Customer Service Representative

Shanice Kelly

CUSTOMER SERVICE REPRESENTATIVE

Rex, GA 30273

*********@*****.***

+1-770-***-****

CUSTOMER SERVICE REPRESENTATIVE

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Support Representative

PURE TALK-Covington, GA

May 2023 to February 2024

• Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.

• De-escalate situations involving dissatisfied customers, offering assistance and support.

• Guide callers through basic troubleshooting, navigation of company website, or using Telrite products or services.

• Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.

• Collaborate with other customer care associates and leadership to improve customer services. Data Analyst

State Farm Mutual Automobile Insurance Company-Dunwoody, GA December 2019 to April 2020

• Data entry

• Prepi and connec z

• Organization of documents

• Handled mail

Call Center Agent

Support Services Group-Atlanta, GA

November 2018 to December 2019

• Handled inbound/outbound calls

• Helped customers place retail orders online

• Issued refunds to customers for defective items

• Handled price adjustments

• Handled returns/exchanges and reshipping

• Payment processing

• Administrative assistance

• Operating sales force/five 9

Customer Service Associate

EDNA CLEANING SERVICE-Decatur, GA

June 2013 to July 2019

• Handled incoming calls

• Appointment setting for commercial and residential cleaning

• Data entry

• Inventory Clerk

Professional Cleaner

Above all commercial cleaning-McDonough, GA

January 2013 to March 2018

• Took ok multiple clients throughout the day

• deep cleaned residential and commercial

• drove back an forth to every client

Cashier

Food Depot-McDonough, GA

February 2011 to January 2012

• Deliver exceptional customer service

• Verify customer identification and adhere to all policies

• Handled cash, credit cards, gift cards

Education

High school or equivalent

Ola high school - McDonough, GA

2008 to 2011

Skills

• Data Entry (7 years)

• Dispatch (1 year)

• Shipping Receiving

• Unloading

• Picker Packer

• Hotel Experience (2 years)

• Shipping

• Order Puller

• General Labor

• Forklift

• Front Desk (4 years)

• Microsoft Office (10+ years)

• Loading

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Residential Cleaning

• Commercial Cleaning

• Cold Calling

• Load & Unload

• Pallet Jack

• Customer service

• Cash handling

• Sales

• Microsoft Access

• Cash register

• Front desk

• QuickBooks

• Analysis skills

• Cold calling

• Phone etiquette

• Microsoft Excel

Certifications and Licenses

driver's license

Personal Lines License

Life Insurance License

Additional Information

Excellent communication skills

High energy

Computer knowledge

Contact this candidate