apr 2024 - Present Brumfield Insurance Agency Remote
PARAPROFESSIONAL Jul 2023 - Mar 2024
Henry County Schools Stockbridge, GA
LEAD TEACHER Mar 2023 - Jul 2023
Big Blue Marble Academy McDonough, GA
• Documenting and reporting on students' progress at regular intervals
• Formulating and implementing curricula in accordance with students' developmental trajectories.
CUSTOMER SERVICE REPRESENTATIVE/RECEIVING Dec 2022 - Mar 2023 Bed Bath & Beyond McDonough, GA
• Making sure that all incoming orders are processed and picked in a timely manner.
• Keeping the warehouse organized and cleaned.
• Packing and shipping orders.
• Stocking the shelves and high points in the store.
• POG resets and rebranding.
• Checking out customers in a timely manner.
• Walking sales floor to make sure everything is priced correctly and making sure customers find everything they need.
SALES/CUSTOMER SERVICE REPRESENTATIVE Feb 2022 - Jul 2022 At Home The Home Decor Superstore Stockbridge, GA
• Ensure that all merchandise has been priced correctly.
• Making sure freight carts are ran efficiently.
• Checking out customers quick and efficiently.
• Making sure store maintenance is kept up.
SALES/RECEPTIONIST Mar 2021 - Oct 2021
Northern Tool + Equipment Stockbridge, GA
• My job is to make sure that all parts are ordered for the correct unit that is in for repair. Streamline customer inquiries, resolve issues promptly, and maintain high satisfaction rates. Collaborate with team to enhance service quality and efficiency. Analyze customer feedback to identify trends and propose improvements. Implement data- driven strategies to optimize response times and reduce escalations. Exceed service targets consistently, contributing to client retention. Develop innovative solutions to complex customer problems, driving positive outcomes.
• Making sure that all parts that have been shipped to us have been accurately received and placed in inventory correctly.
• And making sure that all paperwork is filled out, put in, and inputted in the system correctly.
• I make sure all the tags on the floor are accurate and placed in the correct place.
• Make sure that customers are taken care of quickly and efficiently. RECEIVING ASSOCIATE Jun 2019 - Jul 2021
Harbor Freight Tools USA, Inc. McDonough, GA
• Making sure that trucks were unloaded and processed on time.
• Making sure that the freight is put out on the floor in a timely manner.
• Checking to make sure that price tags were correct and valid.
• Doing POG resets and store organization.
• Keeping the warehouse stocked, cleaned, and organized. CASHIER/CUSTOMER SERVICE Jul 2018 - Jun 2019
Sam's Club McDonough, GA
• Making sure that customers are taken care of and checked out properly.
• Keeping the aisles stocked and cleaned.
• Helping customer with customer service needs.
CASHIER/CUSTOMER SERVICE Nov 2015 - Apr 2017
Ingles Markets Ellenwood, GA
• Making sure that each customer is checked out in an orderly and timely manner.
• Keeping the bathrooms and aisles clean and clear.
• Making sure the shelves are fully stocked.
EDUCATION
ASSOCIATES DEGREE May 2016 - May 2023
Georgia State University Atlanta, GA
HIGH SCHOOL DIPLOMA OR GED May 2016
Stockbridge High School Stockbridge, GA
SKILLS
Cash Register (Expert), Warehouse Experience (Skillful), Freight Experience (Skillful), Shipping & Receiving (Skillful), Cashiering (Experienced), Order Picking (Experienced), Packaging (Skillful), Logistics (Skillful), RF Scanner (Skillful), Merchandising (Skillful), Retail sales (Experienced), Planograms (Experienced), Microsoft Word (Skillful), Pricing (Experienced), Typing (Skillful), Warehouse Distribution (Skillful), Customer service (Experienced), Childcare (Skillful), Cash handling (Experienced), Sales (Beginner).
ADDITIONAL INFORMATION
EMPLOYMENT HISTORY
• Documenting and reporting on students' progress at regular intervals
• Formulating and implementing curricula in accordance with students' developmental trajectories.
EMPLOYMENT HISTORY
Making sure that all incoming orders are processed and picked in a timely manner. Keeping the warehouse organized and cleaned. Packing and shipping orders. Stocking the shelves and high points in the store. POG resets and rebranding. Checking out customers in a timely manor. Walking sales floor to make sure everything is priced correctly and making sure customers find everything they need.
EMPLOYMENT HISTORY
Ensure that all merchandise has been priced correctly. Making sure freight carts are ran efficiently. Checking out customers quick and efficiently. Making sure store maintenance is kept up.
EMPLOYMENT HISTORY
My job is to make sure that all parts are ordered for the correct unit that is in for repair. Making sure that all parts that have been shipped to us have been accurately received and placed in inventory correctly. And making sure that all paperwork is filled out, put in, and inputted in the system correctly. I make sure all the tags on the floor are accurate and placed in the correct place. Make sure that customers are taken care of quickly and efficiently. EMPLOYMENT HISTORY
Making sure that trucks were unloaded and processed on time. Making sure that the freight is put out on the floor in a timely manner. Checking to make sure that price tags were correct and valid. Doing POG resets and store organization. Keeping the warehouse stocked, cleaned, and organized.
EMPLOYMENT HISTORY
Handle client inquiries, resolve issues, and ensure satisfaction, enhancing customer loyalty and retention.
Eager to master new skills, I excel in fast-paced environments, ensuring high-quality outcomes.
Boosted client retention by adeptly handling inquiries and resolving issues promptly. Effectively give clients quotes in a timely manner Maintain high accuracy in client communications, ensuring all issues are tracked and resolved. EMPLOYMENT HISTORY
Assist lead teacher with instructional activities, enhancing student engagement and learning outcomes.
Facilitate small group sessions, boosting individual student performance and comprehension. Prepare instructional materials and set up learning stations, ensuring smooth class operations.
Manage lunch and special duties, maintaining a safe and organized environment for students. EMPLOYMENT HISTORY
Making sure that customers are taken care of and checked out properly. Keeping the aisles stocked and cleaned. Helping customer with customer service needs. EMPLOYMENT HISTORY
Making sure that each customer is checked out in a orderly and timely manner. Keeping the bathrooms and aisles clean and clear. Making sure the shelves are fully stocked.
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