Service Representative Customer
Resume:
Imani Simmons
What goes down, must come up always!
Feasterville-Trevose, PA 19053
***********@*****.***
Hello! I’m a 21 year old female named Imani Simmons and I grew up in Feasterville- Trevose for most of my life. I have always had this curious type of person and it got my here today where I am aware of most things, however I desire more knowledge to gain in the name of Curiosity. One thing that I have experience most of is getting to know different types of people from different backgrounds, which I find intriguing and refreshing. I find that developing unique ways of connecting with people is a gift and an opportunity to learning more about yourself and what surrounds you. Communication is the priority of living a life where you know who you are and paving paths for yourself. However, I still have a long way to go and I look to learning knowledge, to take note of, to live a life where I’m genuinely comfortable.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales and Service Representative
Univest Financial Corporation - Richboro, PA
June 2023 to Present
1. Connect and network with various different departments, businesses, and individuals (Calls, meetings, email);
2. Logging interaction with products sells, calls, meetings 3. Proficiency in Excel sheets.
4. Handle money coming in and out on teller station; 5. Documenting work and scanning/faxing it over to destinations. 6. Creating professional relationships and connecting with customers and staff. 7. Sharing Product knowledge with customers and selling products. 8. Refer potential clients to wealth advisors, tax advisors, insurance rep, etc. 9. Selling credit cards.
10. Servicing and matinee on customers accounts.
11. Handling large increments of cash.
12. Counting.
13. Computer experience.
Designer/Sales Associate
Pandora Jewelry - Langhorne, PA
December 2022 to October 2023
• Greeting customers with a warm and optimistic welcome.
• Track our number of sells: UPT, ADS, KPI.
• Meeting to Pandora expectation when seeking product.
• Knowing where and how our products are to inform our customers.
• Suggestions on how to style our product.
• Getting to know our customers by connecting with everyone who comes in.
• Tracking and organizing inventory
• Signing our customers with our Pandora Credit Card
• Keeping a neat and organized space
• Customer Service
Since I have been employed at Pandora establishment my sales number have always been meeting expectations and most times exceeding beyond my daily and monthly goals. My first month of working there my manager inform me that I got 3rd place with sales number for our store and considering I’m not full-time there, she quoted “I never seen that before with new employees.”. It excites me to hear that coming from her and working well along our team. I’m seconding best of having most of my clients signed up for a credit card in the entire store last month and I’m determined to be first place this month, and I know will get it. I love it there and it’s energizing to talk with so many people and most of them being out of the Country and I enjoy the learning experience. Dietary Aide
St Mary's Medical Center Hospital - Langhorne, PA
January 2022 to December 2022
• Providing customer service over phone calls
• Making breakfast, lunch, and dinner orders for each patient throughout the day
• Checking patients diet and informing patients on what they can have
• Cleaning and restocking the kitchen
• Checking the each patients tray is correct with the correct items on tray
• Delivering trays to patient throughout the hospital building
• Fulling kitchens in each unit
Jersey Mikes Shift Lead
Jersey Mike's Subs - Feasterville-Trevose, PA
November 2019 to January 2021
Our guest experience is very to the company, so I made it important to myself as well. I am a shift lead at the local shop, therefore I lead my crew along with shift whenever it occurs. When the owner and manager are not available, that makes me the automatic person for my co-workers and customers to answer to. 1. Worked on grill
2. Worked on a slicer
3. Made Truck order for the shop
4. Put together schedules for crew members
5. Customer Service
6. Make orders to customer liking
7. Maintain connection and most time bonds with customers (making them a regular customer who comes in most days).
8. Maintain clean work station at ALL TIMES (its important to our reputation) 9. Multitask
10. Reports our production charts
11. Handle/ Count register at every shift.
12. Designated Trainer of all new employees
Hostess
Sesame Place - Langhorne, PA
April 2018 to December 2020
Under a very much crowded, overwhelming, high pressured, and fast environment, it was important to keep all tasks under control and taken care of with an understanding, helpful, and welcoming demeanor. 1. Putting together dishes for guests to eat and enjoy. 2. Handle register and ringing in guests.
3. Customer Service
4. Maintain a neat and clean environment
5. Safety precautions
6. Connecting with guest
7. Stock inventory
8. Made orders for restaurant
9. Unload orders from the warehouse every morning
Education
Associate's degree in Journalism
Bucks County Community College - Feasterville-Trevose, PA August 2019 to Present
High school diploma
Bensalem Twp High School - Bensalem, PA
March 2017 to June 2019
Skills
• Driving
• Public Relations
• Delivery Driver Experience
• Video Production
• Fashion Retail (1 year)
• Organizational Skills (4 years)
• Fact Checking (6 years)
• Trainer
• Drawing
• Culinary Experience (5 years)
• Retail Sales
• Management Experience (Less than 1 year)
• Restaurant Experience (4 years)
• Computer Skills
• Team Leader (Less than 1 year)
• Teamwork (5 years)
• Team Building (2 years)
• Cleaning Experience
• Video Editing
• Filming
• Final Cut Pro
• Photography
• Customer Service (5 years)
• Typing (5 years)
• Front desk (2 years)
• Social media management
• Dietary Aide Experience
• Communication skills
• Data entry
• Microsoft Powerpoint
• Customer service
• Typing
• Front desk
• Cash register
• Cash handling
• Sales
• Medical terminology
• Hospital experience
• Dietary aide experience
• Retail sales
• Fashion retail
• Computer skills
Certifications and Licenses
Driver's License
June 2019 to June 2023
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