Human Resources Customer Service

Kanesha Williams

*********@*****.*** 386-***-**** Apopka, FL

Summary

Seeking a Human Resources role with 7 years of diverse experience in customer service and process improvement. Skilled in conflict resolution, quality assurance, and developing new procedures. Excelled in roles requiring strong communication and problem-solving abilities.

Work Experience

Enterprise Medical Center

Environmental Services/ Housekeeper Enterprise, Alabama Apr 2008 - Jun 2011

• Clean and sanitize assigned areas daily including auxiliary areas and patient rooms remove waste per OSHA guidelines perform any other jobs task related to environmental services Pilgrims

Human Resources Coordinator Enterprise, Alabama May 2015 - Feb 2024

• Record and maintain daily attendance per all departments help employee's with any issues and or concerns file employee personal information daily report any issues to H.R. Supervisor assist with employee disciplinary write ups make determinations per employee terminations assist with onboarding training and hiring of all new hires Pilgrims Pride

Assembly Line Worker/Production Laborer Enterprise, Alabama Jun 2012 - May 2015

• Accurately assembled components in line with production specifications, enhancing workflow efficiency.

• Maintained oversight of assembly line operations, identifying and addressing issues to ensure quality and operational consistency.

• Performed detailed inspections of final products, upholding quality assurance standards and aiding in the improvement of assembly procedures.

Sitel

Customer Service Representative Dothan, Alabama Nov 2019 - Dec 2021

• Provided comprehensive customer support via phone and email, ensuring prompt and courteous assistance with product and service inquiries.

• Demonstrated exceptional composure and professionalism in resolving customer concerns, contributing to a positive service experience.

• Documented all customer interactions and transactions with meticulous detail, facilitating accurate follow-up and quality assurance.

• Collected and analyzed customer feedback through surveys, enabling continuous improvement of service delivery and customer satisfaction.

Grocery Outlet

Cashier Enterprise, Alabama Jan 2007 - Mar 2008

• Accurately balanced cash drawer at shift commencement, ensuring readiness for customer transactions.

• Managed the issuance of receipts, refunds, and adjustments, providing accurate change and maintaining high levels of customer satisfaction.

• Assisted in inventory management by restocking shelves and efficiently handling product returns and exchanges, adhering to store policies.

Education

Enterprise High School

High School Diploma, N/A Enterprise AL May 2000 Skills

Inbound and Outbound Calling, Call Management, Active Listening, Administrative Support, Building Rapport, Customer Service, Multi-Task Management, Technical Support, Typing 40 WPM, Critical Thinking

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