Restaurant Manager Customer Experience
Resume:
TELBIN SEBASTIAN
CONTACT
P ROFILE SUMMARY
Dynamic and results-oriented Restaurant Professional with a progressive career spanning roles as a Restaurant Brand Manager, Assistant Manager, and Restaurant Senior Captain
(Outlet in Charge). Proven expertise in developing and implementing effective brand strategies to enhance market presence. Adept at coordinating marketing activities, ensuring a positive customer experience, and leading teams to success. Skilled in menu development and financial management, contributing to the overall success and growth of diverse dining establishments.
***************@*****.***
https://www.linkedin.com/in/telbin-
sebastian-3785b2102
Farwaniya
EMPLOYMENT CHRONICLE
RESTAURANT BRAND MANAGER 2019 – Present
FLOWER LATTE, ALNAHIS GROUP, KUWAIT.
KEY RESPONSIBILITIES
- Develop and implement effective brand strategies to enhance the restaurant's market presence.
- Coordinate marketing activities, including promotions, advertising, and social media campaigns.
- Ensure a consistent and positive customer experience aligned with the brand identity.
- Collaborate with chefs to develop and update menus that reflect the brand's image and meet customer
preferences.
- Monitor and manage budgetary aspects of brand
promotion and marketing initiatives.
RESTAURANT MANAGER 2018 - 2019
CREATIVE EYE
KEY RESPONSIBILITIES
- Oversee daily restaurant operations.
- Manage staff, including hiring and training.
- Ensure quality of service and customer satisfaction.
- Control inventory and order supplies.
- Develop and implement marketing strategies.
- Monitor financial performance and budgeting.
ASSISTANT MANAGER 2016 - 2018
URBAN CAFÉ
KEY RESPONSIBILITIES
- Support daily cafe operations.
- Assist in staff management and training.
- Ensure excellent customer service.
Energetic Leadership Presentation & Professional Speaking Decision Making Organization skills Communication Skill Negotiations Critical thinking Excellent problem-solving skill ACADEMIC CREDENTIALS
BACHELOR OF HOTEL MANAGEMENT 2008 -
2012
- T. John College
- Bangalore University
K EY S K I L L S
PROFESSIONAL SKILLS
Strategic Planning
Hotel & Restaurant Operations
P & L Management
F&B Operations
Branch Management
Guest Management
Performance Management
Training & Development
Team Building & Leadership
Food safety and quality management
Franchise Management
Budgeting
COMPUTER PROFICIENCY
MS Office
Basic Operations
Internet & Email
- Manage inventory and procurement.
- Collaborate on marketing initiatives.
- Aid in financial tracking and budget adherence.
RESTAURANT SENIOR CAPTAIN (Outlet in Charge) 2013 - 2016 CROWNE PLAZA KUWAIT
KEY RESPONSIBILITIES
- Lead restaurant service as the Outlet in Charge.
- Supervise and train staff for efficient operations.
- Ensure top-notch customer service.
- Manage inventory and order supplies.
- Oversee daily financial transactions.
- Coordinate with management for smooth functioning. MANAGEMENT TRAINEE 2012-2013
CROWN PLAZA BENGALURU
D E CLARATION
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above- mentioned particulars.
TELBIN SEBASTIAN
LANGUAGES KNOWN
English
Hindi
Tamil
Kannada
Malayalam (Mother Tongue)
R E F ERENCE
Available upon request
Gender : Male
Date of Birth : 08-02-1989
Nationality : Indian
Visa Status : 18
P E R SONAL DOSSIER
PERSONAL I NTEREST
Songs Travelling Reading
Received in-house training in effective communication, presentation
Team leadership and handling guest complaints.
Received in-house training in ISO 14001 and HACCP, related to food and environment
Received in house training for an ISO Internal auditor P ROFESSIONAL P A RTICIPATING
COMMUNICATION - Interpersonal skills – verbal,
problem solving and listening skills in any administrative role.
SERVICE - Having a client focused approach Skills include Patience, Attentiveness and a positive language.
ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time - management.
MANAGEMENT- Management skills to direct others and review others performance.
P E R SONAL STRENGTHS
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