Entry-Level Customer Service

CRYSTAL OROS

Scottsdale, AZ ***** 725-***-**** *************@*****.*** WWW: Bold Profile

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Carbon Reporting Standards

Environmental Impact Assessment

Carbon Capture Techniques

Carbon Management Expertise

Carbon Setter, 08/2023 - Current

CBTECH – Las Vegas, NV

Shared best practices with colleagues for improving individual performance as well as overall team effectiveness in meeting production targets.

Collaborated with team members to meet production goals and deadlines consistently. Streamlined operations by maintaining clean and organized workspaces for optimal productivity. Optimized resource utilization with effective scheduling and allocation of labor resources. Contributed towards the achievement of overall company goals by consistently meeting and exceeding individual performance targets in carbon setting tasks. Ensured product quality with accurate documentation of process controls, equipment settings, and inspection results.

Improved carbon setting efficiency by implementing new techniques and processes. Trained new employees on proper techniques, safety protocols, and equipment usage within the carbon setting department to ensure seamless integration into existing workflows. Pool Attendant, 03/2022 - 11/2022

Westin Kierland Villas – Scottsdale, AZ

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Observed recreational users to detect safety concerns and prevent ongoing violations. Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times. Provided exceptional customer service to all guests, addressing their needs and concerns promptly. Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.

Collaborated with other staff members to ensure efficient operations and a positive guest experience. Organized pool-related events and activities, promoting engagement among patrons. Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.

Checked side duty list for opening and closing procedures. Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.

Collected and replenished pool towels while monitoring inventory to minimize loss. Enhanced pool safety by enforcing pool rules and regulations diligently. Moved umbrellas and lounge chairs at request of guests. Housekeeping Room Attendant, 01/2021 - 04/2022

The Links Golf Course – Scottsdale, AZ

Disposed of trash and recyclables each day to avoid waste buildup. Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Restocked room supplies such as facial tissues for personal touch with every job. Responded to requests from patrons for linens and toiletries. Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Used chemicals by following safety protocols and procedures to avoid burns and injuries. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Engaged with guests on room requirements and amenities to promote overall satisfaction. Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap. Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors Assisted in training new employees on housekeeping protocols, leading to improved staff performance. Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence. Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments. Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.

Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage. Polished fixtures to achieve professional shine and appearance. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Emptied waste paper and other trash from premises and moved to appropriate receptacles. Washed and put away kitchen dishes, utensils and glassware. Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs. Restocked cleaning storage cabinets, carts and baskets for easy use. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings. Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

GED: 06/2015

Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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