Customer Service Help Desk

Lacey Bonson 208-***-**** ************@*****.***

**** * ***** ***** ** Boise ID 83704

OBJECTIVE

Continue to represent and support company while providing excellent customer service.

EXPERIENCE

Advantage Solutions February 2022-Current

Managing customer service alerts and clearing claims.

Creating promotional contracts.

Setting up new items.

Acosta Sales & Marketing- Boise ID August 2017-Feb 2022

Building clients proprietary sales planner, billing and accounts receivables and maintaining financial tracker.

Managing customer service alerts and clearing claims.

Creating promotional contracts.

Sales & Cash Control Help Desk Specialist – Supervalu Boise ID April 2014 – August 2017

Adding users set up in stores financial systems and providing excellent customer service

Identifying, Troubleshooting and resolving store financial issues

Supported and converted new company to a new financial system

Represented company by traveling to customer location to resolve financial issue.

Supervalu Facilities Maintenance Help Desk Specialist - Boise ID Dec 2013- April 2014

Provided excellent customer service and store support.

Built store work orders for maintenance on store equipment and dispatching to technician

Dairy/Frozen supervisor for Albertsons - Pendleton OR June 2013-Sept

Managing store inventory and stocking store shelves

Department Pricing Specialist – Boise Idaho Division Office June 2013 2015

Verifying and implementing Promotional Offer Forms, Cost Change Forms, and build new product in compliance with vendor policy and Sarbanes Oxley Act

Handles promotional funding for categories that exceed $74 million dollars in annual sales

Set up and maintain grocery pricing and cost for complex DSD categories

Research vendor discrepancies relating to cost and promotional contracts. Assist accounts receivable with collection issues

Proof, enter and make needed changes for Weekly AD

Resolved stores with any item discrepancies; Cost, allowance, description or size

Receiving Clerk Albertsons – Pendleton OR August 2000

Validated incoming shipments quantity and costs to ensure product matched the invoices

Assisted grocery department with resetting store schematics & relieved scan coordinator

Front End Manager - Albertsons Pendleton OR January 1997

Provided leadership and guidance to cashiers and courtesy clerks

Performed grocery checkout and exemplary customer service

Verified and balanced monies in safe and register tills.

Albertsons Cashier/Lobby/Courtesy booth –various locations August 1995

Provided customer assistance with renting movies, rug doctors, money orders, lottery tickets

Responsible for building weekly schedules and product ordering for department

EDUCATION

Clarkston High School

Front End Career training through Albertsons Portal

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