Patient Care Sales Associate
Resume:
PROFESSIONAL SUMMARY
With a proven track record at Hemas Hospitals, I excel in medical
administration and holistic health approaches, blending clinical diagnosis with spiritual coaching. My leadership in enhancing patient care and fostering strong client relationships showcases my commitment to excellence and compassionate service. Skilled in policy development and client care, I drive significant improvements in healthcare delivery by implementing a holistic approach to health and wellbeing.
WORK HISTORY
Wellness Advisor Sales Associate, 05/2024 - Current The Herb House, Pickering, ON
Client Service Coordinator, 10/2023 - 05/2024
Transcare Community Support Services - Full Time, Toronto, ON Manager - Medical Services, 01/2022 - 05/2023
Hemas Hospitals - Sri Lanka, Wattala / Thalawathugoda Scarborough, ON, ON M1X1X1
************@*****.***
SKILLS
FAIOOZ NIZAM
Organized in-store events to promote wellness initiatives and attract new clientele.
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Provided informative product demonstrations, resulting in increased customer interest and engagement.
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Promoted store loyalty program enrollment to strengthen long-term relationships with customers while increasing overall sales performance.
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Maintained up-to-date knowledge of industry trends, enabling the provision of accurate advice and product recommendations.
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Implemented visual merchandising techniques that highlighted featured products or promotions resulting in increased interest from customers.
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Boosted sales revenue through effective upselling of wellness products and services.
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Scheduling and arrangement of Personal support workers for clients in community
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• Coordinating with other agencies for collective personal care. Maintained accurate record-keeping with proactive attention to client information updates.
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I helped large volume of clients every day with a positive attitude and focus on customer satisfaction.
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Clinical diagnosis and Management
in Family Medicine
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holistic approach to health and well-
being
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Spiritual coaching and Life
coaching.
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Medical administration and
Hospital Management
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Business development and
Management
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• Policy making.
Strategic management and
leadership.
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• Customer care
• Counseling and psychotherapy
• Ultrasonography
• Schedule Management
• Client Relationship Building
Promoting Herbal products and
supplements
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Volunteer Physician, 07/2021 - 12/2021
Volunteer Work, Sri Lanka. - Nuwara Eliya District Assembly of God Church, 01/2017 - 05/2023
Assembly Of God Church, Koslanda - Sri Lanka
Chief Medical Officer, 04/2015 - 07/2021
Nawaloka Hospital - Negombo, Sri Lanka
Senior Medical Officer, 02/2007 - 08/2013
Ministry Of Health, Sri Lanka
EDUCATION
Defined medical and administrative best practices in policies and procedures.
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Improved patient outcomes and delivery of care through improved clinical quality processes.
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Applied continuous process improvement strategies to enhance case management, programs, and clinical management.
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Drove planning for business development and relationship building with healthcare partners.
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I instructed patients and their families on medical diagnoses and treatment options.
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Assessed, diagnosed, and treated emergency and chronic medical conditions.
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• Collaborated with consulting physicians regarding care of patients. Provided tele-medical and in-person Medical consultations for Underprivileged population.
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• One to One Spiritual counseling.
• Sharing the Gospel and life coaching.
Arranged and worked in Medical camps for underprivileged communities.
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• Administering the sacraments of the church.
Defined medical and administrative best practices in policies and procedures.
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Improved patient outcomes and delivery of care through improved clinical quality processes.
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Maintained compliance with local, national and federal requirements for staff education and certifications.
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Applied continuous process improvement strategies to enhance case management, programs and clinical management.
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Worked in Medical, Surgical, Emergency care and Out Patient department.
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• Full time clinical work with on calls
• Conducted clinics independently
• Teaching medical students
Head of Department of Radiology in 2007 to 2012 while covering other clinical duties.
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Bachelor of Science, Medicine And Surgery, 01/2005 Faculty of Medicine (MBBS) - University Of Colombo - Sri Lanka Master of Science, Master of Public Administration & Management
University of Colombo - Colombo - Sri Lanka
MBA, Health Care And Hospital. Management
National Institute of Business Management - India
Level 7 Post Graduate Diploma, 04/2020
AWARDS FOR TRAINING AND HIGHER EDUCATION (ATHE) -
EDulink International Campus - SRI Lanka
UK ATHE level 7 Diploma in strategic Management and Leadership Certificate, Addiction Counseling., 01/2015
National Dangerous Drugs Control Board - Sri Lanka CERTIFICATIONS
Sri Lanka Medical Council: Lifetime License
No 22100
CannSell certification. (4th of October 2023) - Canada Community service chaplain, levels 1 and 2, Church of God chaplaincy service. ( USA)
Safe Check: Advanced Food safety Certification, May 28th, 2024
( Canada)
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