Customer Service Delivery Driver

DH

DESIREE HOWARD

*******.********@*****.*** +1-470-***-**** McDonough, GA 30253

Very motivated, and eager to shift careers into a professional administrative/ finance career. Utilizing knowledge and experience combined with time management to help further professional development. CDL

CDL DRIVER

PROBLEM SOLVING

Infant Care

Toddler Care

Childcare

Delivery Driver Experience

Math

Customer support

Babysitting

Experience with children

Classroom management

Commercial driving

Nannying

School bus driving

Medical terminology

Customer service

Telecommunication

Early Childhood Education

Load & Unload

Clerical Experience

Materials Transport

Appointment Scheduling

Vehicle Inspection

MCI Telecommunications McDonough

Customer Service Representative

01/2019 - 02/2024

Remote customer service for varies of company mostly inbound calls Resolved customer complaints promptly and efficiently. Provided exceptional customer service to ensure customer satisfaction. Identified areas of improvement in customer service processes and suggested changes accordingly.

AdhereRx - an AdhereHealth Company

Remote

Customer Service Rep

10/2021 - 05/2022

Working for United healthcare and Molina insurance companies calling setting up appointment to complete health assessment Identified areas of improvement in customer service processes and suggested changes accordingly.

Answered customer inquiries via phone, email, and chat. O'Reilly's Auto Parts Smyrna Ga Smyrna,

GA

Delivery Driver/Cashier

11/2016 - 10/2018

Follow laws, rules and regulations and standards set by each Client Answering employee concerns and questions, educating them and solving complex issues relating to their parts

Unloading delivery truck and stocking shelves

Processing transactions including returns.

Operated cash registers to process customer purchases accurately and efficiently.

Responded promptly to customer inquiries about available products or services.

Promoted sales initiatives by informing customers about special offers or promotions.

Summary

Skills

Experience

Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures. Greeted customers courteously and assisted them with their queries. Cox Communications Remote, GA

Customer Service Representative

04/2013 - 02/2016

Resolved customer complaints promptly and efficiently. Implemented innovative methods for streamlining the customer service process.

Provided exceptional customer service to ensure customer satisfaction. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified opportunities for upselling additional products or services based on customer needs.

Toys 'R' Us Pensacola, FL

Cashier/Customer Service

09/2005 - 03/2010

Greeting customers and helping them find products or suggesting certain brands

Sometimes I helped stock the shelves but mostly worked as a cashier Southern Crescent Technical College

Associate's degree in Phlebotomy

08/2024

Fortis college Smyrna, GA

Associate in Science

08/2024

Pensacola State College

High school diploma

CDL

First Aid Certification

CDL A

CDL B

Title: Delivery Driver

Education and Training

Certifications

Personal Information

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