Bryan Pintar
Stoughton, WI *****
********@*********.***
Over ten years of supervisory experience in a call center environment. Contributed to training, development, overseeing daily operations, customer service management, instilling new initiatives along with team building and motivation. A highly determined, organized, goal oriented, and motivated individual.
Work Experience
Marketing Manager
Roofed Right America-Milwaukee, WI May 2019 to July 2024
Responsibilities
•Managed day-to-day operations of the marketing department.
•Responsible for overseeing marketing specialists that generated leads for outside sales reps.
•Developed training materials for all new hires.
•Provided support to sales manager to assist in generating sales for the company.
•Worked directly with outside sales reps to help provide support to them.
•Managed outside sales reps Google calendars and provided generated leads to each rep.
•Created various spreadsheets and reports to track Marketing output which helps drive sales.
• Updated Marketing/Sales KPI reports each month.
• Submitted Marketing weekly payroll hours and bonuses to Accounting department.
Accomplishments
Managed the Marketing Department to record breaking sales for the department. Helped in expanding the company to two other markets in the country.
Marketing Associate
Infinity Exteriors-Milwaukee, WI
April 2019 to August 2024
Responsibilities
•Made outbound phone calls to contact homeowners that are interested in receiving a quote for home exterior projects.
•Scheduled appointments for the outside sales reps to provide quotes for various exterior projects.
•Handled evening hours for Podium texting service to schedule appointments for the outside sales reps.
Accomplishments
Provided many quality leads for the outside sales reps.
Generated sales and revenue for the outside sales reps and company through the leads that were
provided.
Marketing Specialist
Roofed Right America-Milwaukee, WI March 2015 to April 2019
Responsibilities
•Contacted businesses by phone to set up roof inspections/estimate appointments for outside sales reps
•Worked directly with outside sales reps to help fill their calendars.
•Managed spreadsheets of appointments that other callers generated.
Accomplishments
Provided quality leads for outside sales reps that were quoted for roof repairs and replacements.
Generated sales and revenue for the outside sales reps and the company from the leads that were
provided.
Call Center Manager
Phoenix Resource Group/Bennett Direct-Milwaukee, WI February 2004 to March 2015
Responsibilities
•Maintained database of donor profiles to ensure most accurate information is available.
•Ensured accuracy in data entry of donor contribution/billing information.
•Consistently worked to improve and increase fundraising capabilities by instituting team member initiatives.
•Provided excellent customer service to assist/fulfill customer needs and concerns to maintain a great relationship with donors.
•Assured the daily needs of the business are completed through delegation and prioritized to-do lists.
Accomplishments
Successfully managed call center staff in exceeding fundraising goals for clients.
Call Center Manager & Tele-Fundraiser
Taylor & Associates-Milwaukee, WI July 1998 to February 2004
Responsibilities
•Development for non-profit art organizations.
•Supervised the daily operations of the business to include client relations, fundraising goals, and organization of client information.
•Contacted individuals and businesses for donations via telephone.
Accomplishments
Successfully managed call center staff in exceeding fundraising goals for clients.
Education
Associate Degree in Marketing Communications
Milwaukee Area Technical College - Milwaukee, WI
September 1994 to May 1998
Skills
•Microsoft Office
•Team Building
•Google Analytics
•Fundraising
•B2B marketing
•Strong problem solving and multi-tasking skills.
•Strong oral and written communication skills
•Strong marketing and selling skills
•Microsoft Word
•Excel