Account Executive Customer Support

Steve Stack

Cato, New York (***) *** - **** ***********@*******.***

Customer-focused professional with 5+ years of experience providing exceptional service in sales, education, telecommunications, manufacturing, and logistics roles. Recognized for workplace efficiency and strong communication skills, which most recently resulted in top customer satisfaction ratings in a fast-paced delivery environment. Highly adaptable, motivated, and committed to excellence in the workplace.

Professional Experience

DoorDash Syracuse, New York

Driver January 2020 - Present

●Fulfilled over 11,000 food delivery orders using organizational skills to optimize routes and drive time

●Received thousands of 5 out of 5 customer ratings due to prompt communication and timely deliveries

●Delivered quality products to customers while maintaining food safety standards

●Recorded 0 traffic violations or accidents by safely operating the vehicle according to traffic laws

●Proactively resolved customer complaints by quickly identifying issues, coordinating with restaurants, and escalating issues to customer support

●Volunteered to work during peak delivery times and driver shortages to help DoorDash meet customer demand while maximizing earnings

Additional Experience

Wayne County BOCES Substitute Teacher & Tutor

●Provided tutoring and substitute teacher coverage to high school students for 1 year

Jani King Account Executive

●Established pricing and bids to sell office cleaning supplies to enterprise clients

Fairpoint Communications Account Executive

●Opened new accounts through cold calling, managed contract preparation, and created sales reports

Arch Chemicals Sales Merchandiser

●Increased sales of pool chemicals by 20% from the previous year through marketing and store visits

The Sutherland Group Account Manager

●Performed consultative sales and issue resolution to meet clients’ needs for data and phone services

Time Warner Security Sales Representative

● Sold and demonstrated systems for home and business security

FedEx Courier

●Created efficient methods to improve delivery truck launch time, fulfilling hundreds of orders each week

Core Competencies

Customer Service, Sales, Communication, Customer Care, Continuous Improvement, Task Prioritization, Account Management, Customer Support, Microsoft Office Suite, Salesforce, Photoshop, Adobe Illustrator

Education & Certifications

Master in Business Management State University of New York, Oswego

Bachelor of Science in Business Administration State University of New York, Oswego

Class C Driver’s License State of New York

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