Customer Service Data Entry
Resume:
Arlana L. Houston
Dallas, TX
*******@*****.***
Objective
To secure a career with a reputable, stable company with growth and advancement opportunities.
Summary of Qualifications
I possess the ability to multi-task and work in a fast paced environment. I find my strengths are in Administrative Clerical, NOTARY PUBLIC STATE OF TEXAS, Customer Service, Alpha/Numeric Data Entry, 10 key (touch), Spreadsheets, as well as Management Skills.
Education
1989-1990 Receptionist/Office Administration Certificate - Dickinson Business School 1984-1988 Diploma – F. L. Schlagle High School
Professional Experience
Present HESC Solutions, Inc., Advanced Financial Aid Counselor
Remote Customer Service, Answer incoming calls, Provide repayment options to borrowers, Assist w/making payments, Assist with repayment plans, Escalated calls-Tier II Agent, Assist with High Volume of Calls, Consult with Borrowers regarding Consolidation, Updates demographics, verify pertinent information, maintaining a high level of confidentiality, Transfer calls to appropriate personnel, Remain in compliance, Assist with any inquiries regarding student loans, Research & Resolve any issues, Websites Support, Answer Escalated calls.
Greyhound Bus Lines, Dispatcher Supervisor
Adjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demand, Receive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnel, Document and report on the status of schedules and operational capacity in assigned geographical area for the future 12-24 hours, Keep track of DOT and FMCSA regulations and understand union to ensure compliance with Driver.
Dispatcher III, National HME
Dispatch MST’s (technicians) out on Calls for Deliveries, Pickups, Service Calls & Exchanges, Prioritize MST’s manifest, for timely service, Manage & Maintain,MST’s locations, Ensure Safety of our MST’s, Communicate effectively with Technicians, Branch Managers, Customer Service Staff & Managers in reference to Orders, Responsible for receiving, recording and effectively managing requests for Hospice equipment, Answer incoming calls for service, Manage & Monitor Technicians locations & status for timely pickups and/or deliveries, Follow rules and approved protocols, Complete EOD report for next Dispatcher before completion of shift, Responsible for accurate and complete data entry, Complete additional responsibilities as assigned.
References Available Upon
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