Customer Service Computer Science
Resume:
SUMMARY
SKILLS
EXPERIENCE
ZYRIYAH
STOKER WWW: www.linkedin.com/in/zyriyah-stoker-6058812a7
WWW: https://github.com/Zyriyah04
***************@*****.***
Tempe, AZ 85280
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal and technical skills. Adept at working effectively unsupervised and quickly mastering new skills as well as experience with customer service, heavy multitasking and great time management abilities.
• Software Development
• Big Data Analytics
• Advanced computer programming
• Excel
• Python
• HTML
• JavaScript
• SQL
• Selenium
• PyTorch
• Pandas
• C#
• C++
• Web development
• Analytical Skills
• Problem-solving abilities
COMPUTER SCIENCE TUTOR 01/2023 to Current
Self Employed Services - Tempe, AZ
Provided individualized tutoring to students in computer science topics such as C++, Java, HTML and CSS.
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Assisted students with their homework assignments and projects related to computer science courses.
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Explained complex concepts using diagrams, models and real-world examples for better comprehension.
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• Instructed basic coding concepts like syntax, debugging, for beginners. AI STRATEGY INTERN 04/2023 to 02/2024
America Bank Of Commerce - Addison, TX
Conducted research and analysis of competitors' products, services, and strategies to inform strategic decisions.
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Created reports summarizing market trends, customer feedback, and financial performance metrics.
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Analyzed data from surveys and focus groups to identify opportunities for improvement in existing strategies.
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Attended and participated in meetings and brainstorming sessions with team members.
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• Organized and maintained all files related to regulatory actions. CUSTOMER SERVICE MANAGER 04/2020 to 05/2022
Schlotzsky's Deli - Dallas, TX
• Provided exceptional customer service to ensure customer satisfaction.
• Developed policies and procedures related to customer service operations. Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
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Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
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EDUCATION AND
TRAINING
ACCOMPLISHMENTS
PROJECTS
University of Advancing Technology - Tempe, AZ
Bachelor of Science
Computer Science And Programming
LANGUAGES English:
Native/ Bilingual
Spanish:
Professional
Arabic:
Limited
• 3.8 GPA contained all three and a half years of university.
• Rewarded academic full scholarship to university, still contained I built an automation project using Python that helped automate and streamline a manual task. I used libraries like Selenium, BeautifulSoup, and Requests to scrape data from websites and input it into forms.
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I worked on a machine learning project that classified images into different categories. I used TensorFlow to build a model and evaluated its performance using a dataset.
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I built a website that provides users with a comprehensive knowledge about various topics going on around the world in very specific regions we usually don't hear about in daily news. The site uses React for the front end and Node.js for the back end. I also implemented a database using MongoDB to store information.
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• Created a system for autonomous navigation of a drone using GPS and sensors. Built a system to manage books, patrons, and checkouts for a library while including functionalities for adding/removing books, checking books in/out, tracking due dates, and generating reports.
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