Software Development Program Management
Resume:
Rajeswari.Majeti
Sr. Jira administration.
SUMMARY:
Around 8 years of experience in IT Industry with Atlassian Tools like Jira, Confluence working with Complex migrations and upgrades
Agile Program management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC design advice using JIRA.
Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
Capable to keep Track of Issues & Requests and ensure proper follow-up to closure and worked on JSM, JWM and Jira Software.
Created complex JQL Filters and shared with teams and used them on gadgets for reporting usage
Experienced in using add-ons Easy BI Plugin, Rich Filters for JIRA Dashboards, Structure, Portfolio, Tempo timesheets.
Good understanding on integrating JIRA with Plug-ins like qTest, TestRail, Eazy BI, Slack, Script runner plug-in
Experience on complete software development life cycle (SDLC) with software development models like JIRA Agile Scrum Model, Waterfall model
Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
Supports the integration of existing and new applications the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Bitbucket.
Manage and Configure Various Atlassian Tools like JIRA, Portfolio, Confluence, Crowd, Bamboo, Bitbucket and Fisheye for Agile development in the organization.
Experienced in all cloud, server and data centre versions of the Atlassian tools.
EDUCATION: Bachelors in computer science- Osmania university HYD – INDIA.
Masters in Business Administration – Pune INDIA.
TECHNICAL SKILLS:
Operating Systems: MS Windows, UNIX, Linux
Languages: C, C++, JAVA, VB.NET, ASP.NET
Database: Oracle 10g and 9i, MySQL, Postgres SQL
Scripting Languages: JavaScript, Shell, XML, HTML, VB script, Batch script, Groovy
Tools: MS Office Suite, OPNET, JIRA, Confluence
Build Tools: ANT, Maven, MS build, Cruise Control and Hudson
SCM Tools: CVS, SVN, GIT, Clear Case, TFS 2010, Star Team, Perforce
Processes: SCM, SQL, Work Flows, Continuous Integration.
PROFESSIONAL EXPERIENCE:
Client: Dell Technologies, Remote Aug 2023- Till Date.
Role: Sr. Jira admin.
Responsibilities:
Currently leading the Agile Tools Team by implementing Atlassian cloud products (Jira Software, Confluence, Atlassian Access, Jira Align) and piplanning.io as part of the Agile Transformation for Cybersecurity Projects and Operation teams.
Prepared projects, dashboards, reports and questions for all JIRA related services.
Coordinated with team leads to determine needs and how best to implement JIRA within department.
Manage user permissions and tools according to the needs of projects and teams
Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.
Developed technical solutions by coordination with internal project teams and understanding of requirements.
Responded to all incoming questions and inquiries related to JIRA applications.
Suggested improvement processes for screens, workflow procedures and reports of applications.
Create projects on JIRA and assigned JIRA Agile boards.
Created custom workflows, screens and Custom fields for JIRA
Created a step by step guide to create a new project in JIRA.
Client: Seattle University, Remote. March 2023- Till Date
Role: Sr. Jira administrator
Responsibilities:
•Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
•Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis.
•Install, configure, and administer JIRA and Confluence and other development tools
•Creating time tracking
•Evaluate, Install, and configure various JIRA plug-ins systems based on the requirement.
•Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts.
Environment: GitHub · Jira · Jira Service Desk · Confluence.
Client : Aeroxchange, TX Dec 2021- Feb 2023. Role : Sr. JIRA/ Atlassian Admin.
Responsibilities:
Created JIRA projects, templates, workflows, screens, fields and other administrative activities includes Create and manage complex JIRA components with Configuring and enhancing multiple Jira Service Desks with different request types
Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks
Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
Installed JIRA G Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed
Creating custom workflows, fields, reports and dashboards. Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports
Work in all areas of JIRA including complex workflow designs with use of triggers, conditions, validations and post functions.
Troubleshoot and fix errors common to JIRA Applications and Application servers.
Responsible to build world-class workflows in Jira that captures the intake project data and transform it into a meaningful report vis visualization
Configure Jira to enable productivity of teams and keep the system performing well
Recommending modifications to Jira processes and procedures and contributing to best practices
Day-to day Jira/Confluence workflow/issues and screen schema configuration
Ability to document the workflow as a playbook for future use and work in a fast paced environment to handle multiple priorities.
Client : NTT DATA – Mclean, Virginia Oct 2020- Nov 2021 Role : Atlassian Tools Engineer (Admin)
Responsibilities:
Created JIRA software and Business projects, templates, workflows, screens, fields and other administrative activities includes Create and manage complex JIRA components with Configuring and enhancing multiple Jira Service Desks with different request types.
Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
Creating custom workflows, fields, reports and dashboards. Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports
Work in all areas of JIRA including complex workflow designs with use of triggers, conditions, validations and post functions. Jira workflow development includes with SQL database, structures, commands, and MySQL
Integrated with add-ons and tools such as Slack, Gitlab, Confluence, Test rail.
Troubleshoot and fix errors common to JIRA Applications and Application servers.
Worked with Atlassian JIRA, Confluence installation, administration and maintenance in AWS.
Develop solutions extending Atlassian REST services and JIRA plugins using the Atlassian SDK
Regularly scheduled meetings with globally distributed stakeholders, negotiated requirements and deadlines.
Automated many processes using script runner with Groovy language for ease of JIRA usage
Installed and managed plug-ins for JIRA and confluence in production environment.
Worked on integrations with other tools such as ServiceNow to flow the data between both the tools.
Worked on both sever and data centre versions of the Atlassian tools.
Worked with monitoring tools new relic.
JIRA, Confluence Apps are upgraded timely to use the latest functionality
Client : USAA – San Antonio, Texas Dec -2019- Sep 2020
Role : JIRA Consultant (Admin.)
Responsibilities:
Creates custom Jira business, software projects in JIRA for complex workflows, reports, permission schemes etc. to meet business needs
Performs testing in non-production environments, deployment in Production followed by testing in Production
Creates test cases and generates test reports for testing JIRA projects implementation and enhancements
Collaborates with stakeholders to gather requirements for new JIRA projects and enhancements
Performs weekly maintenance of JIRA servers and provides ideas for using JIRA more efficiently to meet business needs
Provides formal and informal training to new JIRA users. Identifies, tests and provides recommendations for using new plugins to meet project requirements
Collaborates with other JIRA team members for creating solutions for new requirements
Analyse, review, and document current functionality to determine potential areas of improvement. Manage user permissions for tools according to the needs of projects and teams.
Perform application and system administration tasks, including data backups and scheduled jobs.
Test new versions of the tools and plug-ins to ensure compatibility.
Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 7.x & 8.x environment.
Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
Communicate and share knowledge with internal and external contacts at all levels.
Manage multiple responsibilities with tight deadlines.
Expert level Atlassian tool administration knowledge on JIRA and Confluence.
Ability to write custom JQL (Jira Query Language), and construct custom dashboards using various filter types in JIRA.
Experienced in performing Atlassian installations, migrations, and plugin installation, a must.
Worked in a dynamic agile environment.
Client : EnvisionRxOptions - Cleveland, OH Jan2019–Nov 2019 Role : JIRA Admin.
Responsibilities:
Managed JIRA /Confluence Global Administration team.
Contracted to serve as the JIRA Systems Administration for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems
Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems
Crested user accounts, and technical documents documenting JIRA project configuration provided training sessions
Created projects on JIRA and assigned Jira agile boards Managed team of JIRA and Confluence administrators implementing Atlassian tools for users.
Created Custom workflows, custom screens and custom fields on JIRA, Maintained JIRA backups.
Worked on plugins related our SCM tools under Jenkins for implementing Java projects using ANT/Maven
Troubleshooted any JIRA issues for users. Worked on Apache servers and hosted JIRA from Amazon Infrastructure.
Created events, email notifications schemes and assigned project roles on JIRA.
Worked on Add on such as Tempo, Jira Capture, Jira Agile, Service desk, portfolio and Zephyr.
Involved in creating reports using Jira Portfolio, and Tempo Timesheets.
Migrated JIRA across environments and worked on JIRA Database dumps.
Implemented continuous integration using Jenkins. Created repositories according to the structure required with branches, tags and trunks.
Attended sprint planning sessions and daily sprint stand-up-meetings.
Integrate JIRA and Confluence (for User management and Issues/Pages sharing) and created custom templates for use within Confluence
Additionally, maintain and administer Confluence, Enhancing JIRA application to customize as required.
Worked on confluence- Assigned user personal space and provided assistance in using Confluence
Client : Anthem – Indianapolis, IN Mar 2017 -Dec 2018
Role : Atlassian Admin.
Responsibilities:
Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven.
Worked with JIRA to enable custom workflows, fields, dashboards and reports.
Designed and managed the Jira/Confluence queries, dash boards for operational/performance reporting metrics and status reports.
Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
Worked on Setup and configure Fisheye with Crucible to connect to mercurial repositories and index code changes along with the option to perform code reviews and integrated with JIRA.
Created and worked on JIRA Customization-Issue types/schemes, Workflow/Field Configuration.
Managed JIRA Add-ons and Worked on Setup JIRA for Help Desk/Tickets.
Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries.
Mentored several users in the use/functionality of JIRA. Evaluated existing JIRA instance and resolved performance issues.
Integrated JIRA and Confluence as trusted applications. Implemented Crowd with Single Sign on for the Atlassian applications.
Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration.
Created dashboards, reports and inquiries for all JIRA related administrations. Compile and analyze development and operational bug reports.
Confluence is upgraded to latest version with minimum downtime.
Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
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