Patient Care Customer Service
Resume:
Jana Rocha
Odessa, TX *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Fast Food Worker
Taca Casa-Abilene, TX
April 2017 to October 2019
• Efficiently processed customer orders and payments in a fast-paced drive-thru environment
• Demonstrated exceptional accuracy in handling cash transactions, ensuring no discrepancies or errors
• Provided friendly and prompt service to customers, maintaining a positive attitude during high-volume periods
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
• Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
• Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Closely followed company policies and procedures regarding food safety regulations to maintain a safe dining experience for customers
• Maintained an organized cash register system with accurate records of transactions throughout each shift
• Efficiently processed customer transactions, including cash, credit card, and mobile payments
• Maintained accurate cash drawer balance by reconciling sales and performing regular audits
• Provided exceptional customer service by promptly addressing inquiries and resolving issues
• Managed high-volume checkout lanes during peak hours, ensuring minimal wait times for customers
• Collaborated with the inventory team to monitor stock levels and replenish merchandise as needed
• Resolved discrepancies or errors in pricing or product information to ensure accurate transactions
• Utilized strong attention to detail when handling coupons, discounts, and promotions for customers Licensed Practical Nurse
Silver Spring Rehab-Abilene, TX
July 2013 to December 2018
• Provided direct patient care, including administering medications, wound care, and monitoring vital signs
• Assessed patient conditions and reported any changes or concerns to the registered nurse or physician
• Maintained accurate and detailed documentation of patient information, treatments, and progress
• Monitored patients' physical and emotional well-being, providing comfort measures as needed
• Administered intravenous therapy under the supervision of a registered nurse or physician
• Performed routine laboratory tests such as blood glucose monitoring or urinalysis
• Managed medical equipment inventory, ensuring availability of necessary supplies for patient care
• Responded promptly to emergency situations by implementing appropriate interventions according to established protocols
• Supported patients' families by providing emotional support, education about their loved one's condition, and resources for additional assistance
• Participated in interdisciplinary meetings to discuss patient progress and plan effective treatment approaches
• Collaborated with occupational therapists in developing rehabilitation plans for patients recovering from injuries or surgeries
• Promoted health promotion activities such as immunizations or screenings within the community
• Demonstrated proficiency in using electronic health record systems for accurate documentation
• Assisted in the admission, transfer, and discharge processes of patients, ensuring smooth transitions of care
• Provided emotional support to patients and their families during difficult times or end-of-life care Education
College in Logistics
Lee College - Baytown, TX
March 2021 to July 2021
Some college in Nursing
Cisco College - Abilene, TX
May 1991 to May 1992
Skills
• Documentation Review (10+ years)
• Patient Care (10+ years)
• Medication Administration (10+ years)
• Experience Administering Injections (10+ years)
• Vital Signs (10+ years)
• Laboratory Experience (10+ years)
• Customer service (10+ years)
• Microsoft Office
• Night audit
• Guest relations
• Time management (10+ years)
• Sales (2 years)
• Care plans (10+ years)
• Senior care (10+ years)
• Cash register (2 years)
• Retail sales
• Anatomy knowledge (10+ years)
• HIPAA (10+ years)
• Nursing (10+ years)
• Physiology Knowledge
Certifications and Licenses
Driver's License
LVN
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