customer service expert
Resume:
Deborah Malone
Professional Summary
Twenty years solid experience as a manager/trainer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Uber/Lyft/HopSkipDrive - Rideshare Driver
Seattle, WA
06/2017 - Current
Developed strong communication skills while interacting with diverse groups of riders daily.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Responded to passenger concerns and complaints politely and professionally.
FlyHomes - Tour Specialist
Seattle, WA
03/2022 - 10/2023
Customer field representative to lead tours, open houses and listings for real estate deals with FlyHomes.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
Evaluated customer needs and feedback to drive product and service improvements.
Seattle Salads - Catering Manager
Seattle, WA
06/2016 - 06/2017
Cold calling businesses for catering, setting up and handling day to day in restaurant, manage books and records for all sales
Customer relations and any issues with clients, taking initiative increasing business $100,000 first year
Successfully managed diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Hired and trained both permanent and temporary staff members.
Met with clients to outline desired goals and prepared quotes for overall catering costs that ensured optimal coverage during peak periods.
International Student Exchange - Educational Coordinator
Boise, ID
02/2011 - 05/2016
Responsible for coordinating and monitoring host families for diverse foreign exchanges students in local high schools
Placing over 15 students in 5 years, learning diversity and compassion from different cultures.
Accurately and completely recorded student progress and development in compliance with school policies and standards.
Documented progress students and family or sponsors made toward graduation, achievement of educational goals and positive educational outcomes.
Maintained accurate records of program operations, including assessments results, attendance data, and discipline issues for informed decision-making processes.
Carnival Cabaret - Box Office Manager
South Lake Tahoe, CA
07/2008 - 08/2010
Manager of all box office issues, reports, hiring, training, bank statements reconciled, general accounting, promotions, publicity, spokesperson for local events
Constantly seeking ways to find new work and innovate - selected by producer for special film production team to promote and secure financing.
Analyzed current and past event sales to assist in determining future marketing strategies.
Trained and motivated 3-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
**************@*******.***
Tacoma, WA 98404
Skills
Team Leadership
Verbal and written communication
Complex Problem-Solving
Customer Relations
Team motivation
Staff Training and Development
Empathy Display
Active Listening
Education
01/2016
Ashford University
Clinton, IA
Master's Degree (MA) Organizational Leadership
01/2011
Ashford University
Clinton, IA
Bachelor of Arts Degree (BA) Organizational Management
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DM
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