Call Center West Virginia

SKILLS

EXPERIENCE

Gwendolyn Jones

REMOTE CALL CENTER

724-***-**** ********@*****.*** BRUCETON MILLS, WV 26525 Skilled in problem-solving and telephone etiquette, I excelled at the Attorney General O ce State of West Virginia, ensuring compliance and enhancing client satisfaction. My expertise in time management and organizational skills drove e ciency, fostering strong relationships and achieving notable client satisfaction levels without relying on numerical speci cs.

• Professionalism • Telephone Etiquette

• Time Management • Stress Management

• Problem Solving • Organizational Skills

INTAKE SPECIALIST

Mon County Senior Center

Morgantown, WV

December 2021 - August 2022

• Answered telephones to direct calls and take messages.

• Developed strong relationships with clients to ensure their satisfaction throughout the intake process.

• Responded promptly to emails and phone calls from current or prospective clients. MEDICARE COMPLIANCE OFFICER

Attorney General O ce State of West Virginia

Charleston, WV

March 2015 - April 2018

• Communicated concerns and information to supervisor for remediation and support.

• Enforced corporate policies and procedures in compliance with applicable laws and regulations.

• Wrote logs and reports, detailing activities for supervisor.

• Maintained accurate records of daily activities through reports and logbooks.

• Interviewed, investigated, and documented applicable incidents in accordance with company policy. RETAIL SALES ASSOCIATE

Sew Special

Uniontown, PA

July 2014 - March 2015

• Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.

• Greeted customers and engaged in conversation to assess needs.

• Provided friendly and knowledgeable assistance to customers on the sales oor. RN STAFF NURSE

Mon General Hospital

Morgantown, WV

August 2006 - December 2014

Trained new sta f members on proper nursing techniques such as wound dressing changes and IV insertion and maintenance.

•

EDUCATION

CERTIFICATIONS

REFERENCES

Actively sought out opportunities for professional development through attending conferences or continuing education courses.

•

• Communicated e fectively with patients' families during di cult times in order to provide comfort and reassurance.

• Managed time e fectively by prioritizing tasks according to urgency in order to meet tight deadlines. Provided compassionate and empathetic care to ensure that patients felt comfortable and supported throughout their treatment.

•

RN FLOOR NURSE

UMPC

Pittburgh, PA

January 2004 - July 2006

• Participated in continuing education programs to stay abreast of latest advances in nursing practice.

• Evaluated e fectiveness of interventions implemented based on established standards and guidelines. Demonstrated skill in providing quality patient care, including assessing and monitoring vital signs, administering medications, and performing treatments.

•

STAFF NURSE

St FrancisMedical Center/Nursing Center

Pittsburgh, PA

January 1981 - October 2004

Administered prescribed medications, monitored vital signs, evaluated e fectiveness of treatments and therapies administered.

•

• Displayed strong critical thinking skills to assess changes in condition or response to treatment quickly.

• Documented patient care plans, treatments, and progress notes in medical records. COMPLETED COURSEWORK TOWARDS

ASSOCIATE IN ARTS (A.A.) IN NURSING

Community College of Allgeheny County, Pittsburgh PA Dec 2001

• Compact state RN licence

References available upon request

Contact this candidate