Customer Service Residential Advisor

Tasiana Locklear-Gibson

Pembroke, NC

cell: 910-***-****

email: ***.*****@*****.***

I am currently in the process of finishing a bachelor’s degree after a time of hardship and am looking to find a job in customer service or business analytics to further my education and gain real world insight into the business world. I have had much experience of marketing for large businesses, working in fast-paced environments, and being resourceful in high volume times in office. I am looking for a job with reasonable accommodation for my physical disability or a remote job that offers equipment as part of the hiring process.

Work Experience

UNCP Residence and Housing: Residential Advisor

January 2024-current

As a UNCP residence and housing residential advisor I was responsible for overseeing the day-to-day operations of students assigned to my residence hall, I served as a resource and support system for students living on campus. I fostered a positive and inclusive living environment by organizing educational programs, enforcing university policies, and responding to any emergencies or concerns that arise. In addition to my other leadership responsibilities, I also served as a mentor and advocate for residents, helping them navigate the challenges of college life and promoting personal growth and development. I was also responsible for monitoring supply inventory, ordering supplies, maintaining household records, room assignments updates and changes as well as participating in on-call duty rotations.

Supplemental Instructor:

UNCP Thomas College of Business and Economics- ECN: 2020

As a supplemental instructor for UNCP Thomas College of Business and Economics, I assisted students' academic success by providing additional instruction and guidance outside of regular class hours. I utilized my deep understanding of the subject matter and effective teaching strategies, to assist students in grasping complex concepts, improving their study skills, and enhancing their overall learning experience. I facilitated group discussions, conducted review sessions, and offered personalized assistance to struggling student. I was also required to provide helpful insight during class by way of topic discussions developed by the professor.

Internships

NCSECU Fellowship

May 2023-August 2023

I served as member of the Lumberton Housing Authority I received invaluable hands-on experience and was exposed to a wide range of responsibilities including assisting with tenant services, conducting property inspections, and participating in community outreach events. I learned about affordable housing initiatives and the challenges facing underserved populations in the Lumberton area. I assisted with a variety of duties from budget to determination of applicants’ eligibility and tenants continual eligibly for assisted housing programs. I assisted with the preparation of repots on inspection and answered questions regarding application statuses.

Copart

July 2021-August 2022

While working at Copart, as a Customer Service Representative, I actively engaged in face-to-face interactions with customers, utilizing company resources to gather information and provide tailored solutions to meet their needs. In addition to this, I proactively contacted clients to obtain vehicle pick-up information, organized and filed documents according to specific criteria, processed incoming and outgoing mail, and effectively read and interpreted various reports and documents. I frequently handled large sums of money therefor I insured I maintained meticulous records of funds transactions.

I proficiently utilized Microsoft Excel to update reports, prepared correspondence in Microsoft Word, and created concise weekly reports using PowerPoint. Furthermore, I ensured the accurate completion of sale documents and diligently performed any additional duties as assigned. I also effectively coordinated claims with multiple agencies based on customer situations and utilized internal computer programs to track vehicles and maintain notes in compliance with company policy.

Burkes Outlet

May 2020- November 2020

During my time at Burkes, I held multiple roles including cashier, markdown associate, and stock room worker. These positions provided me with valuable experience in customer service, which encompassed tasks such as answering calls, addressing inquiries, taking messages, scheduling appointments, and providing assistance as necessary. This role demanded that I exhibit politeness, problem-solving skills, and a quick ability to learn. Additionally, I utilized digital software to monitor inventory and facilitate special orders for customers.

Education

University North Carolina at Pembroke: B.S. in Accounting, 2023-2024

Robeson Community College: Associate of Science, 2016-2019

Achievements

Dean's List 2022-2022

Interests / Activities

Accounting Students Association

Robeson Community College Honors

Dean Student Advisory Board

Seminars Attended

UNC Charlotte Financial literacy Symposium

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