Project Manager Senior

Nina Perry 412-***-**** ************@*****.***

Summary: Over 15 years of experience leading successful SDLC implementation and system integration projects, demonstrating expertise in all project phases.Proven ability to analyze complex business processes, identify inefficiencies, and develop effective solutions to optimize performance. Skilled in gathering and documenting requirements, creating user stories and test plans, and collaborating with cross-functional teams to ensure project success. Adept at communicating complex technical information to both IT and business stakeholders, with a focus on building strong relationships and achieving alignment; particularly successful in turning around challenging software development projects, showcasing problem-solving skills and a proactive approach.

Pacific Crest Health Care IPA

Chief Project Manager

March 2024-July 2024

Executive senior manager responsible for the execution of legal case management and healthcare provider software implementation project, ensuring they are aligned with the organization's strategy, and delivered on time and within budget.

Also oversaw resource requirements across projects, selecting, prioritizing, and terminating projects. Make informed decisions regarding product development process improvement and identify opportunities for improvement by creating workflow diagrams to leverage current and future states. Drive project initiatives planning across SDLC

Developed and refined product roadmaps

Gathered requirements and coordinated UX/UI design for stakeholders

Created business and user documentation of system and internal processes

Lead and implement product planning and execution for the entire product lifecycle

Define, implement, and track product KPI's

Recovered technical debt by 75%

Performed operational overhaul by organizing and transforming previous and outdated requirements. Tracked planned and optimized project. Generated reports in Jira and monitored developer activity through Azure DevOps (GitHub).

Oversaw and wrote EDI test requirements for Medicaid/Medicare CMS repricing. Worked closely with third party teams such as Jopari, iNautics

Implemented Data Governance compliance in Drata

Managed 5 million dollar hedge fund development budget

Gathered defined and implemented requirements for CRM features

Lead and enforcement of workplace policy

Lead workforce management and vendor management

Oversee the implementation of end to end project development

Ensured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were met

Cross functional at Business Analysis

The Pittsburgh Foundation – Non-Profit

Sr. Project Manager

June 2023- March 2024 – Remote

Lead the deployment, integration and management of the business

Lead the implementation of Salesforce (Cloud) and NetSuite CRM, ERP and Data Warehouse for web and mobile applications.

Strategize the migration from BlackBaud to Salesforce, Clearwater to NetSuite and Foundant to NP Cloud

Established an enterprise-wide data governance structure to ensure accountability across the organization.

Successfully developed 5-year tech strategy plan and product roadmap

Works closely across Foundation departments to ensure the systems utilized by the Foundation adequately capture the workflow of the organization to serve the people. Generate Test plans for system components.

Lead/attend agile ceremonies

Learning the market and customers' needs

Lead change management initiatives by capturing stakeholder requirements, coaching and mentoring staff, developing training guides

Managed donor payment management systems.

Serve as liaison between product and development.

Develop and communicate product goals

Prioritize the individual requirements from the product backlog

Decide which tasks to perform in the current scrum sprint

Create and carry out vision for product development

Define user stories

Assess product progression

Database management, including SQL

Protect data by utilizing data security and restoration controls.

Liaison for data restoration in coordination with back-up vendors and consultants.

AT&T- Pyramid Consulting

Salesforce Project Manager/Business Analyst

August 2022 - June 2023 – Full-time Contract

Oversee the Design and development of custom solutions on the force.com platform including significant work in Apex lightning, VisualForce, application integration and data migration for AT&T e-commerce digital media platform for web and mobile customer facing applications

Design, develop, and implement cloud-based solutions using leading platforms like Salesforce Consumer Goods Cloud

Oversaw Design and implementation of business technology solutions focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud and Marketing Cloud Onboarded Jira Align

Drive development with UX and dev teams

Attend agile ceremonies

Oversee the development of business requirements, specifications, process flows, application design, application configuration, testing and deployment

Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution

Contribute the growth of the practice through though-leadership, development of solution accelerators, reusable assets and participation and ownership of other operational areas (recruiting, onboarding, training, enablement, etc.)

Provided mentoring and guidance to other team members

Learned and assessed the market and customers' needs

Served as a liaison between product and development

Developed and communicating the product goal

Responsible for managing EPICS and User stories to support changes and enhancements to user payment systems

Created and prioritized requirements from the product backlog

Created and carried out vision for product development

Created and defined user stories and acceptance criteria

Assessed product progression

The Hotel Collection

Director Information Technology Business Analysis- Retail

January 2023 - March 2023 - Freelance

Oversaw and implemented Salesforce Social Media leads conversion from ads pipeline for Hotel Collection retail e-commerce site

Used datasets between Tableau CRM, and managed recipe runs with event-based scheduling Integrated Mulesoft API platform to access data and migrate data from salesforce to Facebook and Salesforce to GCLIDs for improved audience mirroring, contact management dynamic washboarding opportunity management and email integrations

Responsible for reporting Shopify marketing data and GCLID on GA4 for Facebook and Instagram and ios native e-commerce

Created story boarding content and scripts for social media influencers to promote brand Responsible for e-commerce onboarding of new vendors for order fulfillment and EDI to electronically exchange business documents (such as purchase orders, invoices, and shipping notices) and electronic media for The Hotel Collection web and mobile customer facing applications

Build custom reports in Salesforce

Responsible for vendor management

Work with UX and dev teams

Drive KPI!s for shopify and GCLIDS

Leveraged ERP-driven expense tracking, to see how much money is allocated to marketing channels and campaigns against Shopify payment and marketing systems

Implemented and configured Salesforce consumer goods cloud solutions

Lead the design implementation and business technology solutions for Hotel Collection digital media platform focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud and Marketing Cloud

Chief Project Manager/Salesforce Architect

Churchome Non-Profit

Nov 2021 - August 2022

Lead the design and development to build out Salesforce Non-Profit Success Pack CRM and NetSuite ERP

Deliver technology at scale to support client vision of donor arm

Lead Agile ceremonies

Oversaw and orchestrated the product planning and execution throughout the Churhome.org to optimize UI configurator for ios native e-commerce and android web and mobile Product Lifecycle

Responsible for stakeholder management of Salesforce NPSP application integration across all channels, vendor management and contract renewals

Implementation and integration of all Salesforce NPSP Sales and Service Cloud features including: Donor Management, Engagement Management, Volunteer Management, Campaign Management, Analytics (Tableau Integration), Mobile, Program Management, Content Management and Case Management (Omnichannel)

Leveraged integration against API tools such as Mulesoft

Responsible for leading product roadmap strategy

Work closely with UX and dev teams

Drive KPI’s

Oversaw the vision and entire lifecycle of Churchome digital content marketing, from inception to launch. Worked closely with developers utilizing Lightning to create objects as needed.

Gathered business requirements for implementation of salesforce donor payment system

Established an enterprise-wide data governance structure to ensure accountability across the Churchome global organization and implemented standards for data architecture, data usage, data stewardship, and data quality.

Oversaw the resolution of data integrity gaps by working with the business owners and IT. Research and determine the client needs to determine which features to include on products and pitch ideas for product features to stakeholders. Primary contact between scrum teams, product development departments and stakeholders.

Lead change management initiatives by capturing stakeholder requirements, coaching and mentoring staff, developing training guides, train the trainer, coordinated, and managed change management activities

Functions as: Scrum Master, Project Manager and Business Analyst; lead daily stand ups gathered requirements and created epics and user stories

Work with cross functional teams to ensure the products meet specific objectives as outlined by stakeholders and clients. Responsible for product completion Created and prioritized requirements from the product backlog

Facilitated application security protocols and administration within the Salesforce CRM

Ensured product control alignment and assessed against threat scenarios and risk framework

Integrated vendor payment solutions such as stripe and Zelle with Salesforce Elevate Design and implement business technology solutions focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud Community Cloud and Marketing Cloud

Lead Consulting Project Manager

The Judge Group (Accenture) Remote

State of California Vaccine Management

March 2021-Nov 2021 Full-Time Contract

Gathered business requirements and wrote BRDs for web and mobile public facing vaccine management volunteer website for the state of California

Wrote and facilitated smoke testing and QA requirements for all product owners

Orchestrated team of developers to maintain, create, and update user roles, security, profiles, workflow rules, etc. in Lightning environments

Defined and documented Feature scope and planned and executed analysis activities for Features

Created and managed user stories acceptance criteria and tasks in Salesforce Capado

Advise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.

Created and prioritized product backlog

Attend agile ceremonies

Analyzed current system capabilities, identified gaps. Created documents that defined new health cloud feature!s process, system workflow, inputs, outputs, triggers, rules, tasks, and actions. Responsible for understanding product, business intent, functional design, and work with Tech Arch to decompose features into technical tasks and assignments. Liaison between functional and offshore technical teams.

Work with UX and dev teams

Ensured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were met

Advise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.

Support Scrum teams with clarification on user stories, and business intent. Facilitate Sprint

Demos

Served as liaison between product and development

Supported best practices optimization of API security, Omniscripts, DataRaptors and Vlocity Integration Procedures.

Mapped data supporting current system functions to new health cloud features

Consulting Salesforce Business Analyst

NR Consulting (Emblem Health) Remote

September 2020-March 2021 Full-Time Contract

Implemented Salesforce projects, supporting complex implementations for Vlocity integration of

Legacy and Facets systems for Emblem Health for web and mobile customer portal

Advise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.

Captured business processes and mapping system data requirements

Understanding of the Salesforce.Com Application

Worked directly with the Business Rep and end users

Worked with Salesforce Admin, Architect, and Developer teammates involving customizations and configurations of health cloud SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards

Attend agile ceremonies

Plans, gathers and clearly documents the business needs (requirements) of clients and stakeholders using techniques like prototyping, use cases, wireframes, JAD sessions, etc

Organized and validated health cloud requirements and ensured that all were traceable and measurable

Elicits, analyzes and validates business, functional, and non-functional requirements

Serves as a liaison between the clients and developers to ensure that all technical requirements are identified, if applicable

Assists in the collection of data element requirements

Facilitates joint application review/design sessions (JAR/JAD) with clients, technical, and vendor resources

Identifies and documents issues and risks in a timely manner and presents to PM for mitigation planning

Serves as a SME for the instructional designer during training planning and development

Project Manager /Business Analyst

Mercer - Remote

Sep 2019 to Sep 2020 Fulltime Contract

Orchestrated and trained teams for ongoing support to development of Salesforce Cloud CRM data stewards

Captured business processes and mapping system data requirements

Developed client strategy, interfacing directly with clients and develops vendor relationships. Research, analyze, and evaluates medical, dental, life and disability benefits plans and programs for employers with more than 5,000 employees.

Managed life and other benefits from providers such as Kaiser Permanante of California and other markets, for clients such as ManTech, Aflac, VOYA and UNUM.

Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements

Managed ad-hoc client requests and adhoc SQL query!s including problem-solving on administrative and operations issues. Provide production support for web application regarding subscriber issues related to payroll discrepancies. Participates as a member of the consulting team in developing overall client strategy Interpret benchmark data and present to client Manages the quality and timeliness of client deliverables Assists in the development of project budgets and billing reports. Participates in client calls and meetings as appropriate.

Perform SQL query!s for data requirements gathering

Advised delegates to and reviews project work of more junior colleagues Assists with the preparation and delivery of clear and concise client-friendly communications. Understands Health and Benefits products, services and tools compliance and standards including HIPAA privacy, vendor/ carrier markets, including developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients

Supervised data review for accuracy and reasonableness; provide data template (Excel) where necessary; conduct data entry in cases where no lower level analysts are available maintain federal compliance by adhering state and federal mandates

NRC Solutions (Montefiore IT) NY

Consulting Business Analyst

Sep 2018 - Sep 2019 Fulltime Contract

Analyze complex business problems and specify and translate the functionality of complex data integration solutions for EPIC / Healthy Planet application to upper management;

Provide technical expertise in translating, identifying, evaluating, and developing systems and procedures that meet user requirements including QNXT, and EPIC; Determine and communicate issues/risks;

Create complex SQL query!s against oracle data warehouse

Resolved payment issues utilizing QNXT DOFR

Provided high-quality measures, outcomes for reporting purposes

Provide Project Management support across all phases of SDLC. Adhered to HIPAA Privacy PHI, ISO 9001 and 27001 global standards, compliance with state and federal mandates privacy laws. Drive KPI!s

Integrated providers into EPIC system and data mined against demographic data for use of statistical and analytical reporting purposes

Odyssey Information Services, Inc.(Texas Children!s Hospital ) TX

Sr. Business Systems Analyst/Project Manager

Sep 2018-Sep 2018 Fulltime Contract

Orchestrated teams to all phases of a system optimization or upgrade projects and provides production services such as recommending improvements to strategy, system usage, or process through the application of business and technology skill sets. Reviews and analyzes systems including testing ETL, Reporting and documenting for all TCH applications including EPIC, TFS, FACETS, Confluence Service Now and QNXT in Agile/Scrum environment.

Provide production support for QNXT web application.

Worked directly with developers and delivered requirements and data mined and wrote complex SQL query’s in the absence of development team Resolved payment issues and supported utilizing QNXT DOFR

Attend agile ceremonies

Analyzed 834 files for discrepancies and Managed requirements for maintaining appeals and grievances

Documenting all issues in cognizant web application management system. Represent the business/clinical interests and needs of a given project and/or specific component within a project. Consults with stakeholders to translate and identify current operation procedures and to clarify program objectives.

Additional responsibilities include workflow administration. Maintain compliance by adhering to CMS state and federal mandates and TCH standards of care. Developed complex SQL queries and stored procedures against Oracle database. Data mined and used findings for provider reporting purposes.

Advised management on requirements and translated those requirements to development teams

HealthHelp - TX

Technical Implementations Analyst

Sep 2017-Sep 2018 Fulltime Contract

Conducted Data analytics utilizing SQL SSIS SAS, Data mining/ETL. Facilitated clinical integration and implementation, Project Management Ad-hoc SQL Queries, Technical Documentation, Statistical Analysis, DFOR, Data and testing validation.

Advises executive leadership on necessary on implementation

Train staff and new hires

Wrote processes and procedures

Present for healthcare utilization for evidence based practice specific to diagnostic imaging for pharmacology, radiology, interventional radiology, radiation oncology, cardiology benefit management and radiation/medical oncology assessment claims authorization education and EPIC (ADT, HL7 and X12) clinical data. Created Dashboards to present in Tableau.

Interpreted DRG CPT codes for claims and EDI testing purposes for assessment based utilization management system

Adhered to HIPAA and NCPDP privacy compliance standards. Data mined and used statistical software in order to analyze data and develop business solutions and line of business reporting.

Ensured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were met

Infocrossing/WIPRO - PA

Consulting Business Intelligence Analyst

Sep 2016-Sep 2017 Fulltime Contract

Subject matter expert in Health Care specific to 'CMS guidelines on Medicaid/Medicare!"program Gather Business Requirements and translate to functional specifications including use case documents and prepare test plans/cases.

Communicate translate and present. Effectively communicated with clients and problem solve. Conduct JAD sessions, requirements workshops, gap analysis, and prioritize requirements Software Development Life Cycle, including both Agile and Waterfall.

Implmented Value Based Insurance Design for MM365 for PA as test selection for BCBS of Pennsylvania

Coordinates and supports both the Business and Technical teams in all phases of Software Development Life Cycle performs SQL queries in legacy system such as Mainframe as needed. Provide production support for web based mm365 web based Medicare application and documenting all issues and user stories in JIRA. Adhered to HIPAA compliance standards Advised client on requirements.

UPMC - PA

Project Manager/Systems Analyst

Sep 2012-Sep 2016 Full-Time Perm

Orchestrated production support team to support front and backend for all tier levels.

Evaluated and documented client needs/business processes both operational and financial Commercial, Medicare, and Medicaid programs, including current process analysis and proposed revisions to optimize business processes for in house applications and consumer facing commercial retail e-commerce website and ERP tools

Responsible for API integration management of HealthplaNET assessment based utilization management and care management system

web and mobile global health enterprise system

Managed requirements for maintaining appeals and grievances

Attend agile ceremonies

Ensured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were met

Lead the implementation of member portal subscriber payment system

Lead the support of all integration messaging including, HL7, ADT, EPIC, MC400, X12 Lead the design and documentation of system functional requirements in formats to facilitate the development of deliverables for product development efforts in Agile/Scrum environment Responsible for structures within a tenant environment to ensure the accuracy and quality of data through all upstream and downstream data channels.

Lead staff, and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development of web based and desktop applications.

Provided site analytics and statistics for reporting purposes.

Responsible for TFS product backlog

Responsible for writing user stories and acceptance criteria

Assured quality of application integrity through business use case and application level testing; validated tested results to initial business needs utilizing automated testing tools such as TFS.

Wrote complex query!s and used data mined findings for reporting purposes

Lead UAT testing utilizing TFS conducted predictive analysis to determine patterns and trends. Lead staff, and/or vendor staff to deploy production applications. Gathered metrics utilizing Salesforce NPS for reporting purposes.

Utilized Salesforce for troubleshooting security provisioning and tracking.

Ensured optimal performance of Salesforce systems and products.

Upgraded and configured Salesforce systems for optimized integration Collaborated with marketing and UX design teams for product deliverables Managed Salesforce roles, profiles, sharing rules, workflows, and groups.

Translated Designed and documented system level, operations level, and end user level procedures to support HealthPlanet pharmacology, world health population, care management, utilization management, and production support management. Cerner, Salesforce, and McKesson applications

Responsible for supporting security risk management and IAM or other application security deliverables specifically for the administration of the IAM identity access management tool..

Willis Towers Watson PA

Project Manager

Sep 2011 – Sep 2012 Fulltime Contract

Served as a liaison between the customer and the product development team by collecting, analyzing and translating customer feedback into requirements for product enhancements and development

Worked with a team of product managers, designers, software developers, and quality assurance personnel to continually improve software and products

subject matter expert on the customer and partner with internal stakeholders to ensure we deliver software and products that meet customer needs

Translated customer feedback into requirements in the form of user stories for product development

Liaise between the customer, internal stakeholders and the product team

Created acceptance criteria and other assets to guide testing and validation; help product development team(s) make critical release decisions

Coordinated with stakeholders to review, understand, and appreciate the work of the product development team(s) including iteration demos and presentations

Sr. Digital Product Manager PA

Giant Eagle Retail Grocery

Aug 2010 – Aug 2011 Fulltime Contract

Interactive and online marketing product manager for grocery goods and services for Giant Eagle brands

Managed traffic content for all consumer e-commerce retail grocery web and mobile sites

Production management Budget and tracking of project timelines. Creation and/or maintenance of project documentation, including proposals, statements of work, requirements specifications, monitoring and reporting task delivery issues before milestone passage; Managed advised and led large implementation projects. Content management, pre-implementation; Website proof-reading in development and live environments;

Conducted analytics and automated reports to drive KPIs to support data-driven business decisions.

Partnered with marketing managers to measure e-commerce campaign performance leveraging the right attribution models, identified trends, forecast future performance, and presented findings and recommendations to the team.

Copy edited and proofread all web content. Oversaw freelancers, including writers, copyeditors and community outreach organizers.

Maintained social media content. Assured web-based information was archived for future needs and reference.

Tracked and reported on all site metrics. Leveraged ERP-driven expense tracking, to see how much money is allocated to marketing channels and campaigns.

Effectively trained motivated and mentored staff.

Worked cooperatively with key team members, clients and vendors. Practiced and led data governance compliance.

Skills: Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Azure dev ops, Github, Microsoft Project, Microsoft Visio, Remedy TTMS, Microsoft FrontPage, Microsoft Office, Facets, Trizetto Cognizant, Cactus, Basecamp, Sharepoint, Workamajig, Pointroll, Salesforce, BaseCamp, TFS, Google Analytics, SPSS, Tableau, ClickView, Service Manager, ITIL, Wiki, EPIC, CERNER, IAM, ALM, Movie Magic, Confluence, SSIS, SAS, JIRA, HealthPlanet, Healthy Planet, QNXT, Asana, SPS Commerce, GCLID, Mulesoft, API Dynamics, Blackbaud, GrantedEdge. FundsEdge, Marketing Cloud, Sales Cloud, Experience Cloud, Copado, DevOps. Github, Non-Profit Cloud. CPQ

RaisersEdge

Languages: SQL VB.net HTML XML JAVA

Professional Development:

PSM-Professional Scrum Master -Certification

Education:

B.S., Information Systems Management Carlow University

M.S., Leadership and Information Technology Duquesne

University

M.B.A Carlow University current

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