Data Entry Customer Service
Resume:
Phone
********@*****.***
Shweta Dattaraj Surve
Knowledgeable and detail-oriented Payroll associate with 9+ years of experience in data entry and record-keeping. Well-versed in tax and payroll laws. Experienced in new hire, termination, and benefits orientation process.
Skills
• Time Management
• Records Management
• Payroll Discrepancies Resolution
• SAP and Peoplesoft
• Expense reimbursements
• Kronos, Fieldglass,
Beeline, Workday,etc.
• Excel proficiency
• Tax Law Compliance
• Payroll Customer Service
Certifications
• Preparing for Certified Payroll
Professional (CPP) - Spring 2024.
• Completed advance excel SWIFT
course from NIIT
Educational Qualification
• MBA (HR & Administration)
- June 2013 - Symbiosis Centre,
Pune, India
• Diploma in Human
Resources (DHRM) - August
2008 - Welingkar Institute of
Management, India
• Post Graduate Diploma in
Information technology
(PGDIT) - September 2006 -
Mumbai University, India
• Bachelor’s in Science [Physics]
- March 2005 – DG Ruparel
College, Mumbai University, India
January 2021 - Current
Sr. Time and Expense Associate Actalent Inc. (Allegis Group) Tempe, AZ
• Perform collection of timecards and record of time data in the payroll system
• Monitor time (regular, overtime & other hours) and attendance as per FLSA requirements for state.
• Processed payrolls on regular basis for more than 400 employees nationally. Worked on multiple state taxes like California, Colorado, Omaha, and Minnesota. Also including remote working employees from other states which includes federal tax calculation, wage withholding orders and garnishments
• Assist W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
• Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
• Checked accrued hours against listed hours for leave time. Tracked employee vacation, sick and personal time.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Audited timesheets and payroll records for accuracy. Maintained 99% accuracy in transferring correct data from payroll spreadsheets into system.
• Responded to employee and clients’ questions and requests for information in timely and knowledgeable fashion.
October 2020 - December 2020
Data Processor (Enrollment) Cognizant Technology Pvt. Ltd. Phoenix, AZ
• Worked for Centene Insurance Enrollments using the softheon and UMV software.
• Enter enrollee data via key from record / key from Image Review and enter data updates in the systems.
• Review discrepancies in data received Advise supervisor of issues related to data Processes enrollment related transactions from various data sources.
• Researches and resolves member issues received from various sources.
• Performs root cause analysis to determine issues related to member enrollment and system errors.
• Maintains data within various tracking tools related to outcome of research of various issues.
• Read, understand, and apply State and Federal Guidance to daily activities Adhere to productivity, quality, and compliance expectations.
• Identifies issue trends and opportunities for improvement. March 2012 - May 2013
Sr. Payroll Specialist JPMorgan India Services Pvt. Ltd. Mumbai, India
• Processing payroll and offcycles in SAP for North America and Singapore. We had monthly payroll, two offcycles and one new cycle every month.
• For North America, we had bi- weekly payroll and off cycle for Resignation Pay.
• Updating and validating CPF contribution and other Ethnic funds such as CDAC, ECF, MBMF and SINDA as per employee status (Singaporean, Permanent Residence or Foreigner).
• Processed payrolls on regular basis for more than 1500 employees nationally for Singapore with team leader.
• Updating and validating FICA, Social security tax, 401K, medicare, employee shares. Completing the year-end tax filing for all employees with IRAS
• Facilitated smooth transitions of in-house payroll in SAP from ADP out-bound system.
August 2009 - March 2012
Sr. HR Generalist KRChoksey Shares and Securities Pvt. Ltd. Mumbai, India
• Ensured compliance with federal and state regulations by maintaining updated knowledge of tax laws and reporting requirements.
• Reviewing the existing HR systems & policies and plan for improvements with the current needs of the organization.
• Coordinated resolution of payroll discrepancies.
• Provided exceptional customer service to employees by answering questions regarding paychecks, deductions, and taxes professionally and efficiently.
• Fostered positive work environment through comprehensive employee relations program.
• Hired employees and initiated new hire paperwork process.
• Collaborated with HR team to develop job descriptions that accurately reflect role requirements and attract top talent.
• Streamlined HR processes for increased efficiency and reduced administrative workload.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
March 2008 - May 2009
HR Executive Reliance Capital Ltd. Mumbai, India
• Interviewed, recruited, and trained new onboarding candidates.
• Pre-joining formalities such as reference checks, relocation, and travel reimbursements, accommodations etc.
• Assisted in recruiting, hiring, and training of team members.
• Preparing all the salary input and handling statutory requirement regarding PF, PT and gratuity based at RPFC.
• Coordinating all HR operation activities and using SAP for updating leaves of employees, salary structure, etc.
• Reported issues to higher management with detail.
• Completed the Validation of Income Tax Declaration and Medical Reimbursement for year 2008- 09.
October 2006 - March 2008
Recruitment Executive Ascent HR Solutions Mumbai, India
• Recruiting for various requirements in India and Overseas
• Interaction with clients for various requirements and interview schedules
• Coordinating with the candidates and company about final placements
• Handling End to End Recruitment, process & other HR Activities.
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