Medical Assistant, home care, data entry

JONITA INGRAM

**** *** ***** **. ******, MI ***** 586-***-**** *********@*****.***

OBJECTIVE

Secure responsible career opportunity to fully utilize my skills, and training while making a sufficient contribution to the success of the company.

SKILLS & ABILITIES

Data entry, scheduling, multi-line telephone communication, filing, typing book keeping and electronic medical records. Works with internal staff across multiple departments to identify data sources, processes and activities required to meet regulatory and accreditation requirements or meet the objectives of the QM program. Conducts outreach with complex provider partners to share information to improve health outcomes.

EXPERIENCE

2001-2016

Medical Assistant, Complete Family Care/Alternacare PC

·Triage, vitals, injections, phlebotomy, spirometry, EKGs, laboratory tests, Gynecologic exams, telephone communications, electronic medical records. Referrals and insurance forms processing.

2000-2001

Medical receptionist, Dr. William Lucas Jr. MD

EDUCATION

1998-1999

Medical Assistant, Southfield, MI National Institute of Technology/ Everest Institute

COMMUNICATION

Excellent written and verbal skills. Empathic, active listener and persuasive speaker.

LEADERSHIP

Willingness to encourage and support others, trustworthy, organized and goal orientated, creative problem solver, motivated

Own and manage policy escalations from legal and compliance teams, driving consensus across all stakeholders.

Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.

Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortems and implementations of preventative solutions, including working with Engineering on tools.

Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.

Coordinate or support operational implementation of regional regulations and maintain workflows for compliance.

Contact this candidate