Accounts Payable Customer Service

SKILLS

EXPERIENCE

Amy Salisbury

RECEPTIONIST/ACCOUNTS PAYABLE

319-***-**** *********@*****.*** North Liberty, IA 52317 Seasoned professional with a proven track record, showcasing expertise in document management and exceptional problem- solving skills. Demonstrates a strong ability to manage sta f e fectively while maintaining high typing and word processing standards. Achieved signi cant improvements in administrative e ciency and operational work ow. Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.

• Typing Speed • Document Management

• Sta f Management • Word Processing

• Problem-Solving

RECEPTIONIST

Encompass Health

Coralville, IA

January 2024 - Present

• Greeted visitors warmly and ensured they had a positive experience.

• Answered phones professionally in accordance with organizational protocols.

• Assisted with administrative tasks such as ling documents, copying materials.

• Displayed pleasant and professional voice and demeanor, positively representing organization.

• Ensured reception area was clean at all times and stocked with necessary supplies.

• Checked visitors in and directed or escorted to appropriate departments and personnel. ACCOUNTS PAYABLE COORDINATOR

Nordex

West Branch, IA

August 2022 - November 2022

• Maintained accurate records of all accounts payable documents.

• Resolved invoice discrepancies and payment issues in a timely manner.

• Developed strong working relationships with vendors to ensure timely payments.

• Monitored all accounts payable transactions for correct coding and documentation. ADMINISTRATIVE ASSISTANT

Kinseth Hospitality

Coralville, IA

December 2019 - January 2022

• Maintained les and ling, keeping sensitive information con dential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management sta f, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

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EDUCATION

• Compiled and entered data into various databases to ensure accuracy and completeness.

• Maintained o ce inventory by assisting with supply orders.

• Processed incoming mail and distributed to relevant departments or individuals.

• Screened incoming telephone calls, routing to appropriate personnel. SERVER

Grandliving at Bridgewater

Coralville, IA

October 2018 - December 2019

• Provided excellent customer service by anticipating needs and responding promptly to requests.

• Greeted and accommodated guests, building positive experience from rst interaction.

• Demonstrated ability to interact with customers in a friendly and professional manner.

• Assisted with training of new sta f members.

• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

• Prepared and served food and beverages to customers. INVOICE ACCOUNTANT

Integrated DNA Technologies

Coralville, IA

August 2015 - August 2016

• Maintained detailed records of all nancial transactions including journal entries and account reconciliations.

• Prepared accounting information, producing nancial statements in accordance with accounting principles.

• Managed accounts receivable and accounts payable, assisting with transactional-level tasks. CLERK III

University of Iowa Accounts Payable

Iowa City, IA

April 2007 - October 2014

• Answered phones in a professional manner and addressed inquiries promptly.

• Operated o ce equipment including computers, printers, copiers, scanners.

• Performed administrative tasks such as ling, photocopying, faxing, mailing, and scheduling appointments.

• Processed payments, veri ed customer information and entered data into the system.

• Veri ed accuracy of all paperwork prior to submitting it for processing.

• Organized information into databases, spreadsheets, and documents using advanced computer skills.

• Stocked products using rst-in, rst-out rotational procedure to avoid stockpiling.

• Sorted and distributed incoming mail and packages.

• Stu fed envelopes by hand or using envelope stu ng machine. FOOD SERVER

University of Iowa Food and Nutrition

Iowa City, IA

January 2003 - April 2007

Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.

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• Delivered exceptional customer service while taking orders.

• Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.

• O fered attentive, friendly guest service.

Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system.

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• Consistently followed health department regulations regarding proper food handling techniques.

• Trained new employees on customer service standards, food safety protocols and restaurant operations procedures. AA IN LIBERAL ARTS

Kirkwood Community College, Iowa City

May 2000

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