Customer Service Representative

Maben, MS ***** 662-***-**** ***********@*****.***

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SHANNAN COKER

PROFESSIONAL SUMMARY

Conscientious worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

SKILLS

Call Documentation

Upselling Products and Services

Issue and Complaint Resolution

Calm and Professional Under Pressure

QuickBooks

Microsoft Excel

Microsoft Office

Spreadsheets

Customer Service

Maintaining office budget, money management

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 06/2022 to Current

Tower Loan, Starkville, MS

Maintained customer satisfaction, focusing on customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

All clerical duties, including filing customer files and all accounts receivable.

OFFICE MANAGER 05/2021 to 05/2022

Merritt Railcar, Ackerman, MS

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Created invoices

Shipping and receiving

Payroll

PERSONAL CARE ASSISTANT 01/2020 to 05/2022

Neighbors Heart Private Care, Maben, MS

Assisted with daily living activities, running errands and household chores.

Remained alert to problems or health issues of clients and competently responded.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Took clients to doctor appointments.

Distributed medications as needed.

SCALE HOUSE MANAGER 06/2015 to 01/2020

Hester, Ackerman, MS

Operated weigh scales and issued tickets when necessary.

Communicated with operators to share information related to product.

Maintained tidy work area to reduce likelihood of accidents.

Complied with safety regulations to avoid potential injuries and support company goals.

EDUCATION

East MS Community College, Mayhew, MS

Pharmacy Tech, 03/2011

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